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Guidelines for Schedule Changes on Qatar Airways Tickets - Commercial Reference COMM1068V1.0
12th April 2022
Extending Our Commitment policy – 1060 V6.5.1
Mauritius waives upon arrival tests for fully vaccinated passengers
Removal of requirement for Mandatory Health Insurance Covering COVID-19
Customer Contact information Collection Guide 1 - 01Apr2022 ( in PNR's)
Flexible Travel Policy - Issue 4 (includes No-show)
Travelers do not need to present a negative PCR test before flying to Mauritius
Auto Refund on GDS EFFECTIVE 15Nov'21
Air Mauritius (MK) Flexible Travel Policy-Issue 2 25th October 2021
Please note all our international flights remain cancelled till 15 May 20 to assist Governments in containing the spread of COVID19. Safety of our customers remain our priority .
All PNR , re-bookings will be governed by enclosed guidelines ( version 4 last circulated on 9Apr20)
For further assistance please contact +230 207 7575 ( 8 am to 8pm Mauritius time) , write to your sales office or info-mkbomoff@airmauritius.com.
India to UAE
Resident Permit Passengers RETURNING from India to UAE must:
All passengers are required to check the UAE Government Authority Website for the latest updates on travel.
Cancellation/Rescheduling:
Airline penalty will be applicable which will be non refundable/Adjustable.
Cancellation with airline for Travel Till 3 May 2020
"Free rescheduling allowed - (penalty charges waived off; fare difference will apply)
Reissued travel date should be on or before 31-Mar-2021"
Cancellation for travel after 14Apr 2020
Airline penalty will be applicable which will be non refundable/Adjustable.
Important Information on Visa - Japan
Dear Travel Partner,
Greetings from All Nippon Airways Co. Ltd.
This is to inform you that based on the New Border measures from March 1, 2022, new entry of Non-Japanese into Japan is permitted for visa categories of employment, business, student and visiting relatives except for the purpose of tourism, as of now. For details, please check the websites of the Ministry of Foreign Affairs in Japan.
ATTENTION : Please note all the Multiple entry visas issued previously stand cancelled and suspended; they cannot be used for travel to Japan.
If the customer needs to travel to Japan he has to apply for a fresh visa.
For further details please refer to the link : Consular Services - 4. Suspension of visa validity.
For any further requirement please contact the Consulate General of Japan in Mumbai.
Consulate-General of Japan in Mumbai
Japan Visa Information :
Toll Free Hotline Number (General Information in English)
Hotline Number(Active 24 hours): 0008000502412
ANA SPECIAL HANDLING OF TICKETS DUE TO COVID19 AS OF 12 JAN 22
Due to rapidly increasing COVID-19 cases globally, we will be extending the special handling of
tickets for travel until 28th February, 2022.
For already issued tickets, we will allow special handling, i.e change at NO-ADC or full refund
on pre-set conditions.
Applicable condition for special handling
Special procedure is available, if all of the following conditions are met:
An itinerary that includes International/Domestic flights from/to Japan on unused sectors
1) Applicable Ticket is 205 plate.
2) Date of Issue of the Ticket is On/before Nov 29th, 2021
3) Date of Original Departure is From November 30,2021 to February 28th ,2022.
4) Applicable Sector is an itinerary that includes flights from/to Japan on unused sectors.
REFUND
If all the above conditions are met, please proceed for full refund on the respective GDS
with WAC code as "WCV111"
Please check with respective GDS about the WAC code box to avoid ADM.
For partial refunds, please raise RA.
REISSUE
In case of reissue, tickets can be reissued for travel on/before April, 27th 2022.
(All travel must be completed by this date)
Please use Endorsement - SKCHG DUE TO COVID-O
Note : Kindly contact the airline to obtain authority for each reissue case to avoid any ADM in future.
Please feel free to contact us in case of any clarification.
NEW Horizon Group Flexibility
Bonus Side Trip Campaign
MALAYSIA AIRLINES COMMERCIAL WAIVER POLICY CW52 v1.0 (HFMD)
MySejatera Download
Dear Trade Partners,
Greetings From Malaysia Airlines !
Malaysia Airlines wishes to advise you to be aware of your destination’s entry requirement or restrictions prior to your upcoming flight. Please ensure that all the required paperwork are in order to avoid being denied boarding.
You may refer to your destinations entry requirement here or the IATA Travel Centre for information on travel restrictions imposed by respective countries.
All passengers entering Malaysia from international destinations are reminded of the mandatory requirement by the Ministry of Health, Malaysia to download the “MySejahtera” mobile application and ensure all necessary health and safety documents are uploaded prior to arriving for check-in. Failure to comply to this requirement may result in you being denied boarding.
Travellers may refer here for Guidelines to Install and Register MySejahtera.
35 KGS check in baggage on Flex fares for all RBD's & to all destinations: Fully refundable
Kuwait Airways : REFUNDS ON GDS
Regulations set by Ministry of Health in India for acceptance on GF flights arriving into India
No fees, unlimited changes' policy discontinuation
As we continue adjust our network in response to the COVID-19 outbreak, Jetstar Asia is currently operating services to the following destinations:
Bookings can be made at Agent Hub. Jetstar Asia's Fly Flexible policy applies.
Please note, these services are only available to those with prior approval for travel. Customers must check with the relevant authorities to ensure they are eligible to travel or transit as restrictions apply. Travelers are reminded that quarantine restrictions may apply on arrival at their destination and are encouraged to check relevant travel restrictions currently in place.
Air Travel Pass (ATP) holders must download the TraceTogether app prior to checking-in for their flight to Singapore.
On board, safety remains our first priority and while the risk of contracting COVID-19 on an aircraft is regarded as low, all passengers are required to wear a mask at all times^.
All Jetstar Asia passengers affected by any flight cancellations / schedule change will be contacted with details of options available to them, including a refund to the full value of their untraveled booking in the form of a travel credit voucher.
Group booking changes should be requested through the Group Desk. All changes to codeshare and interline bookings will be in accordance with the issuing carrier's policy. Please contact that airline for further advice.
Please refer to our Travel Alerts page for updated information.
We appreciate your understanding and continuous support.
+ Outbound services from Singapore to Ho Chi Minh City will carry cargo only
^ All passengers travelling to and from Philippines are required to wear a face shield during their journey
# All passengers traveling to Thailand must obtain a COE issued by the Royal Thai Embassy or Consulate-General prior to travel. Before booking, please visit https://coethailand.mfa.go.th
Extension of Schemes (Circular 135)
13th January 2022
Free Date Change Restriction IN-UKEUROPE Fares for Sale till 20APR22(cir 134)
13th January 2022
ONE FREE CHANGE Ex-GULF & SAUDI travel- WAIVER NO 2GULFFREE22 (CIR 125)
03rd November 2021
WAIVER NUMBER::VBMAB-32-INT-NOV21-AUS FOR FLIGHTS TO AUSTRALIA(Cir 114)
22nd October 2021
Extension of Waiver No.24 for Flights to Japan-Tokyo (Circular 110)
30th September 2021
Waiver no. 19A/US/2021 (Cir 103)
02nd August 2021
Withdrawal of waiver for flights to Germany_02 August'21
30th July 2021
Collection of the Kerala Flood CESS (N7) has been suspended
28th July 2021
Withdrawal of waiver for flights to United Kingdom_28 July’21
26th July 2021:
Waiver No.13 regarding Entry Restrictions to UAE till 31July2021 (Circular 79)
30th June 2021:
ONE FREE CHANGE ON DOMESTIC TICKETS- AMENDMENT with extension till 31 JULY 2021(CIR 74)
1st July 2021:
Waiver No.13 regarding Entry Restrictions to UAE till 21July2021 (Circular 73)
Further to our Circular No. BO/SL/MISC/1006/PK/71 dated 10JUN2021, in view of the decision of UAE government to further extend the entry restrictions into UAE till 21 July 2021, it has been decided to extend the waiver till 21 July 2021, with all Terms and Conditions remaining the same (As per our Circular No. BO/SL/MISC/0405/PK/59 dated 04 MAY2021), except the waiver will not apply to passengers holding OW ticket on UAE-IN sector.
Alliance Air Circulars for Travel Partners
Out of Sequence usage of Flight Coupons*G9 & 3L* Only
LATAM Airpass 2022-2023
LATAM AIRLINES - INDIVIDUAL RESERVATION
Dear Trade Partner,
Greetings !
04/03/2022
INDIVIDUAL RESERVATION - Types of Passengers
Description:
Please keep in mind that there are mandatory data in the creation of a reservation, and it is of utmost importance that the data be entered, since it can directly and NEGATIVELY impact the customer experience, as well as highlight an operational error.
Considerations:
Reservation Elements - First and Last Name Considerations
The full name (first and last name as it appears on the travel document) must be entered and passenger types (ADT, CHD and INF) must be defined by their actual age at the time of the travel.
In case of minor passengers, passenger’s type must be specified:
CHD (02 years to 12 years minus 1 day).
INF (0 years to 2 years minus one day).
For underage passengers, it is mandatory to insert the passenger type when making the reservation, since the lack of this element may cause errors in the pricing (undue charge as an adult) and boarding problems.
To review all mandatory items of a reservation, please refer to Individual Reservation, available in the LATAM Trade sales section.
LATAM AIRLINES - PASSENGER PROTECTION
February 10th , 2022
Dear Trade Partner,
Greeting from LATAM Airlines !
PASSENGER PROTECTION - Reservation management
Description: We remind all travel agents that in case of flight changes or cancellations, in which a passenger's travel schedule is INVOLUNTARY affected, you may apply the Passenger Protection Policy.
Considerations: To access this policy must occur:
Flight cancellations.
Non-compliance with itinerary according to departure of a flight operations. Only applicable for:
Flights departing 16 minutes earlier or more.
Flights delayed by 31 minutes or more.
Non-compliance with final destination or stopovers.
Involuntarily missed connections.
Involuntary changes caused by other airlines.
Cabin downgrades due to equipment change
The criteria used by LATAM for protections involves seeking flight alternatives closer to the original departure.
LATAM provides the passenger with a travel option and, when he/she does not agree with the alternative offered, he/she may choose ONE of the following options only once:
DATE/FLY CHANGE OR RITINERATION (no penalty).
CHANGE OF ORIGIN/DESTINATION (no penalty and paying applicable fare differences according to availability at the time of change).
RETURN (no penalty, applies to all unused ticket coupons and unused ancillaries always and when requested at the same time as the airline ticket refund).
Waiver application:
Protection in another airline, without penalty and charging a fare difference in the same cabin, will only be allowed when the fare issued is applicable with the protection airline (according to the Flight Application). If the original class is not available, remember to contact your Executive Services Agent (in Brazil, contact the information cell) to request protection waiver.
Review all the details about flight cancellations in Sales | Passenger Protection.
To review Covid-19 flexibilities go to CONTINGENCY - Travel Solutions for Passengers with Affected Flights.
Below some important information relating to boarding restrictions on Alitalia flights and entry in different countries due to measures related to the Coronavirus epidemy (COVID-19)
PASSENGERS WITH MOBILITY RESTRICTIONS OR AFFECTED BY SUPERVENING IMPOSSIBILITY TO USE THE AIR TRANSPORT SERVICE DUE TO EPIDEMIOLOGICAL EMERGENCY.
