We are experiencing high volume of calls and emails due to the Corona Virus crisis. As a precautionary health measure, our support team is operating with a limited team. Please avoid calling us unless you’re travelling in the next 98 hours so that we can help those needing urgent assistance. Pls, mail us with your requests to mysupport@akbartravels.com mentioning the AT Number. With reference to all cancellation/rescheduling, we are working closely with the Airlines for a swift resolution. We will respond to your query as soon as possible.
You may also call the airlines or visit their websites for urgent cancellations and mention the same in your e-mails to us. Refunds will be processed as per the airline policy and wherever refund is applicable, a refund will be processed to your account as soon as possible.
COVID-19 Important updates
Note: Now you can cancel your IndiGo and SpiceJet ticket directly from our website. Go to My account > My Bookings > Cancel my booking
Dear customer, the airlines may change their rules without notice and at their discretion. Though we are updating the same here, given the ever- evolving situation, we request you to please check the policies with the airline too, before making any changes to your travel plans.
AIRLINE UPDATES - COVID19
Copyright © 2020 www.akbartravels.com All Rights Reserved.
Cancellation:
Travel on or before 30 September 2020.
Cancellation penalty will be applicable as per the airline rules. Please avoid No show, Cancel your booking before the travel date. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Rescheduling
"Free rescheduling allowed - (penalty charges waived off; fare difference will apply)
Original ticket can be kept with an open date status for 1 year from the date of the original booking date. Passenger has to connect with Akbar Travel for future date booking. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Cancellation/Rescheduling:
Airline penalty will be applicable which will be non refundable/Adjustable.
Cancellation with airline for Travel Till 14Apr 2020
"Free rescheduling allowed - (penalty charges waived off; fare difference will apply)
Reissued travel date should be on or before 31-Mar-2021"
Cancellation for travel after 14Apr 2020
Airline penalty will be applicable which will be non refundable/Adjustable.
NOTICE: ANA Schedule Changes from BOM/DEL/MAA Due to Novel Coronavirus
In light of reduced passenger demand due to the spread of the new-type coronavirus, we have decided to temporarily suspend, reduce the number of flights, on the Domestic & International routes.
Find below revised schedule from India to Tokyo and vice-versa eff 16 th March to 15 th April 2020:
DELHI (Thrice a week from 17 th March 2020 – 15 th April 2020)
From Narita – WED / FRI / SUN
From Delhi - THU / SAT / MON
MUMBAI & CHENNAI
Flights cancelled from 16 th March 2020 – 15 th April 2020.
Due to above special condition, we will be allowing full refund of the tickets bound for travel
within the said dates on the un-utilized sector.
Authorized Code :
WCN001 (To be processed through respective GDS).
*Please be informed, in case of wrong usage of Authorized Code, debit note
will be raised by the Airline.
For changes please contact the respective ANA offices in Mumbai, Delhi & Chennai.
Happy selling and thanks for your understanding.
Cancellation:
For tickets issued on or before 31st March,2020.
Cancellation penalty will be applicable as per the airline rules. Please avoid No show, Cancel your booking before the travel date. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Rescheduling:
For tickets issued on or before 31st March,2020."
"Unlimited date change without any change fee.
Flexibility of destination change.
Flexibility to board (Go show) an earlier flights on the same day of departure for same sector for travel period 13th March to 21st
May,2020. Re-booking needs to be done on or before 30th June,2020. Re-booked travel must be completed by 31st Dec,2020.. Passernger has to connect with Akbar Travel for future date booking. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings"
Please be advised that the below procedure can be applied to all flights and sectors on Kuwait Airways for all passengers booked to travel from 22Feb,20 till 30th April,2020 regardless of the date of ticket issuance.
1. Refundable Tickets & Non-Refundable Tickets
Refund on Fully unutilized tickets
• Refund without deducting any refund penalty charges. (Refund can be processed through
BSP-Link or by means of manual refund application)
• For O & D sectors where passengers utilized first leg and last leg of journey (Origin to
Transit point KWI and return to Origin Point), due to KU cancellation of onward sector,
such ticket status maybe changed to open enabling full refund waiving penalty on
involuntary basis.
2. Refund on Partially utilized tickets
• Refund permitted on the unused component of any tickets, calculation as in the example below:
Tickets issued BOM KU KWI 200.00 KU BOM 180.00 NUC 380.00 END
BOM-KWI component used, hence NUC 180.00 will be considered as the refundable
amount.
• If a sector of a component is unused refund will not be processed, however unused coupons
may be flown maximum by 31 DEC2020.
3. Re-issue/Re-Routing Voluntary
• Refundable Tickets: Re-issue/Rerouting is permitted without charging reissue/rerouting
penalty charges. Any difference in Fare, Taxes, Surcharges must be collected.
• Non-refundable Tickets: permitted to travel until 31Dec2020 waiving all penalties. Any
difference in Fare, Taxes, Surcharges must be collected.
Terms and Conditions
• Tour Code: RH 20-023 must be annotated for all above waiver tickets
• For Refundable tickets – Penalty waiver is applicable as per the ticket validity
• Penalty waiver is not applicable if tickets are presented after 31 Dec 2020
NO FEES, UNLIMITED CHANGES ALLOWED
Gulf Air will allow No Fees, Unlimited Changes permitted for all new FIT tickets issued during the period 10th March 2020 to 31st March 2020 inclusive (regardless of departure date and applicable to all commercial ticket types). This will be implemented via a change to the fare rules (CAT 16/31) for tickets issued during this period.
This flexibility will also be extended to customers who have already ticketed (i.e. who are not impacted by GF flight cancellations or involuntary schedule change or immigration entry restrictions related to Covid-19), unlimited changes will be permitted without penalty subject to the following conditions:
· For all commercial ticket types including redemption tickets and including partially utilized tickets) issued up to/including 09 Mar 2020
· For All departure dates
All fees/penalties and service charges will be waived. Any difference in fare and taxes will apply. No-show fees (where applicable) will apply.
In case of re-routing, normal procedures will apply i.e. collection of fare difference and any applicable taxes. In case new fare is lower than ticketed fare no residual refund allowed.
The following OSI remark should be added to the booking – OSI GF AUTHORISED REBOOKING FLY WITH CONFIDENCE
Normal refund rules apply i.e. refunds will be subject to the ticketed fare rule and normal refund charges will apply.
For any clarification or assistance kindly contact Gulf Air office near you
Please brief all your colleagues and customers accordingly.
Thank you for your understanding and cooperation
Due to COVID-19 and as per directive from the Government of India our Office will remain closed from 23-March-2020 till 31-March-2020.
Below are the contact numbers for Reservation/Rebooking enquiries
Local Numbers:
09995672017
08555823283
09840098682
Worldwide Call Centre (BAH)
0097317373737
You may also tweet on our Twitter Handle: @GulfAir
In response to the evolving impacts of COVID-19, the New Zealand government yesterday announced significant new requirements that apply to international travellers arriving in New Zealand. From Monday 16th March 2020 at 0100 NZ time, all people, from any country (except Pacific Islands) entering New Zealand, regardless of being a New Zealand citizen or not, will be required to self-isolate for 14 days. This restriction will be reviewed in 16 days’ time.
If you have a Jetstar Airways booking for international flights to or from New Zealand (excluding Auckland-Rarotonga) before 31 March 2020 and passengers no longer wish to travel, you can cancel flights and receive a credit voucher for the value of the ticket.
To cancel flights and receive a voucher, visit Manage My Booking and enter the booking reference and last name. The voucher can be redeemed in one booking only within 6 months of issue, for travel within 12 months of the booking date.
To help passengers get home today ahead of the introduction of new travel restrictions, we have put on an extra Melbourne-Christchurch return service and brought forward our Sydney-Auckland service:
JQ 203 Sydney-Auckland: Brought forward 1 hour and 20 minutes
Now departing Sydney at 18.20
JQ 7175: New Melbourne-Christchurch service
Departing Melbourne 14:00
All of Jetstar’s COVID-19 policies and latest travel alerts can be found at https://www.jetstar.com/au/en/travel-alerts
Many thanks for your understanding and support during this time.
Updated Urgent Notice Regarding Travel Restriction Related to COVID-19
Dated 13 March 2020 (12:15 hrs/NST)
Considering the declaration of World Health Organization regarding the scale of COVID-I9 spread as global pandemic, following the recommendations and counter measures to be taken by the countries to cope with the pandemic and assimilating the International Health Regulation (IHR) 2005, Protocols and Prescriptions; Government of Nepal has decided to enforce the following decisions, directions, and precautionary measures in supplantation of all the earlier notices issued on this subject. The provisions enlisted in this notice will come into effect from twelve hours midnight (Nepal Standard Time) on I4" March 2020 till 30th April 2020.
i.Visa-on-arrival for all foreigners has been suspended for aforementioned period.
ii.All foreigners with a prior valid visa of Nepal have to submit a swab test PCR health certificate issued maximum 7 days before their arrival date to Nepal and must be submitted at the immigration office Tribhuvan International Airport (TIA).
iii.Any foreign nationals including NRNs willing to visit Nepal for compelling reasons may contact to Nepali diplomatic missions abroad. A recent swab test PCR health certificate issued maximum 7 days before their arrival to Nepal is mandatory along with visa application and it has to be submitted at the immigration office TIA.
iv.On-arrival-visa (Gratis) facility granted to Non-Resident Nepalese card holders is also suspended for the aforementioned period.
v.All foreign nationals entering Nepal since 14th March 2020 are subjected to stay in Self Quarantine and Nepali nationals including NRNs are subjected to stay in Home Quarantine for 14 days from the date of their arrival.
vi.Foreigners with diplomatic and official visa entering Nepal for the first time or travelling back to Nepal are subjected to stay in Self Quarantine for 14 days.
vii.Foreigners with Business, study and working visa travelling back to Nepal are subjected to stay in Self Quarantine for 14 days.
viii.All Nepali nationals residing abroad are requested to avoid non-essential travel and are urged to follow high precautionary measures.
ix.All the land ports of entry in Nepal remain closed for arrival in Nepal during the aforementioned period to the foreigners from third countries and are requested to use Tribhuvan International Airport only.
x.All the permits for mountaineering expeditions issued, and to be issued for spring 2020 season are suspended.