New
Passengers belonging to the categories identified by paragraph 1 of art. 28 of Law Decree n. 9 of March 2nd 2020 and art. 1 of the Italian Prime Minister's Decree of March 8th 2020 , as amended by the Italian Prime Minister’s Decree of March 9th 2020 which imposed restrictions on the movement throughout Italy of natural persons identified by the decrees themselves, as described below:
holding Alitalia tickets:
from / to
- all destinations served by Alitalia;
- foreign countries listed below;
purchased within April 3rd 2020;
with a travel dates until May 31st 2020;
Who are obliged to modify or renounce to journey, can ask for:
1. CHANGE OF RESERVATION WITH NO PENALTY performed by Travel Agents, for tickets previously issued or by Contact Centre Alitalia for tickets issued in Alitalia direct sales channel, changing booking date with new travel dates not later than December 31st 2020
In case of original flight reservations on:
AZ Operating
rebooking without penalty, in the same booking class as original booking or in the first available class, same cabin.
AZ Marketing
rebooking without penalty, exclusively in the same booking class as original booking, same cabin.
Rebooking will be performed by Travel Agents, for tickets previously issued by Travel Agents or by Contact Centre Alitalia and must be made not later than May 31st 2020.
For all other conditions, fare rules of purchased ticket will be applied.
Electronic tickets must be revalidated and/or reissued without penalty by Travel Agencies and/or Contact Centers, inserting in the "endorsement / restriction" box the indication: SKCHG COVID-19 RED
2. VOUCHER (TCV) for an amount equal to the value of the ticket purchased or its residual value, valid for the purchase of other tickets to any destination operated by Alitalia, which can be used to travel within one year from voucher (TCV) date of issue.
The request to issue the voucher (TCV) can be finalized by Alitalia Contact Center within May 31st 2020.
3. AWARD TICKETS: change of reservation or miles credit back and taxes refund, in case of renouncing to award tickets, through Alitalia Contact Center.
Rebooking and revalidation of the award ticket will have to be performed within May 31st2020.
26th November,2021
New COVID regulations for flights to/from/via Germany
Proof of vaccination, immunity or testing required on all flights to/from/via Germany
As of 24 November 2021, new protective measures have been in place in Germany for public transport, including air travel.
All passengers must present proof of vaccination or immunity or a negative Covid-19 test at the time of departure. Certificates are accepted in English, French, German, Italian or Spanish.
On flights to Germany and for passengers transiting in Germany to an international destination, these rules apply to passengers 12 years and older
On flights from Germany or within Germany (including Lufthansa Express train or bus connections with a LH flight number) and for transit passengers with an onward connection within Germany, these rules apply to passengers 6 years and older.
Proof of vaccination: Travelers are considered vaccinated if they have completed their vaccination series more than 14 days ago with a vaccine approved in the EU. These are currently the vaccines from BioNTech/Pfizer, Moderna, AstraZeneca and Johnson & Johnson. Both a digital and a printed proof of vaccination are accepted.
Proof of immunity: A proof of recovery (digital or printed) must be a PCR, LAMP, or TMA test proof that is at least 28 days and at most six months old.
Test certificates: Antigen, PCR, LAMP and TMA tests performed at certified testing sites are valid. Self-administered tests are not valid. These approved tests may be performed at the earliest 72 hours (PCR, RT-LAMP or TMA) or 48 hours (antigen) prior to the scheduled arrival time in Germany (time of swab). In case of departure in Germany, the test may be performed at the earliest 48 hours (PCR, RT-LAMP or TMA) or 24 hours (antigen) before the scheduled departure time.
No changes to entry (or, if applicable, quarantine) requirements
If entering Germany following a stay in a high-risk area, travelers will, as a rule, need to self-isolate for ten days; if they spent time in an area of variants of concern prior to entry, the self-isolation period will be 14 days. Proof of vaccination or of recovery from COVID-19 can replace a negative test certificate and exempt from quarantine on entry.
To entry requirements
Passengers whose contact details (SSR CTC element) are stored in the PNR will be informed of the updated requirements by SMS (text message) or e-mail as part of the flight-related communication.
Please enter customer contact information in the PNR whenever you make a booking by using the standardized "SSR CTC" format.
How to enter contact details correctly
By doing so, we can help keep passengers well informed and make their travel experience as smooth as possible.
Thank you for your support.
Yours sincerely,
Yours eXperts team India
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swiss.com
30th July 2021
Flexible travel planning with re-bookable fares_30 July'21
AirAsia India! Change in Reschedule Penalty
Dear Travel Partner,
We have cancelled some of our flights due to the regulatory restrictions. We assure you that our teams are dedicated to minimise the inconvenience caused to our guests.
You may choose one of the following service recovery options for the flights cancelled from 1st Jun'20 onward in order to help us help you at the earliest.
1. Unlimited flight change: Change to any new travel date before 31 October 2020 on the same route without any additional cost subject to seat availability. Changes can be done through AVA Chat bot available on our website www.airasia.com and in agency login.
To claim Move Flight: Select “Covid-19” => “I want to change/cancel my flight” => “Move Flight”
2. Full Credit Account (Credit Shell) which will be valid for 730 days.
To claim for Credit Account (Credit Shell) in Big Member: Kindly sign up as a Big Member on airasia.com using the same email id as used during the booking & then fill this form https://air.asia/RPFg4 to request for a Credit Account.
3. Full Refund in Agency Account.
To claim for Credit Account in Agency Login: Kindly submit the case in AVA chat bot. Select “Refund/Check Case Status > Cancelled domestic flight in India (I5) > Credit Account”
In case, you have any query you may reach us at our Travel Support Desk number 080-5446746746
Below is applicable only on International Flights
UAE to India Travel Update
TA Cancellation Policy due to Omicron Virus
Dear Trade Partner,
Keeping in mind the current scenario with regards to the Omicron Corona virus surge, we do understand that your customers are concerned about travelling at this time. With the prime aim to ease this anxiety and provide a hassle free experience, given below are the details of our cancellation policy for FIT bookings:
FIT Bookings
· Agents can cancel the booking at their own end after paying the applicable cancellation fee as per the normal process.
· Passenger to be explicitly advised that the amount charged towards the cancellation fee to be used against his/her future travel of any date.
· Fresh booking for the same passenger to be made before 31st Mar 2022 . Travel can be of any time / date / sector.
· Travel agent to issue the fresh ticket for the same passenger and send the booking to IndiGo along with the cancelled PNR number to agency.support@goindigo.in with a copy marked to their IndiGo Account Manager
· Fresh ticket to be issued in Saver Fare only by the agent. Corporate, Flexi and SME fares not eligible.
· IndiGo to match the name/s of the current booking with the earlier cancelled booking.
· If the name/s match and the fresh booking is in Saver Fare, IndiGo to refund the cancellation charges to the agent for the earlier PNR within 48 hours of sending the intimation to Agency Support
· The above policy is applicable for FIT tickets issued before 13th Jan 2022 and cancelled 12th Jan 22 onwards.
Cancellation:
Cancellation with the airline for Travel Till 3 May 2020
The airline will provide full refund in the form of a credit shell which can be utilised to make another booking for same passenger, same sector to travel till 30th Sept 2020. To get credit shell benefit please connect with airline call centre, Airport counter or visit https://www.goindigo.in/edit-booking.html
Cancellation with us for Travel period 3 May'20 - 30 Apr'20
Passegners will be charged a cancellation penalty by Airline/Travel agent and will provide credit note, which the passenger can utilise to make another booking for same passenger, same sector till 30th Sept 2020. Travel dates are open. To get credit note benefit please connect with the airline or visit https://www.akbartravels.com/b2cplus/myaccount/mybookings
Cancellation for travel after 3 may 2020
The airline penalty will be applicable which will be non-refundable/Adjustable.
Reschedule:
For Travel Till 30 Sept 2020
"You can reschedule your booking for any date of your choice with NO change fee, however fare difference if any will be borne by the customer.
To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
As a measure of precaution against COVID-19, our call centre is operating with limited resources. For any queries, visit us on www.goindigo.in, message us on Facebook or tweet us at @IndiGo6E with your PNR details.
Our COVID-19 waiver policy ends on 31 May 2022
Dear Trade Partner,
As the travel market returns to business as usual, our COVID-19 waiver policy will no longer apply for bookings after 31 May 2022.
This is a planned change which we communicated earlier in the year. Here’s a reminder of some important housekeeping to be aware of as we approach the 31 May deadline.
Travel dates:
For all tickets issued or reissued up to 31 May 2022 - all travel must be completed by 30 September 2022.
Refunds:
Refunds under the COVID-19 policy must be completed by 31 May 2022.
Normal fare rules under our standard waiver will apply for:
· Tickets issued before 31 May 2022 for travel after 30 September 2022.
· Tickets issued after 31 May 2022.
View the COVID-19 policy.
Please ensure you review any outstanding rebooking or refund requests and advise your customers of the options open to them before 31 May.
For more information and all policy details, visit etihadhub.com.
Kind regards,
Etihad Airways
Dear Trade Partner,
Make the most of long connections with Transit Connect.
If your connection time in Abu Dhabi is 10 – 24 hours, you can book complimentary accommodation.
Applies to Economy, Business and First guests on eligible routes* with Etihad Airways.
You must book at least five days before your arrival in Abu Dhabi.
All hotels are subject to availability. Terms and conditions apply.
Who’s eligible for Transit connect?
Guests must meet the following requirements to be eligible for Transit connect:
Must meet Abu Dhabi vaccination and testing requirements
Be eligible for a visa on arrival or have a pre-arranged visa
Be connecting to and from an Etihad operated flight
*Are not travelling to or from GCC, the Middle East and select destinations in Africa
Have a connection time of 10-24 hours
Aged 21 or above
Ticket must meet the minimum fare of USD 500 one way and USD 750 return
How to book:
The steps to book Transit connect depend on whether you’re booking for an individual or a group of nine or more people:
For individual bookings, submit your request at least 5 days before the flight departure date on etihad.com
For group bookings, submit your request to transitconnectgroups@etihad.ae at least 12 days before the flight departure date
For more information visit etihadhub.com.
Kind regards,
Etihad Airways
Dear Trade Partner,
Saudi Arabia has removed all testing and quarantine restrictions.
Guests are no longer required to hold a vaccination certificate against COVID-19 to travel to Saudi Arabia.
Guests must download the Tawakkalna app before they travel and register their details within 8 hours of arrival.
For full details visit etihad.com/destinationguide.
Kind regards,
Etihad Airways
Dear Trade Partner,
We’re making changes to our COVID-19 waiver policy effective from 10 March 2022. Key changes are summarised below.
Travel dates:
For all tickets issued or reissued before 31 May 2022 - all travel must be completed by 30 September 2022.
Where there is a fare difference:
For voluntary changes: rebooking free of charge if within the same RBD; otherwise the difference in fare to be collected.
View the latest COVID-19 policy.
For more information and all policy details, visit etihadhub.com.
Kind regards,
Etihad Airways
Dear Trade Partner,
Saudi Arabia has removed all testing and quarantine restrictions.
Guests can travel to Saudi Arabia if they are a national of Saudi Arabia or they have been fully vaccinated against COVID-19 with an approved vaccine.
The following are exempt from the vaccination requirement:
• Nationals of Saudi Arabia
• First degree family member of Saudi nationals
• Domestic workers of Saudi nationals, must be accompanied with their sponsor
• Anyone under 18
For full details visit etihad.com/destinationguide.
Kind regards,
Etihad Airways
No tests needed to fly to Abu Dhabi
Trade News – change in Etihad Coach location in Dubai
VSBulletin - COVID-19 Flexibility for customers – 17 Feb 2022
We continue to monitor the Covid-19 situation very carefully, including the latest guidance from the World Health Organization (WHO) and the Foreign and Commonwealth Office (FCO), as well as any new entry or quarantine restrictions implemented by the countries we fly to.