The diplomatic missions of Nepal representing abroad and foreign missions in Nepal are requested to acknowledge and circulate this notice accordingly. The international airlines operators bound to Nepal, travel & tour operators are also requested to follow the aforementioned decisions, directions and relevant circulars of Government of Nepal.
Note: The diplomatic missions of Nepal abroad and the foreign missions in Nepai will bee notified in purview of this notice shortly through Department of Consular Services.
DENMARK ENTRY RESTRICTIONS
The Danish Government has on Friday the 13th of March 2020 decided to temporarily close all Danish borders effectively from Saturday the 14th of March 2020 at 12:00 (GMT+1) This means that after this time passengers will only be allowed entry, if they are included in the following:
1. Danish Citizens, who can provide a Danish passport or other valid traveling document.
2. EU-Citizens with valid traveling documents living in Denmark and who can provide/present a
Danish social security card. (Gult sygesikringsbevis el. Sundhedskort)
3. Third country nationals with valid travelling documents and with Danish residence permit
4. Foreigners who have a valid purpose in Denmark, (e.g.)
a. Visiting a critically or terminal ill family member
b. Participating in a funeral
c. Called for a court case
d. Exercising visitation rights with a minor
e. Being a legal guardian for a minor
f. Already in an ongoing health treatment
g. Have employment in Denmark – documentation needed
h. Passengers in transit or with connecting flights, and who can provide/present valid ticket for next destination which must be non-domestic.
i. Passengers who can provide documentation for having their vehicle parked at Copenhagen Airport, and who need the vehicle for their ongoing journey out of Denmark (e.g. to Sweden)
The regulations, bullits 1-4, applies for all passengers arriving from a Schengen or a non-Schengen destination.All passengers who do not apply to the above, 1-4, will be refused entry. The above does not include domestic flights and flights from Faroe Islands and Greenland.For further information see
Danish Police website: https://politi.dk/coronavirus-i-danmark/indrejserestriktioner
SRILANKA RESTRICTION ON DISEMBARKING OF PASSENGERS
RTM & Directions from Chairman, Civil Aviation Authority of Sri Lanka, from Country Manager Sri Lanka (CMB), for information and dissemination to all concerned please.
QUOTE:-
Urgent and Important
Further to the notice sent by the Director General of Civil Aviation on 12 th March 2020 banning the travel from South Korea, Italy and Iran effective 14 th March 2020 the following will also apply. This is to inform all online carriers and offline carriers that according to the instructions received from Sri Lanka Health Authorities, all travel beginning from France, Spain, Germany, Switzerland, Denmark, Netherlands, Sweden and Austria to Sri Lanka will be banned from 15 th of March 2020 for two (2)
weeks ending 29th March 2020.
The ban will commence on all flights arriving after 15 th March 2020 2359hrs (Local Time in Sri Lanka) and end on 29th of March 2020 2400hrs (Local time in Sri Lanka)
COVID - 19 KENYA CIVIL AVIATION AUTHORITY ALERT
Following the outbreak of Coronavirus (COVID-19), and the declaration of a Public Health Emergency of International concern (PHEIC) by World Health Organization (WHO), the Government of the Republic of Kenya has given directives in addition to the Ministry of Health escalating passenger screening at all points of Entry into Kenya.
The following procedures shall therefore apply:
Travel for all passengers coming into Kenya from any country with reported Corona virus (COVID-19) cases is suspended.
1.Only Kenyan Citizens and any foreigners with valid residence permits will be allowed to enter Kenya provided they proceed on self-quarantine or to a government designated quarantine facility.
2.Directives 1 and 2 will remain in effect for the next 30 days or as varied by the National Emergency Response Committee.
3.All persons who have come into Kenya in the last 14 days must self-quarantine and take themselves to the nearest health facility if they exhibit symptoms such as cough or fever.
4.All Passengers will be subjected to physical and temperature screening upon arrival at JKIA and any other port of entry.
SUSPENSION THE ISSUANCE OF ALL ENTRY VISAS - UAE
In order to prevent the spread of Covid-19, The Federal Authority For Identity and Citizenship temporarily suspended the issuance of all entry visas. Please be informed that all types of entry visa issuance has been temporarily suspended until further notice, except diplomatic passport holders and those eligible for visa on arrival or have visa exemption. Effective today Tuesday 17th March 2020.
Further instructions as following :
· All airlines should not carry any passenger who has issued visas and wanted to enter UAE. All issued visas is cancelled for the passengers who are abroad.
· All Airlines should not carry UAE residence who exceeds 6 months outside UAE.
· All Airlines should not carry any UAE residence who lost the passport with UAE visa.
· Emergency visas will be issued as per the producer for the urgent cases. i.e. medical, weather .. etc
All theses instructions to be applied immediately and until further notice from the authorities.
No one allowed to enter State of Qatar except Qatari National only
Instructions received from QCAA
Quote:
Please note that with immediate effect and until further notice NO ONE! repeat NO ONE irrespective of their nationality will be allowed to enter Qatar including those holding Qatar Residence Permits.
The only exception are Qatari Nationals who can enter the country.
COVID - 19 GOVERMENT ORDER FROM BANGLADESH
Please be informed that with immediate effect immigration Authority of Bangladesh has stopped clearing passengers other than Bangladesh nationals on arrival without COVID 19 free medical certificate in addition to self health declaration form.
SUSPENSION THE ISSUANCE OF ALL ENTRY VISAS - UAE
In order to prevent the spread of Covid-19, The Federal Authority For Identity and
Citizenship temporarily suspended the issuance of all entry visas.
Please be informed that all types of entry visa issuance has been temporarily suspended until
further notice, except diplomatic passport holders and those eligible for visa on arrival or
have visa exemption. Effective today Tuesday 17th March 2020.
Further instructions as following :
· All airlines should not carry any passenger who has issued visas and wanted to enter UAE.
All issued visas is cancelled for the passengers who are abroad.
· All Airlines should not carry UAE residence who exceeds 6 months outside UAE.
· All Airlines should not carry any UAE residence who lost the passport with UAE visa.
· Emergency visas will be issued as per the producer for the urgent cases. i.e. medical,
weather .. etc
All theses instructions to be applied immediately and until further notice from the
authorities.
VISA ON ARRIVAL SUSPENDED - KINGDOM OF BAHRAIN
The Official Communication (displayed at the Government Portal) is ATTACHED HEREWITH.
Quote
The Nationality, Passport & Residence Affairs (NPRA) at the Ministry of Interior has announced the suspension of visas-on-arrival across the Kingdom’s entry points until further notice, effective 0300 Hrs on Wednesday, 18 March 2020.
The NPRA noted that the visa on arrival service will still be available for diplomatic passport holders at the Kingdom’s entry points, adding that electronic visa services and other types of visas will still be open to the public, and visa’s issued by the NPRA before this notice will still be valid.
Quarantine arrangements on people arriving Hong Kong
Announcement from the Hong Kong Special Administrative Region (HKSAR) Government made on 17 March 2020 on the captioned matter.
With effect from 0.00am of 19 March 2020, all people arriving Hong Kong (regardless of whether they are Hong Kong residents) who have been to any overseas country or territory in the past 14 days will be subject to compulsory quarantine.
Separately, the earlier announced entry restrictions for Mainland Hubei residents and compulsory quarantine for those who have been to Mainland in the past 14 days remain in force.
If a visitor's permitted limit of stay in Hong Kong in accordance with the existing immigration policy is shorter than the length of compulsory quarantine (i.e. 14 days), he will be refused entry into Hong Kong.
Particular attention is drawn that air-to-sea transfer inside the Hong Kong International Airport is currently not available to all passengers including Mainland residents. Please also note that the permitted limit of stay for PRC Passport holders who are in transit through Hong Kong to and from another country or territory under the prevailing policy is 7 days on each landing (i.e. shorter than the length of compulsory quarantine thus leading to refusal of entry) if applicable to the passenger.
COVID-19 NAGALAND TRAVEL ADVISORY
In order to prevent and control the spread of Novel CORONA VIRUS - COVID 19 and as a measure of abundant caution the Goverment of Nagaland has decided the following:
1. Issue of new/fresh Inner Line Permits for Tourists (Domestic/Foreigners) and all other categories shall remain suspended with immediate effect until further orders.
2. The entry of any Foreign or domestic tourist shall remain barred in the State of Nagaland from 18.03.2020 onwards until further orders.