Our flexible booking policy gives customers the freedom to book with confidence, knowing they can make changes if they need to. We have updated our policy for flights booked after 16 February 2022 for travel before 31 August 2022, which will allow our mutual customers to change travel dates up to 31 December 2023.
Key changes versus Flexibility Policy issued on 30 Dec 2021
Updated policy to cover travel up to 31 Aug 2022 for bookings from 16 Feb 2022 until further notice.
Clarified policy on rebooking options for flight cancellations
COVID-19 Fully vaccinated International certificate
Our student offer just got more rewarding
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Travel alert for India – UK flights
UK Government announcement regarding testing on arrival and hotel quarantine
The UK Government has confirmed new mandatory testing requirements for all international arrivals to England from 15 February 2021. Customers arriving in England will be required to have two PCR tests, on day 2 and day 8 of their 10-day home quarantine.
The testing on arrival requirement is in addition to the existing mandatory requirement for all international arrivals to provide a negative Covid-19 test result before departure for England, taken up to 3 days before departure.
It is vital that all arriving customers comply with the new pre-departure and post-arrival testing requirements and complete the online Passenger Locator Form https://virg.in/D9h before arriving at the departure airport. Please note, these UK Government public health measures will be enforced using financial penalties.
How to quarantine when you arrive in England
https://www.gov.uk/guidance/how-to-quarantine-when-you-arrive-in-england
The above link focuses on home quarantine requirements and details of the travel test package which everyone must book, costing £210.
Test booking portal: https://quarantinehotelbookings.ctmportal.co.uk/. The booking of tests to be taken in UK is mandatory before customer’s departure. The test booking portal is administered by the government, and if it isn’t working we recommend our customers to continue to check throughout the day.
We will continue to review any UK Government guidance and update our agent partners and customers accordingly. Please continue to check our website and https://www.gov.uk/, including the Entering the UK section. For more information you may wish to refer to the health secretary’s statement on 9 February.
Our Flexibility Policy Updated
We have introduced additional flexibility to our rebooking policy by extending its rebooking horizon all the way until 30 April 2023, for all booking periods. This is an update to the policy issued on 8 February 2021.
The improvement will support both customers making future bookings and those with disrupted flights, including those already in possession of an open ticket.
The cost of fare difference for all customers will also be waived if the new travel date takes place on or before 31 May 2021 – a two-month extension on the previous policy.
We continue to monitor the Covid-19 situation very carefully, including the latest guidance from the World Health Organization (WHO) and the Foreign Commonwealth & Development Office (FCDO), as well as any new entry or quarantine restrictions implemented by the countries we fly to.
Policies are in place for:
For full details of our policy click here
COVID-19 Travel Waiver Policy **Update 070422
COVID-19 UAE Travel Protocol Update
Emirates : COVID-19 Travel Waiver Policy **Update 170122
COVID-19 Travel Waiver Policy **Update 12-10-21
Emirates COVID-19 Travel Waiver Policy* Update 121021
Dear Trade Partner,
Emirates flexible re-booking policy provides customers more opportunities to use their unused tickets or to book tickets for future plans. This re-booking policy continues to covers your client’s travel up to 31st May 2022.
Effective for tickets issued on or after the 12th October 2021, there are a few amendments to our COVID19 travel waiver policy as below.
Re-booking to be in the same RBD as ticketed.
Re-booking to the same origin/ destination as ticketed, instead of same region.
No-show penalty to be applied as per fare rules.
Fare difference applies if there is change in travel season.
Customers are reminded that travel restrictions remain in place, and travellers will only be accepted on these flights if they comply with the eligibility and entry criteria requirements. Travel and entry requirements change frequently, and for these reasons we ask you to check via Partners Portal or Emirates.com for the latest requirements.
All information about where Emirates are flying now, the full re-booking policy and the travel requirements for each country, are available on the Emirates Partners portal.
If you have not registered on our dedicated Trade Partners Portal, please click here to complete the easy 2 step process to start enjoying the benefits of receiving information first hand, bespoke for our partners.
We thank you for your continued partnership and if you have any queries or require further information please contact your local Emirates Sales Team.
Kindly disseminate this information to all concerned.
This Supersedes all our previous circulars.
31st August 2021
Travel Guidelines from India to UAE*Update 31Aug21
11th August 2021
Emirates COVID-19 Travel Waiver Policy* Update 110821
29th July 2021
Emirates passenger flight suspension from India to UAE_ 29 July’21
26.07.21 Update
Emirates passenger flight suspension from India to UAE* Update 260721*
19.07.21 Update
Emirates passenger flight suspension from India to UAE* Update 190721*
Transit through Hong Kong without RTPCR
Dear Cathay Agents user,
Further to our communication dated 25Feb’20 – below updated guidelines on Rebooking /Rerouting/ Refund for all COVID-19 related cancelled CX/KA flights issued on CX/KA document.
Re-booking/ Rerouting
Rebooking/ Rerouting fees waived provided original ticketed flight status shows as UN (SSR remark will reflect on the booking of the cancelled flight or kindly check itinerary history) .
Mandatory endorsement remarks to be updated ‘Invol Reissue due Flt No. __ / dt __ xxld’
For tickets issued before 23Mar’20
For tickets issued between 09Mar'20 and 31Jul'20
Please click here for more information on Rebooking / Reroute T&C.
If ticket control is with the airline, kindly rebook new dates & contact our Customer care team (Reservations) for revalidation.
Full Refund
Refund fee waived provided original ticketed flight status shows as UN (SSR remark will reflect on the booking of the cancelled flight or kindly check itinerary history)
Ticket to be refunded on GDS with mandatory Refund remark Full Refund due CX/KA Flt No.__/ dt __xxld.
Part refund
Refund fee waived provided original ticketed flight status shows as UN (SSR remark will reflect on the booking of the cancelled flight or kindly check itinerary history)
Unused NUC*ROE + taxes to be refunded on GDS with mandatory Refund remark Partial Refund due CX/KA Flt No.__/ dt__xxld
Agent to calculate NUC + unused taxes
Example:
BOM HKG V 20FEB FLOWN
HKG YVR V 20FEB FLOWN
YTO HKG N 14JUL UNUSED
HKG BOM N 14JUL UNUSED
BOM CX X/HKG CX YVR498.18/-YTO CX X/HKG CX BOM320.33NUC818.51END ROE 71.760980
Refundable fare=Unused NUC 320.33*ROE 71.760980=INR22987
Cathay Credits
Alternatively, if pax wish to keep the entire unused ticket open and they don’t know when they’ll be able to fly, they can easily swap the ticket for Cathay Credits instead of refunding the ticket. Cathay Credits can be used to book a new trip when it best suits pax and it equals to the value of the original tickets booked.
Please click here for more information on Cathay Credits.
*For further clarification, kindly contact our Customer Care team (reservations) on the toll free number: 000-800-440-5009 (to be dialed from an ISD facility mobile/Landline).
Update on Ukraine
DEAR TRADE PARTNERS,
SUBJECT: PASSENGER ADDITIONAL RIGHTS FOR TICKETS ISSUED ON/BEFORE MARCH 20, 2020_NEW TRAVEL DATE REVISED. PLEASE MENTION IN ENDORSEMENT (ISTCOTK 301456 APR20)
WITH THIS UPDATE ONLY NEW TRAVEL DATE IS EXTENDED AND NO REVISION IS APPLIED FOR OTHER RIGHTS.
THIS UPDATE OVERRIDES ALL PREVIOUS COVID-19 RELATED UPDATES. ADDITIONAL RIGHTS WILL BE GIVEN ACCORDING TO RULES BELOW FOR THE NON-CANCELLED INTERNATIONAL FLIGHTS PASSENGERS.
APPLICATION DEFINED IN THIS UPDATE INCLUDES EXTRAORDINARY CASES WHICH ARE NOT COVERED WITHIN FLIGHT AND SERVICE IRREGULARITIES PROCEDURE (PR.10.67.006). THE RULES GIVEN IN THIS UPDATE ALSO INCLUDE FLIGHTS WHICH ARE OPERATED ON TIME AND/OR DELAYED WITHIN LIMITS DEFINED IN RELATED PROCEDURE IN CASE THAT PASSENGERS REQUEST CHANGES. THE IRREGULARITIES DEFINED IN FLIGHT AND SERVICE IRREGULARITIES PROCEDURE (PR.10.67.006) WILL BE USED FOR ALL OTHER EXTRAORDINARY CASES WITH THE RULES MENTIONED IN THIS PROCEDURE.
FOR ALL INDIVIDUAL AND GROUP TICKETS PURCHASED ON/BEFORE MARCH 20, 2020, ORIGINAL BOOKING ON FLIGHTS UP TO DECEMBER 31, 2020 (INCLUDING ANADOLUJET INTERNATIONAL FLIGHTS EXCLUDING DOMESTIC FLIGHTS WITHIN TURKEY AND TO/FROM ERCAN AIRPORT) REBOOKING/REROUTING OR OPEN-ENDED TICKETS REQUESTS WILL BE APPLIED WITHOUT CONSIDERING FARE RULES ACCORDING TO THE FOLLOWING CONDITIONS;
1) REBOOKING / REROUTING REQUESTS:
REBOOKING AND REROUTING WILL BE MADE WITHOUT ANY CHARGE FOR DIFFERENT BOOKING CLASSES ONLY IF THE NEW DESTINATION IS IN THE SAME IATA REGION AND IN THE SAME CABIN PROVIDING THAT TRAVEL IS COMPLETED UP TO DEC 31, 2021 (INCLUDED) FOR TK AND AJ OPERATING FLIGHTS.
IF CHANGES AFFECT PASSENGERS TRAVEL PLANS, REBOOKING AND REROUTING WILL BE MADE FREE OF CHARGE WITH THE ORIGINAL CLASS (UP TO EFFECTED DURATION) IF THERE IS AVAILABILITY IN THE SAME CABIN WITHOUT CONSIDERING AVAILABILITY OF ORIGINAL CLASS.
FOR TK STOCK(235) TICKETS INCLUDING INTERLINE FLIGHTS (CODESHARE OR SPA), REROUTING AND REBOOKING WILL BE MADE WITHOUT ANY CHARGE IN CASE OF SAME BOOKING CLASS IS AVAILABLE.
IF THE SAME BOOKING CLASS IN THE SAME CABIN IS NOT AVAILABLE, FARE DIFFERENCES AND OTHER CHARGES WILL BE CHARGED WITHOUT APPLYING REBOOKING/REROUTING PENALTIES.
HOWEVER; IF INTERLINE FLIGHTS CHANGE TO TK OR AJ OPERATING FLIGHTS, CHANGE WILL BE APPLIED ACCORDING TO THE UPDATE.
CONDITIONS FOR FREE CHANGE:
FREE CHANGE CAN BE APPLIED ONLY IF FLIGHTS IN RESERVATIONS ARE CANCELLED BEFORE THE FIRST FLIGHT DEPARTURE TIME.
NEW DEPARTURE DATES CAN BE DECIDED LATER UP TO DEC 31, 2021 (INCLUDED).
TICKETS WHICH ARE CANCELLED ACCORDING TO THE THIS RULE,PASSENGERS WILL NOT BE ACCEPTED AS NO-SHOW EVEN THOUGH REBOOKING/REROUTING IS MADE AFTER THE ORIGINAL TICKET FLIGHT DATE.
IF RESERVATIONS ARE NOT CANCELLED BEFORE SCHEDULED DEPARTURE TIME OF FLIGHT, RESERVATIONS WILL BE ACCEPTED AS NO-SHOW AND THE CHANGE REQUESTS WILL BE MADE ACCORDING TO THE ORIGINAL TICKET RULES.