COVID-19 NEPAL ARRIVAL RESTRICTION
Updated Notice Regarding Arrival Restriction in Nepal wef 20th March, 2020 (Friday) midnight Nepali Standard Time (NST)"as made available in the official website of Department of Immigration, Government of Nepal
( http://www.nepalimmigration.gov.np/post/very-urgent-updated-notice-regarding-arrival-
restriction-in-nepal-updated-on-18t ) which is quoted as below Quote Government of Nepal(GoN) has been monitoring the present global pandemic, scale of severity and spread of Covid-19 around the world. Guided by the WHO flash reports and
recommendations and learning from the international practices, measures and force majeures to combat against COVID-19, the National High Level Coordination Committee has made the following decision directly related to Arrival Restriction in Nepal which shall come in to effect from 20th March, 2020 (Friday) midnight Nepali Standard Time (NST) to till 12th April, 2020 (Sunday) midnight (NST). All the passengers coming through direct flights, having a transit at, and taking the first flight of their origin from Europe, West-Asia and all the Gulf- Countries, Turkey, Malaysia, South Korea and Japan are subjected to Arrival Restrictions in Nepal.
Re-Booking or Cancellation of Itinerary
Only for Passengers travelling between 23 rd March 2020 to 30 th April 2020 on Air India Domestic / International flights
If you are holding a ticket for a flight operating between 23 rd March 2020 and 30 th April 2020 and do not wish to travel due to COVID-19, you can change the date of travel or flight or routing FREE OF CHARGE without paying any penalty at your leisure up till 30th September 2020.
All penalties such as No-Show, date change and rebooking charges are waived off.
Your ticket will be protected at full value.
You need not visit or call your travel agent or Air India offices at this point. You don’t even have to report to the airport for rescheduling your flight. So please stay at home and stay safe.
We sincerely apologies for the inconvenience caused to you.
Thank you for choosing Air India and see you on board very soon.
Please visit our website www. airindia.in for latest updates.
You can contact our offices once we start flight operations.
Air India is allowing passengers to become no show for travel upto 30Apr'20
All tickets will be protected and passengers can reschedule their travel without any fees for up to 30 September'20. Fare difference if any will be borne by the passenger.
Travel after 30 April'20
Cancellation penalty will be applicable as per the airline rules
Below some important information relating to boarding restrictions on Alitalia flights and entry in different countries due to measures related to the Coronavirus epidemy (COVID-19)
PASSENGERS WITH MOBILITY RESTRICTIONS OR AFFECTED BY SUPERVENING IMPOSSIBILITY TO USE THE AIR TRANSPORT SERVICE DUE TO EPIDEMIOLOGICAL EMERGENCY.
New
Passengers belonging to the categories identified by paragraph 1 of art. 28 of Law Decree n. 9 of March 2nd 2020 and art. 1 of the Italian Prime Minister's Decree of March 8th 2020 , as amended by the Italian Prime Minister’s Decree of March 9th 2020 which imposed restrictions on the movement throughout Italy of natural persons identified by the decrees themselves, as described below:
holding Alitalia tickets:
from / to
- all destinations served by Alitalia;
- foreign countries listed below;
purchased within April 3rd 2020;
with a travel dates until May 31st 2020;
Who are obliged to modify or renounce to journey, can ask for:
1. CHANGE OF RESERVATION WITH NO PENALTY performed by Travel Agents, for tickets previously issued or by Contact Centre Alitalia for tickets issued in Alitalia direct sales channel, changing booking date with new travel dates not later than December 31st 2020
In case of original flight reservations on:
AZ Operating
rebooking without penalty, in the same booking class as original booking or in the first available class, same cabin.
AZ Marketing
rebooking without penalty, exclusively in the same booking class as original booking, same cabin.
Rebooking will be performed by Travel Agents, for tickets previously issued by Travel Agents or by Contact Centre Alitalia and must be made not later than May 31st 2020.
For all other conditions, fare rules of purchased ticket will be applied.
Electronic tickets must be revalidated and/or reissued without penalty by Travel Agencies and/or Contact Centers, inserting in the "endorsement / restriction" box the indication: SKCHG COVID-19 RED
2. VOUCHER (TCV) for an amount equal to the value of the ticket purchased or its residual value, valid for the purchase of other tickets to any destination operated by Alitalia, which can be used to travel within one year from voucher (TCV) date of issue.
The request to issue the voucher (TCV) can be finalized by Alitalia Contact Center within May 31st 2020.
3. AWARD TICKETS: change of reservation or miles credit back and taxes refund, in case of renouncing to award tickets, through Alitalia Contact Center.
Rebooking and revalidation of the award ticket will have to be performed within May 31st2020.
Kindly find the below steps to avail the SRO, It's only applicable for international sectors and flight out of India.
For those whose travel plans are affected by the restrictions or cancellations, below is the list of refund categories related to Covid-19 which you can submit via AVA;
1. Flight to / from Mainland China, Hong Kong SAR & Macau SAR
2. Covid-19 Voluntary Cancellation
3. Nationals restricted to travel
4. Japan Domestic Voluntary Cancellation
5. AirAsia Cancelled my Flight
Please refer to the table below to find out which category you should select when applying for a refund and the steps to raise your refund request with AVA.
https://newsroom.airasia.com/news/2020/2/28/travel-advisory-airasia-japan-offers-options-for-travelers-on-nagoya-sapporo-route
Checking your refund status
You also can view the elaborated status of your refund in your My Cases accessible by logging into your BIG Member Account.
Please note that our refund process usually takes up to 30 working days (subject to respective bank procedures).
In view of Coronavirus, we are extension our SRO as per below:
1. Covid19 AG Refund:
Through MMB (Applicable for booking created under Agency Login):
Eligibility:
Bookings made before 23 March 2020
Booking created for Travel Between 25 Mar 20 to 30 Apr 20
Logon to your Agency ID > Click on Manage My Bookings > Retrieve Booking > Click on Modify > Cancel (Full Refund will be credited back to your AG)
Through AVA Chatbot (Applicable for booking created under Agency Login):
Eligibility:
Bookings made before 23 March 2020
Booking created for Travel Between 25 Mar 20 to 30 Apr 20
Logon to your Agency ID > Click on AVA Chatbot > Click on Covid-19 Flight Changes > Click on AirAsia Cancelled my Flight > Click on Yes > Provide 6 digit AirAsia PNR > Provide your 10 digit AirAsia Agency ID > Follow AVA instructions to proceed further.
2. Covid19 Free Unlimited Date Change through AVA Chatbot (For Agent or Passenger to apply on airasia.com directly):
Eligibility:
Bookings made before 23 March 2020
Flights departing between 23 Mar to 30 Apr 2020
Move flight until 31 Oct 2020
Below is applicable only on International Flights
Greetings from AirAsia!
The document supersedes all previous communication from AirAsia
Re: FIT Travel Advisory due to Covid-19 Outbreak With the recent update on AirAsia newsroom, Below guideline is applicable for travel agents (conventional and online platform) and corporate to reach out to your guests for all existing FIT bookings made on or before the 23rd March 2020 with departure date between 26 March 2020 and 31 May 2020:
1. Unlimited Flight Change: Change to any new travel date before 31 October 2020 on the same route for an unlimited number of times without any additional cost subject to seat availability.
Agent to contact AVA by following this step:
Select “Covid-19” => “I want to change/cancel my flight” => “Move Flight”
Guests also have the direct access to AVA for this option. However, it is the agent's responsibility to provide the latest flight itinerary upon receiving notification.
Applicable on AirAsia Domestic flights carrier code i5 & International flights carrier code AK,FD & D7
2. Credit to Agency Guarantee (AG).
Agent to contact AVA via agency login by following this step:
Select “Covid-19” => “I want to change/cancel my flight” => “Credit to AG”
If agents request to credit into guest's BIG ID, a guarantee letter with the details of BIG ID, email and total amount to credit need to be sent to clientsupport@airasia.com.
This option will not apply to BSP/ credit payment accounts. Kindly contact your sales representative for any assistance.
Credit to Agency Guarantee (AG) on AirAsia India flights carrier code “i5” will only be applicable for flight with travel date between 25th March 2020 to 14th April 2020 due to suspension of domestic flights in support of the government measures to eradicate COVID-19
Any flight change to a new travel date beyond 31 October 2020 will follow standard terms and conditions.
As a measure of precaution against COVID-19, our call centre is operating with limited resources. For any queries, visit us on www.goindigo.in, message us on Facebook or tweet us at @IndiGo6E with your PNR details.
Waiver policy for flights cancelled by IndiGo during the lockdown period : 25 Mar 20 to 14 Apr 20
All bookings for travel during this period are being cancelled by IndiGo at their end.
Travel partners can also cancel their respective bookings by logging on to our website outside their agency login ID
A credit shell for the PNR shall be made for the full amount without any cancellation charges, which can then be used for the same passenger(s) anytime before 30th Sep 20, for travel any time till our schedule is open for sale.
Fresh bookings can be made by calling our call center and have the Credit Shell adjusted in the new booking.
We are working to develop an automated solution to issue tickets without approaching the call center. We shall update you as soon as the application is up & running.
Cancellation policy / process for FIT tickets issued any time for travel upto 30 April 20 (except flights cancelled during Lockdown period of 25th Mar to 14th April where CS has been made)
Travel Partners can cancel the booking at their own end after paying the applicable cancellation fee.
Passenger to be explicitly advised that the amount charged towards the cancellation fee to be used against his/her future travel of any date.
Fresh booking for the same passenger to be made before 30th Sep 2020. Travel can be of any time / date till our schedule is open for sale.
Travel agent to issue the fresh ticket for the same customer and send the booking to IndiGo along with the PNR cancelled earlier at agency.support@goindigo.in
Fresh ticket to be issued in saver fare only, exception being cancelled SME fare can be issued in SME fare.
IndiGo to match the name/s of the current booking with the earlier cancelled booking. Both bookings should be from same agency login ID.
If the name/s of passenger and agency login ID match, IndiGo to refund the cancellation charges to the agent for the earlier PNR.
The above policy is applicable for FIT tickets issued for travel up to 30th April 20.
For bookings having travel after 30th April 20, normal cancellation policy to apply.
Rescheduling Policy for FIT tickets issued any time for travel upto 30th Sep 20
Travel Partners can reschedule bookings having travel upto 30th Sep 20 at their own end for any future or earlier date.
No change fee shall be applicable on such rescheduling. Difference of fare shall be applicable.
In case the new fare is lower, refund shall be processed.
The above changes can be made directly through all booking channels
Existing group Bookings held
Groups held for travel upto 30 Apr 20 can be cancelled at NIL cancellation charges if the outbound travel date is outside 3 days on the date of cancellation.
Group bookings with outbound travel date upto 30th Apr 20 and return after 30th Apr 20 also covered under this cancellation policy.
No cancellation fee shall be applied on all such cancellations given above.
The paid amount shall be held as a credit shell in the PNR.
The credit shell to be fully utilized for future group bookings uptill 30th Sep 20. Travel can be beyond 30th Sep 2020
The fresh group booking should be of the value equal to the cancelled group or more. It should not be less than the cancelled group value.
IMPORTANT
As per our earlier group cancellation policy (in the trail mail) for Groups cancelled for travel between 12 - 31st Mar, the fresh group booking was restricted for travel upto 31st Jul 2020. We are giving a relaxation to this policy by allowing the future group to be issued for travel for any future date till our schedule is open. However the fresh booking should be made before31st Jul 20 for such credit shells. Any un utilised credit shell shall expire after 31st Jul 20.
You are requested to go through the above details and feel free to get back for any further clarifications
Cancellation:
Cancellation with the airline for Travel Till 14 Apr 2020
The airline will provide full refund in the form of a credit shell which can be utilised to make another booking for same passenger, same sector to travel till 30th Sept 2020. To get credit shell benefit please connect with airline call centre, Airport counter or visit https://www.goindigo.in/edit-booking.html
Cancellation with us for Travel period 15 April'20 - 30 Apr'20
Passegners will be charged a cancellation penalty by Airline/Travel agent and will provide credit note, which the passenger can utilise to make another booking for same passenger, same sector till 30th Sept 2020. Travel dates are open. To get credit note benefit please connect with the airline or visit https://www.akbartravels.com/b2cplus/myaccount/mybookings
Cancellation for travel after 30 Apr 2020
The airline penalty will be applicable which will be non-refundable/Adjustable.
Reschedule:
For Travel Till 30 Sept 2020
"You can reschedule your booking for any date of your choice with NO change fee, however fare difference if any will be borne by the customer.
To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Please see below important policies from Etihad Airways regarding COVID-19.
Policy for guests whose flight has been cancelled and/or travel restrictions have been imposed on their origin/destination due COVID-19. Except the UAE.
For departures up to 30 June 2020 impacted by COVID-19, including:
· Cancelled flights
· Guests are not permitted or advised against travelling by their local authorities
(Entry regulations are based on information found in TIMATIC. Departure from origin based on information available by local official government authorities’ circulars / official document and websites only.)
Rebooking / re-issue
One free date change is permitted to a future date that is on/before 15 July 2020.
Rebooking must be done on the original RBD or the lowest available RBD in the same cabin.
Change fees are waived for this one instance only, any subsequent changes will be subject to normal reissue fees.
Re-routing and endorsement onto other airlines is not permitted.
Rerouting to an alternate EY gateway is permitted FOC within the below zones based on the original origin/destination. Any re-routing beyond the above points will charge the difference in fare.
Re-route table:
Please note: rebooking/rerouting change permitted provided there is no regulatory entry restriction by local authorities and rebooking subject to documentation check /compliance.
Cancellation / refund
Permitted without any penalty charges for the unused portion of the ticket.
For partially used tickets refund based on pro-rata mileage flown.
The above policy is applicable for Group bookings also.
Guests may contact their travel agent through whom the original ticket was purchased or any Etihad office to process the refund.
PNR must be updated with: "Invol change due COVID-19-ROW”.
Policy for travel commencing in the UAE. One free date change is permitted for tickets issued on or before 5 March 2020 for travel until 15 April 2020. This applies to tickets issued in the UAE where the origin or destination is AUH.
Rebooking / re issue
One free date change is permitted
Rebooking needs to be done on the original RBD or the lowest available RBD in the same cabin.
Change fees are waived for this one instance only, any subsequent changes will be subject to normal reissue fees.
Any fare difference resulting from the reissue will be applicable.
Re-routing and endorsement onto other airlines are not permitted. Any re-routing beyond the above points will charge the difference in fare.
Cancellation / refund
For teachers in the UAE:
Refund is permitted without any cancellation charge. For partially used tickets refund is based on pro rate mileage flown.
Valid proof is required in the form of a letter from the educational institute confirming the teacher is employed.
For all other guests:
Refund is permitted as per fare rules.
PNR must be updated with: "Invol change due COVID-19-UAE”
Manage travel plans through the GDS
First of all, I would like to thank you for your continued patience, partnership and support during this time. As you can appreciate, my number one priority at the moment is to ensure that we assist all Etihad Airways guests as quickly and smoothly as possible.
Due to the ongoing disruption caused by global travel restrictions, our Contact Centres are experiencing a very high volume of calls, making it increasingly difficult to do this.
I am reaching out today to kindly request your support in refraining from calling our Contact Centres. Instead, we ask that you refer to etihadhub.com for the latest travel updates, and use your GDS system to manage all travel plans. This is the quickest and simplest way to assist your customers and ensures that our Contact Centres are available to help guests who need urgent assistance.
Please note that if you call our contact centre instead of using your GDS, you will be charged a US $50 service fee. For those who cannot make changes through the GDS for any reason, the service fee will not apply.
A reminder of where to find the latest information
Travel news on twitter
Follow us on twitter @etihad (English) and @EtihadAR (Arabic) for our most up-to-date live travel information.
etihadhub.com
Our dedicated trade website has the most up to date information and policies to help if your customers have been impacted by COVID-19. We update this site regularly so it’s the best place to find travel information, waivers and rebooking guides. Including our easy guide.
Dedicated team
I understand that in times of uncertainty, being able to speak to someone means a lot. That's why our dedicated sales team are on hand to support, so please feel free to reach out to your local Etihad Airways representative whenever you need them.
Thank you again from all of us at Etihad for your continued support and partnership.
Etihad Airways temporarily suspends flights
From 25 March 2020, Etihad Airways will temporarily suspend all flights to, from and via Abu Dhabi. This is following a decision by the National Emergency Crisis and Disaster Management Authority, and the General Civil Aviation Authority (GCAA) to suspend all inbound, outbound and transit passenger flights in the UAE. This decision has been made to limit the spread of the COVID-19 novel coronavirus and to protect citizens, residents and international travellers.
As a result, the country’s international airports will close to civilian traffic for an initial period of two weeks. The suspension to and from Abu Dhabi International Airport will begin at 23:59 (UAE) on 25 March 2020, for an initial 14 days. This is subject to further directives by the relevant authorities. Cargo and emergency evacuation flights are exempt from this and will therefore continue.
A comment from Tony Douglas, Group Chief Executive Officer, Etihad Aviation Group:
“These are unprecedented times and unprecedented decisions are being made by governments, authorities and companies, including Etihad, to contain the spread of the coronavirus and to help minimise its effects around the world. We stand with our loyal customers, who are having to endure disruption and inconvenience to their travel and their daily lives, and we dedicate all our efforts and resources to ensuring we do all we can to assist them with their travel planning during this challenging period. As the national airline, we stand in full support of the UAE government’s decision, and are confident that we’re well prepared to weather the commercial and operational impact this suspension will have on our services.”
We will continue to follow directives from the UAE and international government and regulatory authorities and are applying a contingency plan to assist all affected customers.
Guests will be notified if their flight is cancelled. However, before proceeding to the airport, guests should still check the status of their flights using our Flight Tracker.
We will announce the resumption of services through etihadhub.com and all other Etihad communication channels once restrictions are lifted.
For the latest information and updated rebooking policy, please visit etihadhub.com
Thank you for your continued support.
Cancellation:
Travel on or before 30 September 2020.
Cancellation penalty will be applicable as per the airline rules. Please avoid No show, Cancel your booking before the travel date. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Rescheduling
"Flexibility for multiple date changes of your flight for free or even choose to fly to a different destination for travel on or before 30th June, 2020.
Turn your booking into Etihad credit which means you can now cancel your booking and use the value as credit towards your next trip for travel until 30 April ,2021. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings"
In accordance with flying restrictions imposed by DGCA for no Domestic Flight from 25th March to 31st March 2020, during this period we will be permitting 01 FOC Date change, with difference in fare to be paid if any, for travel upto 31st December 2020.