EXCEPTION:
IN ORDER NOT TO RESTRICT PASSENGER RIGHTS GIVEN BY PREVIOUS TELEX, PASSENGERS WHO HAVE A RESERVATION WHICH ARE TICKETED ON/BEFORE MAR 20, 2020 (INCLUDED) AND TRAVEL DATE IS UP TO MAY 31,2020 (INCLUDED) CAN CHANGE THEIR RESERVATION EVEN AFTER FIRST DEPARTURE DATE. CANCELLATION IS NOT NECESSARY BEFORE THE FIRST DEPARTURE DATE ONLY FOR THESE PASSENGERS. THIS CHANGE CAN BE APPLIED JUST ONCE AND THEY WILL NOT BE ACCEPTED AS NO-SHOW.
2) OPEN-ENDED TICKET PROCEDURES
PASSENGERS WILL HAVE AN OPEN-ENDED TICKET ONLY IF FLIGHTS IN RESERVATIONS ARE CANCELLED BEFORE THE FIRST DEPARTURE TIME OF ORIGINAL TICKET. NEW DEPARTURE DATES CAN BE DECIDED UP TO DEC 31, 2021 (INCLUDED). PROVIDED THAT NEW TRAVEL MUST BE COMPLETED BEFORE DEC 31, 2021 (INCLUDED).
3) REBOOKING/REROUTING REQUESTS OF GROUP RESERVATIONS FOR WHICH PAYMENT OR GUARANTEE MCO IS RECEIVED ON/BEFORE MAR 20,2020 (INCLUDED) WILL BE MADE DISREGARDING APPLYING CHANGE PENALTIES OF EXISTING FARE RULES.
4) REFUND REQUESTS
REFUND AND CANCELLATION REQUESTS WILL BE MADE ACCORDING TO ORIGINAL FARE RULES. THERE WILL BE NO GIVEN REFUND RIGHTS WITHIN THE SCOPE OF THIS UPDATE.
REFUND RIGHTS GIVEN BY PREVIOUS COVID-19 RELATED UPDATES, WHICH IS ABOUT NOT CANCELLED INTERNATIONAL FLIGHTS, WILL NOT BE APPLIED NO MORE.
5) ISSUE DATE FOR NEW TRAVEL
THERE IS NO RESTRICTION ON ISSUE DATE. NEW TRAVEL DATES CAN BE DECIDED UP TO NEW DEPARTURE DATE OF TRAVEL.
6) EXTENSION OF VALIDITY
VALIDITY OF TICKET CAN BE EXTENDED UNTIL FEB DEC 31, 2021 (INCLUDED)WITHOUT ANY FARE DIFFERENCE OR PENALTY.
7) TICKET CHANGES REQUESTS CAN BE MADE BY TURKISH AIRLINES SALES OFFICE, SALES AGENTS WHERE THE TICKETS ARE PURCHASED, TURKISH AIRLINES ONLINE CHANNELS AND CALL CENTER.
8) OPEN-ENDED PROCEDURES CAN BE MADE BY TURKISH AIRLINES SALES OFFICE, SALES AGENTS WHERE THE TICKETS ARE PURCHASED AND CALL CENTER.
APPLICATION CONDITIONS:
VALID FOR TICKETS PURCHASED ON AND BEFORE 20TH OF MARCH 2020.
VALID ON FLIGHTS IF THE ORIGINAL DEPARTURE DATE IS UNTIL THE DECEMBER 31, 2020.
NEW JOURNEY SHOULD BE COMPLETED UP TO DEC 31, 2021 (INCLUDED)
VALID FOR TURKISH AIRLINES AND ANADOLUJET OPERATING INTERNATIONAL FLIGHTS (EXCLUDING
DOMESTIC FLIGHTS WITHIN TURKEY AND TO/FROM ERCAN AIRPORT).
THIS APPLICATION IS VALID FOR REBOOKING AND REROUTING REQUESTS OF GROUP RESERVATIONS UNDER THE CONDITIONS OF GENERAL GROUP RULES.
REBOOKING AND REROUTING REQUESTS WILL BE APPLIED WITHOUT ANY CHARGE (YR, TAXES AND FARE DIFFERENCES ETC.) ONLY FOR ONCE.
THIS UPDATE WILL BE ALSO VALID FOR NON-CHANGABLE PROMOTIONAL TICKETS.
CHANGE REQUEST WILL BE APPLIED FOR MILES AND SMILES TICKETS (EXCLUDING DOMESTIC TICKETS WITHIN TURKEY AND TO/FROM ECN AIRPORT).
THE CHANGES MENTIONED ABOVE WILL BE LIMITED TO ONLY ONCE AND OTHER ADDITIONAL CHANGES WILL BE HANDLED WITH EXISTING PENALTIES AND FARE DIFFERENCES WITHIN THE FARE RULES.
ALL CHANGES CAN BE MADE BY TK OFFICES AND ISSUING AGENTS.
KINDLY DISSEMINATE THE ABOVE INFORMATION TO ALL CONCERNED. YOU MAY GET IN TOUCH WITH US FOR FURTHER INFORMATION OR CLARIFICATION.
Toll Free number 000 800 050 1565 for India only.
Oman Air: Travel Advisory on Covid-19
COVID-19 rebooking policy for tickets issued on/after 16th Aug 2021
All Covid-19 Travel Restrictions lifted in Oman.
Travel Advisory for MED & JED
30th November,2021
TN 053-11-21 Rebooking Guidelines due to Covid Protocol Requirements
Kenya Quarantine exempted states : https://www.kcaa.or.ke/quarantine-exempted-states
Visa, Health and Country requirements: https://www.kenya-airways.com/prepare-for-travel/visa-health-and-travel-requirements/en/
Kenya Mandatory online Travelers Health Surveillance Form to be filled and submitted prior: https://bit.ly/covid19moh
Further to our attached Tariff Notice dated 13 Jun’20, please see a more detailed explanation on the subject tariff. This is not to be circulated with your sub agents & corporates.
· Refunds will only be possible via EMDS that can be utilized within 12 months of issuance for domestic travel and 24 months for international travel
· Cash refunds will be permitted only after expiry of EMDS & Tickets applying the original terms & conditions
· Customers who do not wish to take advantage of any of the rebooking options above may still submit tickets/EMDs for refund. Refunds will be processed according to the fare conditions or, in the case of cancelled flights, on an involuntary basis. However due to the current situation, we ask for understanding as there will be delays in processing refund requests.
Please note : -
• This added option is NOT a blanket OK that KQ will process refunds at NIL Penalty
To clarify please note : - We will differentiate cancelled flights as follows : -
1. Flights cancelled by Kenya Airways even where there was no government mandate
· E.g. Cancellation of KQ 210 / 211 on BOM/NBO/BOM between 17th to 22nd Mar 2020
o Which was a capacity adjustment on the BOM route due COVID impact
· OR flights that may have been cancelled by KQ for technical reasons
· For guests who held tickets with confirmed bookings on such flights we will treat the impact on guests as involuntary and hence offer a full refund
2. Flights cancelled by Kenya Airways due to government mandate
· E.g. Flights on BOM (all India International) route cancelled from 22nd Mar 2020 till 30th Jun 2020 (as of today 13th Jun 2020)
· Note mandates from other governments will also be looked at incase travel is to destinations beyond NBO
· If Guest insists for refund in spite of the Flexibility in bookings + EMD of full value for future travel on KQ
· Then refund will be considered less the Refund penalty as per the ticket conditions of the ticket held by guest
· As such flight cancellations are NOT in the control of airlines
Exception : -
· If Guests have been issued a fresh ticket on / after 22nd Mar 2020 for travel between 23rd Mar 2020 to 30th Jun 2020 on the India route
· Full refund will be considered in line with DGCA Mandate to the airlines.
Trust the above details / explanation, will enable you to address your partners/guests requests.
Travel Advisory Number | 4
Date of Issue | 18 March 2020
Subject | COVID-19 SAA NETWORK (EXCLUDING ITALY)
South African Airways (SAA) advises all customers that due to the COVID-19, we will allow one
(1) free change on SAA operated flights subject to the conditions below:
Assistance will be provided to all ticketed passengers holding a South African Airway’s ticket (only) and planned new bookings via any SAA Call Centre, City Travel Office or Travel Agent with the following conditions.
A. Applicable to tickets issued on/before 15 March 2020 for travel between 15 March and 30 April 2020.
B. Applicable for new bookings for travel planned between 15 March and 30 April 2020.
Rebooking Conditions applicable:
Must rebook / reissue ticket by 30 April 2020.
Complete travel by 28 February 2021.
Rebook same booking class with no additional collection and change fees waived. Additional fare collection and taxes will apply to cases of seasonality change, but change fees will be waived.
If same booking class is not available, upgrade to lowest applicable booking class. Additional fare collection and taxes will apply, but change fees will be waived.
One (1) Free change and ticket reissue permitted only.
Tickets to be endorsed “COVID-19 SA FLT/DATE”.
Applicable to all fare types.
Change of cabin will not be permitted.
Change of routing will not be permitted.
This travel advisory waives the 72-hour rule.
This advisory is applicable to South African Airways flights only and does not apply to Mango, SA Express and Airlink, issued on SA (083) ticket stock and not on separate tickets of other airlines. This TA will apply when Mango, SA Express and Airlink forms part of the itinerary issued on SA (083) ticket stock.
No refunds are permitted as part of this advisory.
Other refunds are permitted according to the applicable fare rule.
Previous No-show passengers are not eligible for this waiver.
SAA reserves the right to withdraw or revise the conditions without prior notice.
Contact details
South African Airways Call Centre and City Office Contact details
South Africa
Johannesburg Call Centre | 27 (0) 11 978 1111 or 0860 606 606
Or visit https://www.flysaa.com/help/customer-support/contact-us
Facebook: www.facebook.com/flysaa
Twitter: Twitter.com./flysaa
Twitter (customer service): @flysaa_care
South African Airways regrets any inconvenience to our customers as a result of the COVID-19
and we encourage all customers to visit our website www.flysaa.com for further updates.
Qantas Product and Fares Presentation
Dear Travel Partner,
Based on the high volume of waivers and special conditions that we are handling at the moment due to the COVID-19 impact, we are implementing the following measures:
In order to do so, we need you to load all refund requests that apply within the ticket fare rules through BSPlink, where we will be processing them.
Important
We appreciate your patience and support during this time.
Srilankan Airlines Additional Baggage Allowance from India to Australia
Exemption of Pre-Departure COVID-19 Test for Arrival into Sri Lanka
Mandatory COVID Insurance for Travel to Sri Lanka
Mandatory Health Declaration Form for Arrival in Sri Lanka
SriLankan Airlines - Revised Travel Guidelines and Quarantine Procedures
SriLankan Airlines : Travel Guidelines to Sri Lanka
SQIN Trade Circular - Advisory for passengers requiring Special handling
Expansion of Global Student Product to TR Cross-Sale itineraries
Extension of Flight Credits and Global Travel Waiver Policy (GWP)
Easing of Border Control Measures for Entry into Singapore
Ethiopia Travel Restriction Update e-health declaration form Monkey Pox
Ethiopian Best Booking Policies
Akbar ET B2B PORTAL Offer
Ethiopian Airlines 5 kgs online check-in incentive
ET Mandatory Procedures
Revised COVID Policy Latest Update on April 29, 2022
Dated: March 31, 2022
Dear Trade Partners,
Subject: Ethiopian Airlines India Ticketing Policy on travel with Two Separate one-way tickets.