For all the cancelled flights between 25th March to 31st March 2020, the PNR status would change to UN hence please advise your ticketing team that these tickets would only be applicable for One FOC date change as mentioned above and processing of full refund on these tickets is not permitted .
For all the PNR’s with UN status (flights cancelled between 25th to 31st March) ticketing team must remove the UN status from the que and add a fresh segment in the PNR for travel until 31st December 2020 or reissue the ticket and associate new PNR with the old ticket .
Rest all terms and conditions would remain as per system fare rules.
Cancellation:
Booking on or before 31March 2020 for Travel on or before 30 June2020.
Cancellation penalty will be applicable as per the airline rules. Please aviod No show, Cancel your booking before the travel date. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Booking on or before 31March 2020 for Travel on or before 30 June2020.
"Free rescheduling allowed - (penalty charges waived off; fare difference will apply)
Original ticket can be kept with an open date status for 760 days from the date of original booking date. Passernger has to connect with Akbar Travel for future date booking. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Travel from 01 June 2020
Cancellation penalty will be applicable as per the airline rules. Please aviod No show, Cancel your booking before the travel date. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Booking on or after 01 April 2020
Cancellation penalty will be applicable as per the airline rules. Please aviod No show, Cancel your booking before the travel date. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Due to entry / exit restrictions applied by the Indian authorities, for individual and group passengers with bookings on Turkish Airlines on IST/BOM/IST flights between 12March 2020 and 15April 2020 and whose destination/origin country is India, please follow the below conditions until 30April 2020 with 120753 MAR20 in the endorsement.
1. Rerouting and rebooking
A. Rerouting and rebooking can be made without any charge for different booking classes only if the new destination is in the same IATA region and in the same cabin, provided that the ticket is revalidated until 30APR 2020(including).
B. If revalidation is made for TK operated flights until 31May 2020(including) changes will be made without any charge, disregarding the available class only if the other flights (in the ticket) are in the same cabin.
C. Rerouting and rebooking to the TK operating flights later than 31MAY 2020 will be made in one year from the original ticketing date without any charge in case the same booking class is available, else difference in fare will be collected without penalty.
D. Rerouting and rebooking is made according to original ticket fare rules on interline flights where TK is the marketing carrier.
E. Extension of validity- Validity of ticket can be extended until 31MAY 2020 without any fare difference or penalty.
2. Refunds until 30APRIL 2020 (including)- Full refund can be given only if the flight is cancelled. If flight is not cancelled then refund as per ticket fare rules.
A. Unused tickets : Refunds will be made without any charge including flights where TK is the marketing carrier.
B. Used tickets: Involuntary refunds will be made including flights where TK is the marketing carrier.
3. Rerouting and rebooking for Group reservations for which payment or MCO is received will be made disregarding the applicable penalties of the existing fare rule.
All changes can be made by TK offices and agencies.
The changes mentioned above will be limited to only once and any other additional changes will be as per the existing penalties and fare differences as per the fare rules.
Kindly disseminate the above information to all concerned. You may get in touch with us in case of any further information and clarification.
Kindly be advised that the below flight numbers from/to BOM are not operating :
· TK720 for IST-BOM stands cancelled for 18th MAR , 20th MAR and 22nd MAR 2020.
· TK721 for BOM-IST stands cancelled for 19th MAR , 21st MAR and 23rd MAR’2020.
Cancellation:
Booking on or before 20 April 2020, Travel on or before 30 December 2020
Cancellation penalty will be applicable as per the airline rules. Please avoid No show, Cancel your booking before the travel date. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Rescheduling:
Booking on or before 20 April 2020, Travel on or before 30 December 2020"
"Free Amendment allowed - (penalty charges waived off; fare difference will apply)
New travel date should be before 28-Feb-2021. Passenger has to connect with Akbar Travel for future date booking. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Cancellation:
Travel on or before 14 April 2020.
Cancellation penalty will be applicable as per the airline rules. Please avoid No show, Cancel your booking before the travel date. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Travel on or After 15 April 2020.
"Free rescheduling allowed - (penalty charges waived off; fare difference will apply)
Rescheduling as per our pervious booked ticket. Passernger has to connect with Akbar Travel for future date booking. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings"
Travel Advisory Number | 4
Date of Issue | 18 March 2020
Subject | COVID-19 SAA NETWORK (EXCLUDING ITALY)
South African Airways (SAA) advises all customers that due to the COVID-19, we will allow one
(1) free change on SAA operated flights subject to the conditions below:
Assistance will be provided to all ticketed passengers holding a South African Airway’s ticket (only) and planned new bookings via any SAA Call Centre, City Travel Office or Travel Agent with the following conditions.
A. Applicable to tickets issued on/before 15 March 2020 for travel between 15 March and 30 April 2020.
B. Applicable for new bookings for travel planned between 15 March and 30 April 2020.
Rebooking Conditions applicable:
Must rebook / reissue ticket by 30 April 2020.
Complete travel by 28 February 2021.
Rebook same booking class with no additional collection and change fees waived. Additional fare collection and taxes will apply to cases of seasonality change, but change fees will be waived.
If same booking class is not available, upgrade to lowest applicable booking class. Additional fare collection and taxes will apply, but change fees will be waived.
One (1) Free change and ticket reissue permitted only.
Tickets to be endorsed “COVID-19 SA FLT/DATE”.
Applicable to all fare types.
Change of cabin will not be permitted.
Change of routing will not be permitted.
This travel advisory waives the 72-hour rule.
This advisory is applicable to South African Airways flights only and does not apply to Mango, SA Express and Airlink, issued on SA (083) ticket stock and not on separate tickets of other airlines. This TA will apply when Mango, SA Express and Airlink forms part of the itinerary issued on SA (083) ticket stock.
No refunds are permitted as part of this advisory.
Other refunds are permitted according to the applicable fare rule.
Previous No-show passengers are not eligible for this waiver.
SAA reserves the right to withdraw or revise the conditions without prior notice.
Contact details
South African Airways Call Centre and City Office Contact details
South Africa
Johannesburg Call Centre | 27 (0) 11 978 1111 or 0860 606 606
Or visit https://www.flysaa.com/help/customer-support/contact-us
Facebook: www.facebook.com/flysaa
Twitter: Twitter.com./flysaa
Twitter (customer service): @flysaa_care
South African Airways regrets any inconvenience to our customers as a result of the COVID-19
and we encourage all customers to visit our website www.flysaa.com for further updates.
SQ Travel Waiver Policy owing Coronavirus
Singapore Airlines is waiving all rebooking fees for tickets issued on or before 15 March 2020, for travel up to 31 May 2020, with immediate effect.
Customers can cancel their existing flight itineraries, retain the value of their tickets and rebook their travel at a later date, when they are able to firm up their new travel plans. The new flight itinerary should be completed by 31 March 2021.
This new policy will allow customers the flexibility to defer their travel plans and applies to all bookings for travel up to 31 May 2020. All rebooking fees will be waived, although a fare difference may apply for the new itinerary.
SIA will continue to review its waiver policy and retains the flexibility to extend the cut-off date of 31 May 2020 as it assesses the impact of the Covid-19 outbreak on global air travel in the coming weeks. For all new SIA and SilkAir tickets issued from now to 31 March 2020, SIA will also waive change fees.
Cancellation:
Tickets issued on or before 15 March 2020, for travel up to 31 May 2020
Cancellation penalty will be applicable as per the airline rules. Please avoid No show, Cancel your booking before the travel date. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Rescheduling:
Tickets issued on or before 15 March 2020, for travel up to 31 May 2020
"Singapore Airlines is waiving all re-booking fees, even for the flights which are not operating / or canceled by the Airlines. However full refund will NOT be applicable. Customers can cancel their existing flight itineraries, retain the value of their tickets and re-book their travel at a later date, when they are ready for future travel however the new flight itinerary should be completed by 31 March 2021.
Any fare difference may be applicable. Passenger has to connect with Akbar Travel for future date booking. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings"
Extension of Special handling for JAL international tickets due to Coronavirus
on Auth code – WI9047
With Immediate effect: This is to inform you all that considering Current Coronavirus situation,
Japan Airlines has further extended special handling on JAL international tickets on Auth code – WI9047.
For details please refer to conditions below for ‘Applicable Tickets’, ‘Tickets Refunds or Changes'.
Auth code applicable for this is: WI9047 (Kindly process the same over GDS).
Please be informed in case of the wrong usage or missing of Auth code, debit note will be sent by JL.
Applicable tickets
Eligible Flights: All flights to / from Japan
Date of Purchase: Tickets issued on/before 18th March 20 inclusive of above eligible flights.
Departure date: From 28 February 20 till 30th April 20
Note -: Above Authcode is applicable only if requested on/after 18th March 20.
Ticket refund/change
1. Regardless of ticket rules and conditions, we accept refund without any fee.
2. Reservation changes
Date Change is permitted only once. However, should be on/before 30th June 20.
[A] Aircraft Cleaning:
We spend between 6-7 hours cleaning each aircraft every day.
As of 7th March 2020, we have enhanced our overnight cleaning procedures. Typically, we use Environmental Protection Agency (EPA) approved, hospital-grade disinfectant in the lavatories and an interior cleaner in the cabin.