It has been observed that some Agents/Trade Partners are issuing two separate tickets (a one-way ticket for the outbound journey on Ethiopian Airlines and another one-way ticket for the inbound journey on another airlines) for an entire return trip Itinerary.
The tickets for the inbound journey are then being refunded or voided even before passengers arrive at their destination. Due to the lack of return ticket, in cases of deportation, Ethiopian Airlines is incurring heavy fines and also the ticket cost for the carriage of the passenger back to India.
Hence going forward with effect from April 01, 2022, in case of a guest travelling on Ethiopian Airlines to ET African Online destinations, wherein by nature of their travel documents/visa they are required to have a return ticket, then it is permitted for passengers to travel on 2 separate OW tickets, i.e. A one-way ticket for the outbound journey on Ethiopian Airlines and another one-way ticket for the inbound journey on another airline, provided under procedure is adhered to.
The IATA ticketing agent forwards an indemnity letter (On IATA agents official letter head and duly signed by authorised signatory with IATA agents official company IATA stamp) using below draft, from their official email ID to Ethiopian Airlines office sales/reservation staff located in the territory of the IATA agent during office working hours, along with Ethiopian Airlines and other airlines ticket copies for further handling by Ethiopian Airlines Staff. The email can contain the agent’s requirement.
Incase of after ET office hours, the agents needs to call their respective territory Ethiopian office sales/reservation staff for above procedure compliance.
Kindly disseminate this information to all concerned staff internally in all your India branches to ensure awareness and mandatory compliance, to enable smooth handling of our mutual esteemed customers.
Ethiopian Airlines,
Sales Team -Mumbai.
DRAFT OF INDEMNITY LETTER
Dated:
To,
The Duty Manager ,
Ethiopian Airlines
Mumbai.
Sub : INDEMNITY LETTER FOR PASSENGER TRAVELLING TO_________
Dear Sir / Madam,
We have below passenger travelling to ___(Destination )__ on _(Date )__
Below is the travel Itinerary (If there are 2 Separate tickets, both Itineraries need to be pasted below)
(Both Airlines PNR ITINERARY TO BE PASTED REFLECTING NAME, TICKET NUMBERS & ET/Other Airlines PNR)
We hereby Indemnify Ethiopian Airlines and undertake full responsibility for payment and settlement of all charges & expenses arising due to the deportation of passenger. This includes, but not limited to Deportation Fees / Transit Cost if any / Associated Ticket charges / etc.)
Regards
(Staff Name and Signature, along with the ticketing IATA Agents stamp for Authorisation and to be printed on the ticketing IATA agents letter head )
JL ADM POLICY & JL BOOKING POLICY : - 26th Oct 21
28th July 2021
JAL_DEL_BLR change in frequency of SEP & OCT'21 flights
GDS Flight Changes-Scoot
Dear All,
IMPORTANT!!
Pls be guided by the below GDS Flight changes policy of SCOOT.
Click at the below link for details.
https://www.flyscoot.com/en/scoot-gds-blog/business-rules-and-policies/gds/post/scoot-gds-blog-site/2020/10/14/gds-flight-changes
GDS Flight Changes
Oct 14, 2020, 13:52 PM
Updated as of 15 Dec 2021
(Applicable to pure TR on 668 and 618 tickets)
Flight, date and time changes should be made through the GDS.
• Change in origin and destination is strictly not allowed. Only date change is allowed.
• Flight change with ticket reissuance is allowed up to 4 hours before departure date.
• For changes made to bookings on hold and not yet ticketed, no fees will be charged. Only bookings that have been confirmed and ticketed are subject to change fees and fare differences.
• For involuntary schedule change, kindly contact sales@flyscoot.com for rebooking enquiries
• If agent changes the flight due to involuntary change, ticket re-issuance is required. For more information on the involuntary change, please refer to GDS Involuntary Schedule Changes.
To change a flight:
• Agent must obtain written permission from the Sales team for any waiver of rebooking fees, before executing the change via GDS. Otherwise, any change is subjected to date change fees and fare difference where applicable.
1. Delete the old and add the new flight in the same transaction in order to be charged correctly.
2. After End Record, a confirmation response (‘HK’ status) should be received against the new flight.
3. Do not attempt to make multiple changes to the flight and end record every time a change was made. Every end record or end transaction from the agent will result in a fee charged. Scoot will collect the unpaid fees from the agent.
• If the flight has a negative status (UC/NO), check the response. Airline response should contain the reason. Generally, it’s because the class sold is unavailable, so kindly select a different class.
• Reissuance of ticket is required for any changes made to the current booking.
• Fare and tax differences apply. Agent must include any fare and tax differences on the new ticket.
• Fees will be charged and collected via OC tax code.
o For bookings ticketed on 618, use CAT 16 for re-issuance and manually input the OC tax code and fee amount during ticketing.
• If you encounter any issues with the booking changes, contact your GDS Helpdesk first before reaching out to sales@flyscoot.com.
For multiple party PNR:
• If one of the passengers wants to fly on a different flight/date, divide the passenger out first before performing date/flight changes.
• After dividing out passenger, indicate contact details of pax in child PNR.
For more information on fees, kindly refer here.
Other enquiries, please direct to
sales@flyscoot.com
Travel Quarantine-free from India to Singapore with Scoot
Date Change Flexibility on Scoot (TR)
Updated contact details
Carriage of Passengers Into and Out of Australia
Dear Trade Partners,
Please note that the carriage of passengers into and out of Australia is subject to eligibility criteria determined by the Australian government. Customers must meet all required criteria before booking a flight either to or from Australia. Please note that entry requirements and eligibility are dynamic and subject to changes by the Australian federal and state governments.
Scoot customers are advised to check against the full criteria on the Australian Government’s Department of Home Affairs website to confirm their eligibility before booking a flight either to or from Australia.
Travel for vaccinated Australians into Australia
Australian citizens and permanent residents who are:
fully vaccinated with an Australian Therapeutic Goods Administration (TGA) approved or recognised vaccine, or
under the age of 12, or
who cannot be vaccinated due to a medical condition,
may soon be eligible for reduced quarantine arrangements when returning to Australia. Please note that the criteria above are not exhaustive, and may be subject to changes.
States and Territories are responsible for determining, and managing, reduced quarantine measures for vaccinated Australians and permanent residents. Before traveling to Australia, customers must check with the State or Territory that they are returning to for their prevailing quarantine arrangements and confirm that they comply with the requirements.
As the process and certification of vaccination status for verification by the Australian Government may evolve, the booking of flight tickets to Australia prior to the Australian Government announcing these requirements is at the customer’s own risk. For the latest information pertaining to travel to Australia, please click here.
Travel bookings to Australia
Customers who believe they are eligible for reduced quarantine arrangements and can verify their vaccination status with the above credentials, may book the following Scoot flights:
Singapore to Sydney: TR12 (Flights from 1 November 2021)
Singapore to Melbourne: TR18 (Flights from 10 December 2021)
Singapore to Perth: TR8, TR16 (Flights from 1 February 2022)
Should Scoot be unable to accommodate customers on their booked flights in the event of a change to the eligibility criteria as set out by the Australian Government or State and Territory Governments, customers may request for a date change or a refund, subject to Scoot’s terms and conditions.
Travel for vaccinated Australians out of Australia
The Australian government has announced that Australian citizens or permanent residents aged 12 and over who have received two doses of a TGA approved or recognised vaccine will be able to travel internationally without needing an exemption once certain vaccination targets are met. Children under 12, and those who cannot be vaccinated for medical reasons will also be able to travel overseas without an exemption.
Customers planning to travel out of Australia must ensure that they comply with prevailing travel and border measures implemented by the countries of their destination. If eligible, there are no restrictions on which flights customers can book to depart Australia. Customers who are planning to return to Australia, must continue to check the State or Territory requirements for reduced quarantine arrangements for vaccinated Australians and permanent residents.
As travel restrictions and advisories may rapidly evolve, customers are solely responsible for complying with all laws and/or travel requirements of jurisdictions to be flown from, into or over.
This advisory is correct as of 20 October 2021.
For the latest updates on Carriage of Passengers into and out of Australia, please refer to Scoot’s advisory.
For the latest entry requirements from Australian government, please refer to Australian Government Department of Home Affairs.
Scoot will continue to monitor the situation, as well as evolving regulatory guidelines. Do visit our website for travel advisories, latest flight schedule and latest announcements.
Should you have any further questions, do contact your local Scoot office.
With Best Regards,
Scoot Sales Operation Team
Top Urgent GACA Circular Updated Procedures For Travel To/From The Kingdom
28th November,2021
Updated terms and conditions from Saudi Airlines
Last updated: 28 November 2021, Saudi Arabia Time.
THE DEFINITION OF (IMMUNE):
Saudi Citizens:
An individual whose status in TAWAKKALNA APP appears IMMUNE.
Residents:
An individual who has been fully vaccinated in the Kingdom. Or;
An individual who has been fully vaccinated by one of the vaccines approved by WHO but not approved in the Kingdom AND received a booster dose from one of the vaccines approved in the Kingdom. Provided that the doses received outside the Kingdom are registered via the Ministry of Health Platform through https://eservices.moh.gov.sa/CoronaVaccineRegistration
Recovery from COVID-19 will not be regarded as a justification for exempting recovered individuals from institutional quarantine.
Non Saudi Citizens/ Non Residents:
An individual who exceeds the age of (12) years and has been fully vaccinated by one of the vaccines approved in the Kingdom. Or;
An individual who is immune by being fully vaccinated by one of the vaccines approved by WHO but not approved in the Kingdom AND received a booster dose from one of the vaccines approved in the Kingdom.
All vaccinated Guests have to submit proof of their vaccination in accordance with MOH requirements via (Quddum) platform.
Recovery from COVID-19 will not be regarded as a justification for exempting recovered individuals from institutional quarantine.
DOMESTIC FLIGHTS:
All Guests must be vaccinated with two doses of (COVID-19) vaccine before boarding aircraft.
The categories exempted from taking doses of COVID-19 vaccine, according to what appears in “TAWAKKALNA” application, are excluded from these instructions, with the need to adhere to all precautionary preventive measures and approved protocols.
INTERNATIONAL FLIGHTS FROM / TO SAUDI ARABIA:
If you are flying from / to The Kingdom of Saudi Arabia, you are kindly requested by health authorities in Saudi Arabia to follow health guidance below to keep you protected when you travel with SAUDIA.
Testing and Vaccination requirements:
All arriving guests including the members of diplomatic missions accredited in the Kingdom of Saudi Arabia and their families (except Saudi citizens and children below 8 years of age) must provide negative PCR test certificate issued from a verified laboratory does not exceed (72) hours from the time the test is undertaken until departing to the kingdom, and guests who did not provide the certificate will be denied from boarding the airplane.
All guests must obtain and show a prof of vaccination (vaccine certificates for COVID 19) with one of the flowing vaccines:
2 doses of : Pfizer BioNTech or Comirnaty
2 doses of : Oxford AstraZeneca or Covishield or SK Bioscience or Vaxzevria.
2 doses of : Moderna or Spikevax
1 dose of Johnson & Johnson
Vaccine certificates are required to be certified by official health authorities from the country that provided the vaccination for incoming passengers, and the duration between receiving the last dose (the second dose of a two-dose vaccine or the first dose of a single dose vaccine) should not be less than 14 days before traveling to the Kingdom of Saudi Arabia. Guests must carry their vaccine certificates at all times during their stay in the kingdom (Or prove of health status through applications and accredited programs in the kingdom) Failure to comply with these regulations makes travelers subject to legal liabilities .in addition to being denied.
Guests who have completed two doses of the following vaccines will be accepted On condition of that they have received an additional dose of one of the vaccines approved in the Kingdom mentioned in the above paragraph:
Sinopharma
Sinovac
Saudi Citizens & non-Saudi residents (holding Iqama for residents) who are currently outside Saudi Arabia and have received one of the vaccines, approved by the Ministry of Health of Saudi Arabia, can register via the link : https://eservices.moh.gov.sa/CoronaVaccineRegistration/in order to get the approval of their vaccination certificates and update their immunization status.
IMMUNE and Non-immune guests (except Saudi Citizens and exempted categories) must fill out the Registration Immunization Information Form before traveling to the Kingdom through the following dedicated website: https://muqeem.sa/#/vaccine-registration/hometo allow them to register their immunization data which will enable them to use TAWAKKALNA App.
Institutional and Home Quarantine Procedures:
Institutional quarantine applies to guests arriving from non-restricted countries depending on their immunization status starting from their arrival time to the quarantine facilities. The categories to whom the institutional quarantine applies are as follows:
Unvaccinated passenger. Or;
Guest who have received ONE dose of the approved vaccines in the Kingdom. Or;
Guests who have received one of the vaccines approved by WHO but not approved in the Kingdom. Or;
Guest who have received one of the vaccines that are not approved by WHO neither approved in the Kingdom.
They must submit (PCR) taken at most (72) hours before departure, except for Guests under the age of (8) years, and they should comply with the Institutional Quarantine for (5) days with two (2) Corona Virus tests, the first within (24) hours of their arrival and the second on the fifth (5th) day after arrival.
Guests shall comply with time of the Corona Virus Tests based on what appear in TAWAKKALNA APP. The Institutional Quarantine ends once the result of the Corona Virus proves negative.
Companions with the vaccinated parents are allowed to enter in accordance to the following:
Guests under the age of (18) years are subject to Home Quarantine for (5) days and must take Corona Virus Test on day (5) for those who have completed (8) years and above.
Institutional Quarantine will be applied for those companions who have completed the age of (18) years and above.
Following categories are exempted from the institutional quarantine and shall comply with all precautionary preventive measures stated by MOH:
Saudi citizens, the citizen’s spouse and their mother, citizens’ children, and domestic workers accompanying any of the categories mentioned in these categories.
Non-immune domestic workers accompanying an immune resident.
Immune guests of residents and their companions, residents’ spouse and children under the age of 18 and the wives of residents and children under the age of 18 who are not accompanied by their families.
Official delegations.
Holders of diplomatic visa, diplomats, their residing families, and the domestic workers accompanying them, provided that home quarantine procedures are applied in accordance with the Ministry of Health regulations.
Cabin crews.
Guests involved in health supply chains according to the Ministry of Health.
Health practitioners working in government health sectors. and their families and companions under the age of (18).
Non-immune guests from the categories excluded above shall be subject to a home quarantine for a period of (5) days and undergo COVID-19 test on the fifth day, with the adherence to the precautionary measures determined by the Ministry of Health.
For more information about institutional quarantine packages, please clickhere
Institutional / Home quarantine procedures for guests coming from restricted countries as follows:
Non Immune Saudi citizens:
PCR tests is not required before traveling.
Must comply with Home quarantine for (5) days and test after the end of the 5th day.
Immune Saudi citizens:
No procedure is applied
Immune Non-citizens:
Must provide PCR test that not exceed (72) hours before boarding.
No quarantine is required nor PCR after arrival.
Non Immune Health practitioners and their families and companions who under (18):
Must provide PCR test that not exceed 72 hours before boarding.
Working in Government sectors: Must comply with home quarantine for (5) days with 2 PCR tests; one within (24) hours and after the end of the 5th day
Working in Private sectors: Must comply with institutional quarantine for (5) days with PCR tests, one within (24) hours and after the end of the 5th day.
Non Immune Diplomats and their families:
Must provide PCR test that not exceed (72) hours before boarding.
Must comply with Home quarantine for 5 days and PCR test after the end of the 5th day
Non diplomatic workers in embassies, consulates and international organizations accredited in the Kingdom of Saudi Arabia, and their families and accompanying workers:
Must provide PCR test that not exceed (72) hours before boarding.
Must comply with institutional quarantine for (5) days with PCR tests, one within (24) hours and after the end of the 5th day.
Institutional quarantine will be applied on all Guests (including Saudi citizens) traveling from the following countries (Ethiopia, Vietnam, Afghanistan). Excluded from the institutional quarantine are diplomats and their families, cabin crews, health practitioners and their families, those involved in health supply chains according to Ministry of Health.
All guests arriving from non-restricted countries holding a valid work visa or a valid residency permit with job title “worker” allowed to enter the Kingdom providing they hold a proof of confirmed booking at one of the institutional quarantine facilities approved by the Ministry of Municipal, Rural Affairs and Housing with (QR code) and complete their registration on the "Arrival" platform.
For the institutional quarantine facilities approved by the Ministry of Municipal, Rural Affairs and Housing, please click here
Travel Suspension Procedures:
Suspension of travel for Saudi Citizens to the following countries :
(Libya, Syria, Lebanon, Yemen, Iran, Turkey, Armenia, Ethiopia, Somalia, Democratic Republic of Congo, Afghanistan, Venezuela, Belarus, India, Vietnam, Republic of Indonesia) and any country where the pandemic remains unstable.
The transport of Saudi Citizens on international flights is allowed to the permitted countries with the condition of receiving the full doses of the approved vaccines in the Kingdom. The following categories of guests are excluded:
Children under the age of (12) twelve years provided that they obtain a valid health insurance policy approved by the Saudi Central Bank (SAMA) to cover the risks of COVID-19.
Individuals whose status in Tawakkalna appear (Exempted) from COVID-19 vaccine, are to be treated equally as those whose status in Tawakkalna appear as IMMUNE.
Transporting guests from the restricted countries for transit through the Kingdom’s airports is not allowed.
Allowing direct entry to the Kingdom from the following Countries: (The Republic of Indonesia, The Islamic Republic of Pakistan, Federal Republic of Brazil, Socialist Republic of Vietnam, Arab Republic of Egypt and The Republic of India) without the need to stay (14) days out of the said Countries before entering the Kingdom. Institutional Quarantine Procedures must be followed for a period of (5) five days regardless of passengers' immunization status outside the Kingdom, with continuing to apply the applicable procedures for the exempted categories. ) effective on Wednesday 26/04/1443H corresponding to 01/12/2021 at 01:00 AM(.
Non-Saudi nationals holding Tourist Visas are allowed to enter the Kingdom during COVID-19 pandemic if they completed the required doses of one of the COVID-19 vaccines approved by Saudi Ministry of Health and have successfully registered on the "Arrival Registration" Platform via https://muqeem.sa/#/vaccine-registration/home. They must provide negative PCR test certificate issued from a verified laboratory does not exceed (72) hours from the time the test is undertaken until departing to the kingdom, and guests who did not provide the certificate will be denied from boarding the airplane.
Travelling with ID has been suspended for GCC citizens.
Temporarily suspending entry into the Kingdom for all guests coming or passed from (Turkey, Lebanon, Ethiopia, Afghanistan, South Africa, Namibia, Botswana, Zimbabwe, Mozambique, Lesotho and Eswatini ) and same applies to those who are coming from other countries if they have passed through any of the aforementioned countries during (14) days preceding their entry to the Kingdom. Following categories of guests excepted from this suspension:
Saudi Citizens and their families and accompanying workers, diplomats and their families, health practitioners, health supply chain personnel and airlines’ crews. Non-Saudi nationals from these exempted categories must provide a negative result of (PCR) test certificate for over eight years old.
Residents of the Kingdom of Saudi Arabia who have received two doses of COVID-19 vaccine in the Kingdom before leaving the Kingdom to the suspended countries are allowed to enter the Kingdom directly. Relevant guests (except children under eight years) are required to provide PCR certificate with negative result conducted in a period not exceeding 72 hours before departing to the Kingdom of Saudi Arabia and comply with all precautionary measures and health requirements in the Kingdom.
Guests working in the public and private sectors as faculty members and related in universities, colleges and institutes / teachers in general education / general training authority in the General Institution for Technical and Occupational Training and training institutes / scholarship students (including their companions and families). They must provide (PCR) test that does not exceed (72) hours before boarding and must comply with institutional quarantine for (5) days and undergo PCR test on the 5th day (exemption from institutional quarantine for those who have received one dose or have completed vaccine doses inside the Kingdom).
Non-Saudi Citizens being family members (husband, wife or children) of Saudi Citizens or house workers (driver or domestic worker) of Saudi Citizens are allowed to enter the Kingdom directly if travelling with the Saudi Citizens and without the need of spending no less than (14) days outside the country in which the new strain of Corona Virus is spread providing they must have a negative PCR test certificate issued from a verified laboratory does not exceed (72) hours from the time the test is undertaken until departing to the Kingdom.
Saudi Woman who is married to Non-Saudi Man allowed to travel to/from Saudi Arabia accompanied by her husband or joining her husband abroad by providing marriage document.
Saudi Men who are married to Non-Saudi Women who happen to be residing abroad allowed to travel to/from Saudi Arabia to their wives by providing marriage document.
General Requirements:
Recovery from COVID-19 will not be considered as a justification for exempting recovered individuals from institutional quarantine.
All guests intending to visit the Kingdom (excluding Saudi Citizens, Residents and GCC Citizens) must have medical insurance that covers the costs of COVID-19 treatment in outpatient clinics, emergencies and hospitals, including the institutional quarantine for a period of (14) days.
All guests must download and register on TAWAKKALNA App within (8) hours of arrival to Kingdom.
Guests must monitor COVID-19 symptoms and immediately call 937 if any symptoms appeared, go to primary healthcare center or emergency if necessary.
«THE PREVENTIVE MEASURES APPLIED IN SAUDI ARABIA IN REGARD FOR COVID-19 AND THE PENALTIES FOR VIOLATING IT :
Before travelling:
If a person who intend to travel to Saudi Arabia was diagnosed with COVID-19 or was in contact with a person diagnosed with COVID-19, he/she should declare to health authorities at their country, and not to travel until 14 days after diagnosis or last contact. Violations are subject for prosecution under (Health Control at Points of Entry Regulation). They would be subjected to fines not exceeding (500,000) Saudi Riyals, and held accountable to consequences of their violation on others.
Perform COVID-19 PCR within the timeframe assigned by Saudi Arabia, and test result is proof of COVID-19 clearance. Violators will be denied entry to Saudi Arabia.
Upon arrival:
If respiratory symptoms (fever, cough, shortness of breath) are present, declare to Health Control Centers.
Sign documents required by health authorities and submit to relevant authority at point of entry.
Download and register to applications required by health authorities.
Violations are subject for prosecution under (Health Control at Points of Entry Regulation). They would be subjected to fines not exceeding (500,000) Saudi Riyals, and held accountable to consequences of their violation on others.
After entry:
After entry:
Comply with isolation/quarantine according to time and location decided and mentioned in documents signed by traveler, update health status and report symptoms to health authorities. Violations of isolation/quarantine requirements are subjected to penalty not exceeding (200,000) Saudi Riyals or imprisonment for up to 2 years, or both. Repeated violations are subject to doubled penalties.
Comply with preventive measures after completion of isolation/quarantine period:
Social distancing and violation of preventive measures is penalized by (1,000) Saudi Riyals, including not using face-masks, not maintaining social distancing, refusing temperature screening at entrance to public or private facilities, and not complying with assigned protocols for persons with fever. Penalties are doubled when violations are repeated.
Avoid large gatherings and not to invite to such gatherings. Violations are penalized by (10,000) Saudi Riyals. Penalties are doubled when violations are repeated.