Now, we are expanding the use of the hospital-grade disinfectant throughout the aircraft, and it will be used for deep cleaning the aircraft, i.e. in the cabin, on elements in the flight deck, and in the lavatory. This goes beyond any of the standard guidelines.
Also, we equip each of our aircraft with a HEPA (High Efficiency Particulate Air) filter, which filters out recirculated air on-board each plane to remove airborne particles. HEPA filters are also used in hospitals to provide patients with clean air wherein they extract more than 99.999% of even the tiniest viruses, including COVID-19.
[B] At The Airport:
Disinfecting the check-in kiosks:
Touch-screens are used by multiple customers – at GoAir we have addressed this issue by disinfecting them multiple times on a daily basis.
Disinfecting gate areas and all the check-in counters:
Disinfecting the gate areas across airports that are part of our network has been initiated. Besides, disinfecting the ticketing and check-in counters is also being done.
[C] Across GoAir Offices:
We have equipped all employees with disinfectants, sanitizers, gloves and other protective equipment, particularly for those who engage directly with customers.
On-going education on WHO guidelines and training to our employees considering that they are the ones who interact with customers. All these measures have been initiated with single focus of ensuring customer safety and well-being of our employees too.
[D] Flexible Policies:
In addition, we want to take a moment to remind all the customers of our recently added flexible policies. These policies will provide our customers peace of mind every day.
1. In the immediate term (till 31st March 2020), we will allow new and existing bookings to be rescheduled without penalty (though fare differences may apply) for an alternate travel date till the end of April 2020. If your plans change and if you decide to postpone your travel, we will be happy to re-accommodate you on an alternate GoAir flight of your choice on the same sector as long as you notify us up to 3 days before the scheduled departure.
2. Additionally, we are also extending similar flexibility on all the new bookings for travel upto 30th September 2020 and not charge customers a fee to change their reservations. This facility is available for all new bookings as long as you notify us up to 14 days before the scheduled departure.
These policies are aimed at providing comfort to all our customers so that they can book and travel on GoAir as normal, and, if the circumstances change in the future, they can alter their plans without the penalty of a fee.
[E] Monitoring the Situation Closely:
Rest assured, we are monitoring this developing situation closely, staying in regular contact with Government agencies, health organizations, and other experts.
We've developed a host of resources to keep you informed and updated along the way, including our Travel Advisory on GoAir website and our company’s social media pages, and we'll continue to post updates as this situation evolves. Here is the latest bulletin from IATA for your perusal:
https://www.ttgasia.com/2020/03/10/iata-reiterates-travel-is-safe-calls-for-return-to-normalcy/
Thank you for your patience and trust in GoAir. We are prepared to navigate through these challenging circumstances keeping in mind your safety concerns and your continued confidence in GoAir at the forefront of everything we do.
Cancellation:
GoAir is allowing passengers to become no show for travel upto 14Apr'20
All tickets will be protected and passengers can reschedule their travel without any fees for up to one year from the original date of travel, Rescheduling may be made directly via the "Manage Booking" option on the airline website or by calling the contact centre at 1800 2100 999.
Travel from 15 April'20
Travel from 15April'20, Cancellation penalty will be applicable as per the airline rules
Reschedule:
For new bookings - travel between April 15 and September 30, 2020:
Rescheduling charges are waived to reschedule the ticket for any flight until September 30 (Passenger name and sector have to be the same).
COVID-19 Refund Policy
We are allowing voucher refunds for unused value of non-China routes bookings made on or before 15th March 2020, for travel up to 31st May 2020. These vouchers are valid for 12 months upon date of issuance and can be used for rebooking travel later.
Scoot will be launching a self-service portal to obtain such voucher refunds for FIT bookings. Once the portal is made available, we will update via our website, social media channels and email notifications. For flights departing in next 72 hours, passengers may contact us via our call centre or on our social media platforms (Facebook or Weibo).
These policies will support passengers / agents with the flexibility to defer travel plans in view of the current COVID-19 situation, which is unprecedented and has been developing very quickly.
Due to high volume of requests, we are aware that it has taken longer than usual for our response, and we sincerely apologise for the inconvenience caused.
For further enquiry, please contact your local Scoot office.
Once again, we thank you for your kind understanding and patience.
Self-service refund available on Scoot website
As the Covid-19 situation continues to develop and more restrictions are put in place, we understand that travel uncertainty is still prevalent and that you may soon have to review your previous plans to travel and are reaching out to us for options.
Given the high volume of enquiries we have been receiving, we are inevitably taking longer to respond to you. We apologise for any inconvenience that this may have caused.
We have heard your feedback, and have enhanced our “Manage My Booking” portal on the website to include a self-service refund button. This option will be available for bookings made on/before 15 March 2020, for travel before 31 May 2020 so you do not have to contend with the longer than usual waiting times.
Please access the portal and select the refund option no later than 4 hours prior to your flight’s scheduled time of departure.
Please proceed with the prompts and we will do our best to process the refund in the form of Scoot vouchers within 30 business days.
We thank you for your support thus far, and hope to welcome you on our flights again in future.
Cancellation:
For tickets issued on or before 13th Mar, 2020 and travel up-to 30th April, 2020.
Cancellation penalty will be applicable as per the airline rules. Please avoid No show, Cancel your booking before the travel date. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Rescheduling:
For tickets issued on or before 13th Mar,2020 and travel up-to 30th April,2020.
To avail the Credit Shell, passernger has to connect with Akbar Travel for future date booking. To process plese click on https://www.akbartravels.com/b2cplus/myaccount/mybookings or passenger can visit the link and fill the form https://help.flyscoot.com/s/email-us
Cancellation:
Booking on or before 31 March 2020, Travel on or before 14 April2020
Cancellation penalty will be applicable as per the airline rules. Please avoid No show, Cancel your booking before the travel date. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Rescheduling:
Booking on or before 31 March 2020, Travel on or before 14 April2020
"Free rescheduling allowed - (penalty charges waived off; fare difference will apply)
Your ticket will be available for one year* for use in the same cabin/class with no fare difference, even if used in a peak period. Passenger has to connect with Akbar Travel for future date booking. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Hello,
The health and safety of our passengers and our crew is our priority, never more so than with the evolving situation regarding COVID-19.
What we’re doing
We are following directives issued by the World Health Organization (WHO), the UAE Ministry of Health and Prevention, Dubai Health Authority and our industry bodies. We continue to work closely with our airport and airline partners to ensure that all safety measures are in place and in line with international standards.
Considerable effort is underway to provide you with the assurance that we are following the internationally recommended guidelines and here are some of the steps we are taking:
- Our aircraft cabins are being cleaned with eco-friendly chemicals known to protect against viruses and germs, leaving a long-lasting protective coat.
- If there are any changes to your flight, we will contact you directly to discuss the options available to you. Please do keep your contact details up to date through Manage booking.
- All the latest information on our flight schedule can be found on the Operational Updates page on flydubai.com.
- A comprehensive list of the travel advisories in place across our network is available on the IATA Travel Centre website www.iatatravelcentre.com.
Customer enquiries
To give you greater flexibility, we have introduced a no-modification-fee policy for all bookings made between 10 March and 31 March 2020.
- You can amend your booking online via the Manage booking tab on flydubai.com.
- If you’re travelling within the next 96 hours, please send us a private message on Facebook.
- If you’re travelling within the next 48 hours, please call our Customer Centre on (+971) 600 54 44 45.
- If you’re travelling at a future date, please contact us by sending an email to letstalk@flydubai.com with “Change my booking” in the subject line or via Contact us on flydubai.com.
- If you made your booking through a travel agent or travel partner, please get in touch with them directly regarding your options.
We all have a role to play to protect ourselves as well as our community and the wellbeing of our passengers and crew remains our priority. We look forward to welcoming you onboard.
The flydubai Team
Hello,
Following the announcement from the National Emergency Crisis and Disasters Management Authority (NCEMA) and the General Civil Aviation Authority (GCAA) in the UAE, our passenger flights will be suspended from Thursday 26 March 2020 at 23:59 (UAE local time) until Thursday 09 April 2020 at 23:59 (UAE local time) as part of the precautionary measures being implemented in response to COVID-19.
If you were booked to travel on a flydubai flight that has been cancelled, please go to the “Manage Booking” tab on flydubai.com where you will be able to rebook or request a refund to flydubai voucher.
If you require further assistance, you can call the flydubai Contact Centre on (+971) 600 54 44 45, send an email to letstalk@flydubai.com with “Change my booking” in the subject line or send a private message on Facebook. We are always here to help; it’s just taking us longer than usual to get back to your enquiries. You can expect a reply on social media in one week and a reply by email within 30 days. We are committed to getting back to you.
If you made your booking through a Travel Agent or Travel Partner, please contact them directly regarding your refund and rebooking options.
Travel advisories will continue to be available on flydubai.com and are updated on a regular basis.
We would like to thank you for your patience and loyalty. Although we cannot be together now, we will be together again.
Cancellation:
Travel on or before 30 September 2020.
Please avoid No show, Cancel your booking before the travel date. To process plese click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
MALINDO AIR WAIVER POLICY
In view of the number of directives issued by various countries including Malaysia, impacting travel entry/exit conditions, Malindo Air is offering the following options to provide added flexibility to its passengers.
This waiver will cover all Malindo Air International flights as well as domestic flights between KUL and Sabah/Sarawak. Peninsular Malaysia domestic flights are not included in this waiver.