Maintain hand washing with soap and water and sanitization.
Request healthcare when symptoms suggestive of infection appear, by calling health authorities on 937 and comply with preventive measures to protect the public.
Cancellation:
Booking on or before 31 March 2020, Travel on or before 14 April2020
Cancellation penalty will be applicable as per the airline rules. Please avoid No show, Cancel your booking before the travel date. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Rescheduling:
Booking on or before 31 March 2020, Travel on or before 14 April2020
"Free rescheduling allowed - (penalty charges waived off; fare difference will apply)
Your ticket will be available for one year* for use in the same cabin/class with no fare difference, even if used in a peak period. Passenger has to connect with Akbar Travel for future date booking. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
DXB TRANSIT RESTRICTIONS
Dear Trade Partner,
Kindly note that with immediate effect the airlines stated below are not accepting transit passengers from DXB/DWC airports.
Hence passengers connecting on these airlines must hold valid documents to enter Dubai including visa, COVID-19 Tests (RT-PCR or Vaccination certificate) as per the rules of final destination.
List of airlines:
Wizz Air (W6)
Air India Express (IX)
Pobeda Airlines (DP)
Fly-a-Deal (F3)
Sky-up Airlines (PQ)
Passengers must clear immigrations and enter Dubai, collect their baggage and proceed to the dedicated check-in areas for check-in formalities for these airlines.
Passengers not complying with the above shall not be accepted for travel and no refund requests shall be honoured for such situations arising out of non-adherence to these requirements. In the unlikely event that passengers on arrival are found to not meet Dubai Entry requirements, they will be denied entry and returned to the point of origin.
Kindly ensure all necessary documents are checked before issuance of tickets on flydubai services especially with regard to origins or destinations and having connecting flights with the above carriers.
For more details, kindly refer to below link
https://www.flydubai.com/en/destinations/connections
IMPORTANT UPDATE – UMRAH FLIGHTS
You can travel to/from Jeddah on Umrah flights (FZ 7000 to 7999) to/from Dubai International (DXB), if:
· you're holding a valid Umrah visa; or
· you're a citizen of one of the GCC countries (excluding citizens of Saudi Arabia).
·
You can travel to/from Jeddah on Umrah flights* to/from Dubai World Central (DWC), if:
· you're holding a valid Umrah visa; or
· you're a citizen of one of the GCC countries (excluding citizens of Saudi Arabia).
·
*Flight numbers 5163/5164, 5301/5302, 5391/5392, 5669/5670, 5603/5604, 5703/5704, 5485/5486, 5573/5574, 5397/5398, 5461/5462, 5367/5368, 5439/5440, 5427/5428, 5523/5524, 5879/5880, 5945/5946.
All flights will arrive at and depart from the North terminal at Jeddah Airport.
Each passenger is permitted to carry 5 litres of Islamic Holy Water (Zam Zam water) at no additional cost on their return flight from Jeddah.
GST - Input Credit (Travel Agents)
flydubai – Covid Insurance Update
Hello Trade Partner,
Complimentary global cover for COVID-related health expenses and quarantine costs along with flydubai tickets will cease to apply for flights taken on or after April 1, 2022.
Passengers will be required to obtain alternative COVID-related health insurance if required by their destination country.
For more information kindly visit www.flydubai.com
Travel Requirement Update to and from India on RT-PCR
Hello Travel Partner,
EX DUBAI to INDIA
WIE, passengers who have completed both their vaccination doses in India are exempted from RT-PCR test in Dubai for travel to India on flydubai. Passengers need to upload their COVID vaccination certificate on Air Suvidha portal prior to their travel ex Dubai to India.
EX INDIA to DUBAI
WIE, passengers arriving in Dubai on flydubai are exempted from Rapid RT-PCR test conducted at Indian airports. Passengers will continue with the 48 hour RT-PCR test before departure rule.
For further details, please visit our website, www.flydubai.com
Regards
Team flydubai BOM
022-67251231/32/33
bom.cto@flydubai.com
MALINDO AIR-UPDATE FOR INVOLUNTARY AND VOLUNTARY CHANGES FOR TICKETS ISSUED EFFECTIVE 05 MAR 2022
Greetings from Malindo Air!
Please be informed of the latest update on the refund policy for YQ/YR and Q surcharges effective on tickets issued from 5 March 2022 onwards as below.
This new policy is applicable to all types of bookings:
INVOLUNTARY (FLIGHT SC OR CANCELLED)
Full refund is permitted with no change fee.
FEE TYPE
INVOLUNTARY
YQ/YR
Refundable
Q SURCHARGE
Refundable
CHANGE/REFUND
FEE
Not applicable
For ancillary EMD refund conditions refer to: https://www.malindoair.com/terms-and-conditions.
VOLUNTARY
Subject to fare rules of the ticket with change fee (when applicable).
FEE TYPE
VOLUNTARY
YQ/YR
Non-refundable
Q SURCHARGE
Non-refundable
CHANGE/REFUND
FEE
Subject to fare rules
For ancillary EMD refund conditions refer to: https://www.malindoair.com/terms-and-conditions.
Kindly disseminate the information to all concerned.
Malindo Airways reserves all rights to withdraw or change the fares without prior notice
Happy Selling!
Cancellation:
For tickets issued on or before 13th Mar,2020 and travel up-to 30th April,2020
Cancellation penalty will be applicable as per the airline rules. Please avoid No show, Cancel your booking before the travel date. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Rescheduling:
For tickets issued on or before 13th Mar,2020 and travel up-to 30th April,2020.
"One free date change applicable, however fare difference if any will be applicable - (penalty charges waived off; fare difference will apply)
Refund in the form of travel voucher provided the ticket is canceled 72 hours prior to schedule departure. Redemption of this voucher must be within 6 months of the voucher date. Passernger has to connect with Akbar Travel for future date booking. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings"
MALINDO AIR WAIVER POLICY
In view of the number of directives issued by various countries including Malaysia, impacting travel entry/exit conditions, Malindo Air is offering the following options to provide added flexibility to its passengers.
This waiver will cover all Malindo Air International flights as well as domestic flights between KUL and Sabah/Sarawak. Peninsular Malaysia domestic flights are not included in this waiver.
A. Eligibility:
• Malindo Air tickets issued on or before 17 March 2020 for travel between 17 March 2020 and 31March 2020
B. Booking Options:
• 1x FOC change with Fare Difference permitted per passenger to move the travel date within 12 months at no cost subject to seat availability.
C. Refund Option:
• Refunds is permitted in terms of travel voucher
• Redemption of voucher must be within 6 months of voucher date
• Travel date is based on seat inventory range of 11 months ahead of redemption date
Reissuing tickets due to airport closures (in addition)
Dear Travel Partner,
Please find attached 3 important telexes.
Also kindly refer to the below important telex related to the cancellation of international flights from 08’th March 2022.
MOWZDSU 051256/MAR22
Due to the occurrence of additional circumstances that prevent flights, PJSC “Aeroflot“ informs about the cancellation of the departure of all its international flights from 08 March 22. This also applies to international flights operated by JSC “Rossiya Airlines” and JSC “Avrora Airlines“ in the SU5400-5799 and SU5950-6999 bands. (Exception – flights to/from Minsk)
In order to decrease the risks of impossibility to use return flights to the Russian Federation, starting from 00:00 on March 06, 2022, Aeroflot will terminate the admission to international flights of passengers who have round-trip tickets with a return leg to the Russian Federation from 08 March 2022. Passengers on international flights with one-way tickets departing from the Russian Federation will be accepted for transportation until the flights is terminated.
Passengers on canceled international flights can get a full involuntary refund of the ticket value
Passengers of international flights with RT tickets with a used flight segment from the Russian Federation, who are already abroad, can apply to the carrier for reissuing the return segment in the Russian Federation to catch any until the flights is terminated
In addition, we inform you that telegram MOWZDSU 291201/JAN21 (as amended on 09/10/2021, mailer attached for reference) applies to cancelled international flights segments until April 30, 2022 inclusive. At the same time, if necessary, the validity period of 555/SU tickets with cancelled flights in the period from March 08 to April 30, 2022 inclusive is extended for refund and reissuance until December 31, 2022.
Kindly be informed that the conditions of telex MOWZDSU 241132/FEB22 (circular dated 25’th Feb’22) apply to flights until 08 March 2022.
Additionally, when reissuing tickets, it is allowed to use Stavropol instead of points where flights were canceled.
Also please find below important telex –
MOWZDSU 011346/MAR22
Due to the cancellation of PJSC “Aeroflot” flights to points in Europe and America, for tickets on SU/555 stock to/from Europe, America, regardless of the flight status in the booking system (scheduled/cancelled), it is allowed to make an involuntary refund for flights up to 31 March 2022, or reissuance of ticket ( in terms of refund, this also applies to a group deposit) to any available date (including a change of route instead of points in Europe, America to alternative points in Turkey/ UAE/ Israel/ Armenia/ Egypt/ CIS and other points in Europe, Middle East, where Aeroflot flights are operated), in the same class of service without any additional payments, but within the validity period of the ticket.
Please note that:
- for tickets and services originally issued before May 01, 2020, the previous non-monetary refund procedure remains;
- the number of this telegram must be entered in the Endorsements/Restrictions field of the new ticket;
- The present telegram cancels validity of the previous telex MOWZDSU 250710/FEB22 (sent on 25’th Feb’22) and telexes- MOWZDSU 270626/FEB22, 261550/FEB22, 261340/FEB22.
Kindly disseminate the information to all concerned in your/ branch offices and sub-agents network.
Reissuing tickets due to airport closures & Refund and re-issue of tickets due to cancelled flights to the UK
International travel just got easier
03 Dec 2021
US Entry Requirements
Travel requirements have changed. Starting December 6, all air passengers, regardless of vaccination status, must show a negative COVID-19 test taken no more than 1 day before travel to the United States. Please find attached flow chart for US entry requirements.
U.S. Entry Requirements
5 THINGS TO KNOW AS THE U.S. REOPENS TO FULLY VACCINATED FOREIGN TRAVELLERS
Delta is looking forward to welcoming your customers back on board!
Beginning November 8, fully vaccinated international travellers who want to come to the U.S. can now do so. The U.S. government has announced it will lift travel restrictions on foreign nationals that have been in place since the beginning of the COVID-19 pandemic.
Here’s five things to know to help your customers prepare for travel to the U.S.:
1. Start Planning: The interactive Delta Discover Map makes travel planning simple – helping them find which destinations Delta serves and bringing them one step closer to a smooth journey.
2. Check Travel Documents: Ensure travel documents such as passport, VISA or ESTA are valid and up to date before departing to the U.S.
3. Review Entry Requirements: The U.S. has implemented new vaccine and testing mandates for all foreign nationals. All non-U.S. citizens aged 18 and over are required to show proof of being fully vaccinated against COVID-19, while anyone over two years of age is required to show proof of a negative COVID-19 test. Visit Delta Professional for detailed information on acceptable vaccines and proof of vaccinations, vaccine exemptions, testing requirements and more.
4. Verify Health Documents with Delta FlyReadySM*: Delta is making health documentation verification a breeze with Delta FlyReady. This digital solution automatically verifies government-required health documentation and ensures customers are aware of entry requirements in place at their destination. Beginning November 8, customers on nearly all international routes to the U.S. will be able to use Delta FlyReady to directly upload and verify their negative COVID-19 test results and vaccination certificate.
5. Allow plenty of time: As the U.S. reopens and more travelers return to the skies, wait times at the airport and security checkpoints may be longer than normal. Early arrival is recommended.