A. Eligibility:
• Malindo Air tickets issued on or before 17 March 2020 for travel between 17 March 2020 and 31March 2020
B. Booking Options:
• 1x FOC change with Fare Difference permitted per passenger to move the travel date within 12 months at no cost subject to seat availability.
C. Refund Option:
• Refunds is permitted in terms of travel voucher
• Redemption of voucher must be within 6 months of voucher date
• Travel date is based on seat inventory range of 11 months ahead of redemption date
Cancellation:
For tickets issued on or before 13th Mar,2020 and travel up-to 30th April,2020
Cancellation penalty will be applicable as per the airline rules. Please avoid No show, Cancel your booking before the travel date. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Rescheduling:
For tickets issued on or before 13th Mar,2020 and travel up-to 30th April,2020.
"One free date change applicable, however fare difference if any will be applicable - (penalty charges waived off; fare difference will apply)
Refund in the form of travel voucher provided the ticket is canceled 72 hours prior to schedule departure. Redemption of this voucher must be within 6 months of the voucher date. Passernger has to connect with Akbar Travel for future date booking. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings"
We inform you that starting 14.03.2020 the unification of the procedures for refund and re-issue of tickets on SU/555 stock, issued before 31.05.2020 inclusively, will be effective.
For passengers who are subject to restrictions of the country of departure, destination or transfer (prohibition of entry, exit or transit, threat of forced quarantine, cancellation of visa-free entry or cancellation of previously issued visas) according to the information published in the TIMATIC directory or on the IATA website in the link https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm. with tickets for flights starting from the date of introduction of these restrictions, it is allowed at the passenger's choice:
1) a one-time exchange (excluding the number of exchanges effected previously) on the same route for any other dates no later than 31.12.2020 (ticket validity is extended to this date), without additional payments or penalties for changes if there are seats available in the same RBD, including the fare brand PROMO with indication in the new ticket of fare and charges for the exchanged ticket (if there are no seats available in the same RBD, the price must be recalculated according to paragraph 2);
or
2) a one-time exchange (excluding the number of exchanges effected previously) to other destinations at any date not later than 31.12.2020 with payment of the price difference (if any) according to the rules of the applicable fare, but without any penalties for changes;
for fares of PROMO brand (RSX, RSO) exchange is allowed with recalculation to fare brands Lite, Saver, Base;
or
3) refund according to the scheme of involuntary (including after a one-time exchange according to the pp.1, 2 and 4) at the place of ticket purchase no later than 31.12.2020, regardless of the ticket validity period. Refunds are allowed through GDS, provided that the passenger's passport details were entered in the PNR at the time of the ticket issue, indicating his/her citizenship, otherwise it is necessary to request an involuntary refund according to the procedure established for the relevant sales channel. Before canceling a reservation in PNR, it is recommended to enter the number of this telegram in the OSI element.
The exchange in points 1-2 can be effected before 31.12.2020 without consideration of the time limits for the exchange (including after the departure time of the original ticket). Ticket validity is extended to this date.
4) only for tickets with canceled flights under the SU code in addition to the standard rules of involuntary exchange / refund:
A one-time exchange under the rules of involuntary (excluding previously made) for flights under the SU code to / from the nearest points (any point in the same country or in countries bordering it) on dates no later than 31.12.2020.
When reissuing tickets the number of this telegram must be entered in the Endorsements/Restrictions column of the new ticket.
All previously sent instructions (telegrams) and addendums to them are cancelled starting 16.03.2020, with the exception of telegram MOWZDSU 241527/JAN20 (as amended on 05.02.2020) and telegram MOWZDSU 041750/FEB20 (as amended on 28.02.2020).
In continuation to the below circular,
please be informed that starting from March 25, 2020 PJSC Aeroflot temporarily prohibits involuntary refunds via the GDS within the framework of telegram MOWZDSU132312/MAR20.
Until further notice, you should request an involuntary refund according to the procedure established for the relevant sales channel. For more information about the procedures, refer to the instructions located on the official website in the section Agents – Instructions and rules. Agents who continue to make refunds through the GDS in violation of this ban will have their e-ticket issuance function revoked.
Attached is the table with the key parameters that should be kept in mind to use conditions of telex MOWZDSU 132312/MAR20.
We look forward to your continued co-operation
Thanks for your understanding and looking forward to work mutually to fight the current crisis.
Coronavirus Situation - Transatlantic Travel - Bulletin 8
TRAVEL EXCEPTION POLICY ADVISORY
Coronavirus Situation - Transatlantic Travel
BULLETIN 8 ISSUED: March 14, 2020 1:40 PM ET
Applies for tickets issued on or before March 14, 2020
Delta Air Lines is extending its waiver to assist customers who may be impacted due to health concerns with Transatlantic travel due to the Coronavirus.
Issued On: DL 006 Ticket Stock
Applicable to Travel On: Delta / Delta Connection / DL coded KLM operated / KLM coded DL operated/ KLM coded KLM operated / AF coded DL operated /DL coded AF operated
Applicable to Reaccommodate On: Delta / Delta Connection / DL coded KLM operated / KLM coded DL operated/ AF coded DL operated /DL coded AF operated/DL coded AZ operated
Date of Impacted Travel: February 25, 2020 – May 31, 2020
Affected Area(s) To/From/Through the following cities:
· Belgium
· Czech Republic
· Denmark
· France
· Germany
· Greece
· India
· Ireland
· Italy
· Netherlands
· Portugal
· Spain
· Switzerland
· United Kingdom
Applicable Dates
New travel must originate on or before: December 31, 2020
New travel must be rebooked no later than: December 31, 2020
Ticket must be reissued on or before: December 31, 2020 or the ticket expiration date (whichever is sooner)
Event Waiver Codes:
· Use Waiver code K7V2R for rebooking cabin to cabin
o New itinerary is rebooked/ticketed within all parameters of this policy
o New itinerary is priced at current applicable fares and rules
Required Documentation for Reissue
Refunds
If a customer’s flight is cancelled due to this event, and no other alternate flights are acceptable, travel agents may refund a totally unused non-refundable ticket(s) through normal ARC/BSP processing.
Required Documentation for Refunds
PNR must be documented with the following OSI message:
· OSI DL REFUNDED PER CORONAVIRUS SITUATION TATL 25FEB20
COVID-19 flexibility in rebook policy
The current days are extremely hectic for all of us, with surely not enough hours to get all the work done. In a time like this, it is important that you can set your own priorities. Therefore, Air France and KLM implement temporary measures to support you in your daily work and give you the time to help and reassure your customers:
1. Air France and KLM want to give you what you need most right now; extra time. You can now secure that your PNRs stay active until 30 September 2020.
2. For all flights booked with scheduled departure until 31 May 2020, our rebook policy applies. You can change the travel date and /or destination.
3. Of course, we encourage you to rebook, but we also understand if your customers cannot yet reschedule their trip. In this case, you can offer an EMD that your customers can use for a future trip.
These three new measures give you all the time you need, to keep an overview and help your customers in the best possible way, given the current situation.
To get a clear idea of the options the rebook policy offers and how it works, please check the flow chart.
This voluntary rebooking policy is complimentary and does not replace the specific policies in place for travel to and from China and South Korea.
Please check AgentConnect.biz for the complete rebook policy and/or visit the websites to stay up to date with latest news and updates:
· Airfrance.com
· KLM.com
· Delta.com or DeltaPro
· Virginatlantic.com
Cancellation:
Travel on or before 03 March 2020 and 31st May2020.
Cancellation penalty will be applicable as per the airline rules. Please avoid No show, Cancel your booking before the travel date. To process plese click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Rescheduling
Re-book to a travel date: until 30 November, 2020 without any change fee. Re-book / Reissue must be completed on or before: 30 September, 2020. To process plese click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Issued: March 12, 2020
Update: March 14, 2020
Extend Tickets Issued On/Before Date
Update: March 16, 2020
Changed name to include Middle East
Changed ticket issue date to 16March 2020
American Airlines has implemented a special exception policy to our travel partners that is now available for our mutual customers due to the recent amendment to the Government-imposed Travel Restrictions related to the evolving Novel Coronavirus situation.
Our Travel Notice exception policies on American are also available when ticketed on 001 ticket stock for travel on AA Prime, AA*/AY, AA*/BA, AA*/IB, AA*/JL and AA*/QF.
Affected Airports - City and Country Association:
All Airports to/from/thru affected Countries listed above
This information can also be found on SalesLink by viewing: .......................................................................................................
Latest Communication Updates
As always, we appreciate your continued business!
Important information related to Covid-19
For all bookings made on or after 14th March, 2020, you may reschedule your booking one time for travel until 30th September, 2020 without paying any change fees.
For all bookings made on or before 13th March, 2020 with travel date on or before 31st March, 2020 you may reschedule your booking one time for travel till 30th April, 2020 without paying any change fees.
Fare difference will be applicable on rescheduled bookings.
Please note changes have to be made 3 days prior to your travel date.
Cancellation charges will be applicable as per the policy.
You can reschedule/cancel your flight directly on our website on “Manage Booking” or visit https://book.spicejet.com/retrievebooking.aspx.
This is a limited period waiver. SpiceJet reserves the right to withdraw this waiver without prior notice.
This waiver is not valid on group bookings. For all group booking related requests, please write to groupdesk@spicejet.com.
Please contact our 24X7 Reservation Centre at +91-9871803333.
Fee waiver will be processed for Foreign Nationals travelling to India from 13th March, 2020 (1200hrs GMT) to 15th April, 2020.*
* Please send a copy of your passport and visa for verification on api.request@spicejet.com
Domestic Change / Cancellation Fee Waiver
(a) Is SpiceJet providing change fee waiver on Domestic flights due to COVID-19?
Ans. Yes, for all existing bookings made till 13th March, 2020 with travel date on or before 31st March, 2020 you may reschedule your booking one time for travel until 30th April, 2020 without paying any change fees. Fare difference will be applicable on rescheduled bookings. Please note changes have to be made 3 days prior to your travel date.
For e.g.If a booking is made on 10th March, 2020 for Travel on 25th March, 2020 and passenger wants to change it to 15th April, 2020 then change fees will be waived off and fare difference will be applicable.
For all bookings made on or after 14th March, 2020, you may reschedule your booking one time for travel until 30th September, 2020 without paying any change fees. Fare difference will be applicable on rescheduled bookings. Please note changes have to be made 3 days prior to your travel date.
For e.g. If booking is made on 17th March, 2020 for Travel on 10th May, 2020 and passenger wants to change it to 15th September, 2020 then change fees will be waived off and fare difference will be applicable.
(b) Is SpiceJet providing cancellation fee waiver on Domestic flights due to COVID-19?
Ans. No. Cancellation charges will be applicable as per the normal policy.
International Change / Cancellation Fee Waiver
a) Is SpiceJet providing change fee waiver on International flights due to COVID-19?
Ans. Yes, for all existing bookings made till 13th March, 2020 with travel date on or before 31st March, 2020 you may reschedule your booking one time for travel until 30th April, 2020 without paying any change fees. Fare difference will be applicable on rescheduled bookings. Please note changes have to be made 3 days prior to your travel date.
For e.g. If a booking is made on 4th March, 2020 for Travel on 29th March, 2020 and passenger wants to change it to 25th April, 2020 then change fees will be waived off and fare difference will be applicable.
For all bookings made on or after 14th March, 2020, you may reschedule your booking one time for travel until 30th September, 2020 without paying any change fees. Fare difference will be applicable on rescheduled bookings. Please note changes have to be made 3 days prior to your travel date.
For e.g. If booking is made on 28th March, 2020 for Travel on 15th June, 2020 and passenger wants to change it to 20th September, 2020 then change fees will be waived off and fare difference will be applicable.
b) Is SpiceJet providing cancellation fee waiver on International flights for Foreign Nationals travelling to India due to COVID-19?
Ans. Any foreign National who is already in India and travelling to domestic or international sector cannot avail the waiver.
Any Foreign National booked to travel to India on SpiceJet, can avail full refund for the travel from 13th March, 2020 (1200hrs GMT at the port of departure) till 15th April, 2020.*
Any Foreign National coming to India with different carrier and travelling to a domestic sector on SpiceJet from 13th March, 2020 (1200hrs GMT at the port of departure) till 15th April, 2020 would be eligible for full refund basis the documents provided by the passenger of the other carrier with the same date of travel as above.*
(* passengers to send a copy of their itinerary, passport and visa for verification on api.request@spicejet.com )
c) Is SpiceJet providing cancellation fee waiver for Indian Nationals Travelling to International Destinations due to COVID-19?
Ans. Cancellation charges will be applicable as per the policy.
How to reschedule your current bookings?
Step 1: Visit www.spicejet.com
Step 2: Click on manage booking tab
Step 3: Retrieve your itinerary and reschedule your bookings.
SPICE JET Passengers can cancel their booking directly from Spice Jet site - spicejet.com by validating OTP received on their registered Mobile No.
FLIGHT SUSPENSION ALERT
As per the DGCA directives, SpiceJet has suspended all its operations from 24th March,2020 at 11:59 pm till 31st March,2020*. For the passengers who are travelling from 25th March,2020 till 31st March,2020, their bookings will be automatically cancelled and a reservation credit for the entire amount will be created and they can use it to make another booking for the same passenger for a period of one year from the original date of travel.
Passengers may contact our call centre or visit www.spicejet.com to make fresh bookings against the amount that has been credited. You may also write an email to api.request@spicejet.com . Our teams will respond to you within 5-7 working days.
CREDIT SHELL OPTION IS ONLY AVAILABLE AFETR 01 APRIL 2020
Cancellation/Rescheduling:
Travel Till 14 Apr 2020
Passengers who had booked themselves for travel from 25th March, 2020 till 14th April, 2020 the bookings will be automatically cancelled with zero cancellation fee and a credit shell will be created for the same, Visit the website www.spicejet.com and at the end of the booking process, you can make payment using the “CREDIT SHELL” option. Credit shell can be used to make another booking for the same passenger (s) for travel on or before 28th February, 2021.
Travel after 14 Apr 2020
"Airline penalty will be applicable which will be non refundable/Adjustable.
To process plese click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
23 March 2020
UPDATE: Change fee waiver policy for new and existing bookings up to March 31, 2020
Air Canada will allow customers to make a one-time change for new and existing bookings up to March 31, 2020 without incurring a change fee up to 2 hours before the departing flight. Customers may also cancel their flight and apply any unused value of the ticket toward the purchase of a new ticket provided the cancellation is made up to 2 hours before the departing flight. In both cases, any fare difference will apply, any residual value resulting from a lower fare will be lost and all travel must be completed by March 31, 2021.
The one-time change fee waiver applies to:
014 ticket stock
All fare types, including published fares and tickets with tour codes
All points-of-sale
New travel must be completed by March 31, 2021
Any refunds remain as per fare rules
We have modified our fare rules to set the change fee at $0, whereby the change fee is automatically waived. If the fee is not automatically waived for a qualifying ticket, please use ticket endorsement code CHNGFEE20.
Updates to our route suspension page
We’ve made changes to our Route Suspensions page on aircanada.com, which includes updates to the Colombia, Dominican Republic, Cuba, Hawaii, Phoenix and Geneva operations. We recommend you visit this page to stay up to date on our flight schedule.
We continue to monitor this evolving situation closely in consultation with the Public Health Agency of Canada, Transport Canada and Global Affairs and will adjust its schedule as appropriate.
Update: Lounges
As of March 18, 2020, we have temporarily closed some of our Maple Leaf Lounges, including at Toronto-Pearson (YYZ) the Air Canada Signature Suite and Air Canada Café. We have also adjusted the product offered at facilities which remain open, and taken additional steps to protect the health of your customers and our employees.
The following facilities are temporarily closed:
All Maple Leaf Lounges at Toronto-Pearson (YYZ)
Maple Leaf Lounges at Ottawa (YOW), St-John’s (YYT), Regina (YQR), Saskatoon (YXE), Edmonton (YEG), Calgary (YYC), Winnipeg (YWG), Halifax (YHZ) and Paris (CDG)
Air Canada Café at Toronto-Pearson (YYZ)
Air Canada Signature Suite at Toronto-Pearson (YYZ)
Air Canada Signature Suite at Vancouver International (YVR)
London-Heathrow Arrivals Lounge
Lounges that remain open are offering an adjusted menu with prepackaged snacks, and staff assisted service for all beverages.
We have also taken additional measures to ensure the cleanliness of all our lounges.
Please note that other partner lounges may also be closed. We invite your clients to check directly with the operating carrier.
Thank you for your ongoing support
Team Air Canada
In this tough times of ongoing Covid-19 outbreak and the working restrictions imposed by the Government of India, we at Vistara would like to update you that all our Sales Team is available on Phone and Emails for any kind of assistance required by your organization at any point in time.
We would also urge your team to reach out to their respective Account Managers and our sales support at west.salessupport@airvistara.com for any queries and avoid calling our Call Centre team as they are also facing large volume of incoming calls.
We are always available for you and your team, Our team shall extend full support to your entire organization in our capacity and help sail through this tough times for the entire Travel and Trade Fraternity.
In accordance with flying restrictions imposed by DGCA for no Domestic Flight from 25th March to 31st March 2020, during this period we will be permitting 01 FOC Date change, with difference in fare to be paid if any, for travel upto 31st December 2020.
For all the cancelled flights between 25th March to 31st March 2020, the PNR status would change to UN hence please advise your ticketing team that these tickets would only be applicable for One FOC date change as mentioned above and processing of full refund on these tickets is not permitted .
For all the PNR’s with UN status (flights cancelled between 25th to 31st March) ticketing team must remove the UN status from the que and add a fresh segment in the PNR for travel until 31st December 2020 or reissue the ticket and associate new PNR with the old ticket .
Rest all terms and conditions would remain as per system fare rules.
Travel Till 30Apr 2020
"Free rescheduling allowed - (penalty charges waived off; fare difference will apply)
Reissued travel date should be before 31-Dec-2020"
Travel after 30Apr 2020
Cancellation penalty will be applicable as per the airline rules
The below link is always updated with the latest information on the situation. Hence, please refer to this at all point in time to offer your customers the best suitable options.
https://ba-assistant.eu-gb.mybluemix.net/emails/external/#6ba0453147ee66f3fb42a12023df2dd4
The guidelines cover policy for
P.S. Please advise your customers to keep checking ba.com for the flight status. Ba.com will have the most updated information on the flight status.