For the latest updates on travel requirements, including requirements travelers may need to meet to return to their international destination from the U.S., visit the Travel Requirements Guide on delta.com
Coronavirus Situation - Transatlantic Travel - Bulletin 8
TRAVEL EXCEPTION POLICY ADVISORY
Coronavirus Situation - Transatlantic Travel
BULLETIN 8 ISSUED: March 14, 2020 1:40 PM ET
Applies for tickets issued on or before March 14, 2020
Delta Air Lines is extending its waiver to assist customers who may be impacted due to health concerns with Transatlantic travel due to the Coronavirus.
Issued On: DL 006 Ticket Stock
Applicable to Travel On: Delta / Delta Connection / DL coded KLM operated / KLM coded DL operated/ KLM coded KLM operated / AF coded DL operated /DL coded AF operated
Applicable to Reaccommodate On: Delta / Delta Connection / DL coded KLM operated / KLM coded DL operated/ AF coded DL operated /DL coded AF operated/DL coded AZ operated
Date of Impacted Travel: February 25, 2020 – May 31, 2020
Affected Area(s) To/From/Through the following cities:
· Belgium
· Czech Republic
· Denmark
· France
· Germany
· Greece
· India
· Ireland
· Italy
· Netherlands
· Portugal
· Spain
· Switzerland
· United Kingdom
Applicable Dates
New travel must originate on or before: December 31, 2020
New travel must be rebooked no later than: December 31, 2020
Ticket must be reissued on or before: December 31, 2020 or the ticket expiration date (whichever is sooner)
Event Waiver Codes:
· Use Waiver code K7V2R for rebooking cabin to cabin
o New itinerary is rebooked/ticketed within all parameters of this policy
o New itinerary is priced at current applicable fares and rules
Required Documentation for Reissue
Refunds
If a customer’s flight is cancelled due to this event, and no other alternate flights are acceptable, travel agents may refund a totally unused non-refundable ticket(s) through normal ARC/BSP processing.
Required Documentation for Refunds
PNR must be documented with the following OSI message:
· OSI DL REFUNDED PER CORONAVIRUS SITUATION TATL 25FEB20
Health Restrictions for Travel to France Lifted
Dear Trade Partner,
We have good news for our customers traveling to France.
As of 1 August 2022, the French authorities have lifted all the health restrictions related to Covid-19 for travel to France.
The classification of countries (green, orange, red), which identifies zones of virus circulation, is also removed. Some exceptions may apply.
For more information, visit: https://www.interieur.gouv.fr/covid-19/deplacements-internationaux
It is still recommended to wear a mask in the terminals and on board the aircraft.
Sanitary checks will remain in force only for countries that require entry restrictions.
For a general overview of travel conditions visit https://airfrance.traveldoc.aero/
Happy Selling!
Product Update
We are happy to announce that our newly established codeshare with Indigo Airlines (6E) for Domestic feeder routes to and from our Hubs of BOM/DEL/BLR/MAA.
You can now route your travellers from / to the cities which are not directly serviced by Air France KLM.
Features of the Codeshare:
1. Connecting Indigo flights will be salable on CRS's as AF or KL flight number.
2. Baggage allowance wll be as per the Ticketing carrier, i.e. AF KL USA/Canada allowance of 2 pcs will be also given on Indigo flights.
3. Baggage will be thru checked-in, the passenger will not need to collect the bags from Domestic to International on the outbound, if its the same terminal. For I/B bags have to be collected for Customs at the Gateway point, and handed over to Indigo counter.
4. Hand bag allowance on Indigo will be 7 Kgs.
5. Meal and seat selection will be provided on Indigo flights free as part of International Journey.
6. Web Check - in Currently not possible.
7. Indigo Lounge available for Premium customers (Business) booked on RBD A & Y on Indigo.
II
Student fares are uploaded on your main city CRS, (BOM HO / AMD / PNQ / MAA / BLR / DEL / HYD / QJU / CCU / BDQ)
The features are:
a. USA & Canada 10% discount on the fare, baggage -2 pcs (no extra baggage)
Cabin: Economy
RBDs: N - K class
Min stay: 21 days
Baggage: 2Pc * 23Kg each
Discount: 10% on net fare
Eligibility: Valid for student 18-29 with ID
b. To Europe No discount on the fare but 2 pcs of baggage
The fares may be priced using the following Amadeus entries : FXP/RSTU,U or FXP/RSD,U
You may obtain the corresponding entries from their respective CRS.
These 2 new products will help All India Team of Akbar to sell AF KL.
Product Update
For tickets purchased before February 28, 2022 with a travel date before June 30, 2022, our Rebook and Refund policy allows you to change flight plans with no change fees applied or to apply for a refundable voucher or full refund with RAF.
For tickets purchased from March 1, 2022, with any travel date in the future, your customer will have the possibility to:
Change their booking with no change fees applied for a new date or different destination.
Request a non-refundable voucher (EMD TCVT), when the new travel plans are still unknown. This voucher is valid for 1 year from the date of issuance.
Request a refund according to the fare conditions of the ticket.
This offer will also apply to all tickets purchased before February 28, 2022 with a travel date after July 1, 2022.
In case of involuntary cancellations, Air France and KLM have a specific involuntary policy in place, which continues to offer customers a rebooking or a full refund.
For more details, please see the updated flowchart or refer to the Air France and KLM Voluntary Rebook Policy published on AgentConnect.biz.
Update: Air France and KLM Voluntary Rebook Policy
At Air France and KLM, we understand that your customer may still experience uncertainty when planning future trips. Therefore, we are continuing to offer flexibility in case your customer needs to change their travel plans.
For tickets purchased from March 1, 2022, with any travel date in the future, your customer will have the possibility to:
· Change their booking with no change fees applied for a new date or different destination.
· Request a non-refundable voucher (EMD TCVT), when the new travel plans are still unknown. This voucher is valid for 1 year from the date of issuance.
· Request a refund according to the fare conditions of the ticket.
This offer will also apply to all tickets purchased before February 28, 2022 with a travel date after July 1, 2022.
For tickets purchased before February 28, 2022 with a travel date before June 30, 2022, our Rebook and Refund policy allows you to change flight plans with no change fees applied or to apply for a refundable voucher.
In case of involuntary cancellations, Air France and KLM have a specific involuntary policy in place, which continues to offer customers a rebooking or a full refund.
Issued: March 12, 2020
Update: March 14, 2020
Extend Tickets Issued On/Before Date
Update: March 16, 2020
Changed name to include Middle East
Changed ticket issue date to 16March 2020
American Airlines has implemented a special exception policy to our travel partners that is now available for our mutual customers due to the recent amendment to the Government-imposed Travel Restrictions related to the evolving Novel Coronavirus situation.
Our Travel Notice exception policies on American are also available when ticketed on 001 ticket stock for travel on AA Prime, AA*/AY, AA*/BA, AA*/IB, AA*/JL and AA*/QF.
Affected Airports - City and Country Association:
All Airports to/from/thru affected Countries listed above
This information can also be found on SalesLink by viewing: .......................................................................................................
Latest Communication Updates
As always, we appreciate your continued business!
Updated RwandAir flexible COVID policy
IMPORTANT - RwandAir flexible COVID policy, 29th November,2021
IMPORTANT - RwandAir flexible COVID policy October 18, 2021
Kindly find the below RwandAir flexible policies on rebooking, cancellations and refunds.
Kindly share the same with all concerned.
The following rules apply on tickets issued for travel on/before 30June 2020.
1. REBOOKING FEES
A three (3) time rebooking waiver is permitted free of charge provided it is within the same booked cabin. No fare difference shall be charged. Reservation and rebooking fee are waived regardless of whether or not booked flight was cancelled. These three (3) rebooking waivers is permitted on all tickets issued within this period and passenger is allowed to re-book their tickets to any date not exceeding 31Dec 2021.
2. TICKET VALIDITY
The validity on all tickets under this category is hereby further extended to 31December 2021.
After this new date, tickets become invalid, expired and unusable.
3. REFUNDS
Refunds by voucher credits only.
NB: All credit vouchers are transferable to anyone assigned by the passenger. Passenger must authorize such assignment by a signed letter attached to his/her proof of photo identification. Authorization for transferring of credit vouchers must be received at least 14days to departure of the flight. Any request received in less than 14days to departure will not be accepted.
4. APPLICABILITY
These provisions are applicable on WB stock only.
These rules shall apply to all tickets issued within the period stipulated.The rule shall remain in force till further notice by the airline.
SPICE JET Passengers can cancel their booking directly from Spice Jet site - spicejet.com by validating OTP received on their registered Mobile No.
CREDIT SHELL OPTION IS ONLY AVAILABLE AFETR 01 APRIL 2020
Cancellation/Rescheduling:
Travel Till 3 May 2020
Passengers who had booked themselves for travel from 25th March, 2020 till 3rd May, 2020 the bookings will be automatically cancelled with zero cancellation fee and a credit shell will be created for the same, Visit the website www.spicejet.com and at the end of the booking process, you can make payment using the “CREDIT SHELL” option. Credit shell can be used to make another booking for the same passenger (s) for travel on or before 28th February, 2021.
Travel after 3 May 2020
"Airline penalty will be applicable which will be non refundable/Adjustable.
To process plese click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
In view of the Government directive to extend the lockdown to tackle the COVID-19 outbreak, SpiceJet has suspended all its flight operations till 3rd May 2020.
We have cancelled the reservations of those who booked themselves for travel till 3rd May, 2020. Upon cancellation your entire amount has been maintained in a credit shell and the same may be used to make fresh booking and travel till 28th February 2021 for the same passenger.
To make fresh bookings you are requested to visit our website www.spicejet.com and at the end of the booking process, make payment using the CREDIT SHELL option. To view your credit shell balance, visit the “Manage Booking” tab on our website.
Our call centre is not operational due to the nation-wide lockdown and you should be able to reach our call centre after the lockdown is called off. Meanwhile, you may live chat with us on our website, or write an email to api.request@spicejet.com. Our teams shall respond to you in the earliest.
We look forward to welcoming you onboard soon.
FLIGHT SUSPENSION ALERT
As per the DGCA directives, SpiceJet has suspended all its operations from 24th March,2020 at 11:59 pm till 31st March,2020*. For the passengers who are travelling from 25th March,2020 till 31st March,2020, their bookings will be automatically cancelled and a reservation credit for the entire amount will be created and they can use it to make another booking for the same passenger for a period of one year from the original date of travel.
Passengers may contact our call centre or visit www.spicejet.com to make fresh bookings against the amount that has been credited. You may also write an email to api.request@spicejet.com . Our teams will respond to you within 5-7 working days.
Important information related to Covid-19
For all bookings made on or after 14th March, 2020, you may reschedule your booking one time for travel until 30th September, 2020 without paying any change fees.
For all bookings made on or before 13th March, 2020 with travel date on or before 31st March, 2020 you may reschedule your booking one time for travel till 30th April, 2020 without paying any change fees.
Fare difference will be applicable on rescheduled bookings.
Please note changes have to be made 3 days prior to your travel date.
Cancellation charges will be applicable as per the policy.
You can reschedule/cancel your flight directly on our website on “Manage Booking” or visit https://book.spicejet.com/retrievebooking.aspx.
This is a limited period waiver. SpiceJet reserves the right to withdraw this waiver without prior notice.
This waiver is not valid on group bookings. For all group booking related requests, please write to groupdesk@spicejet.com.
Please contact our 24X7 Reservation Centre at +91-9871803333.
Fee waiver will be processed for Foreign Nationals travelling to India from 13th March, 2020 (1200hrs GMT) to 15th April, 2020.*
* Please send a copy of your passport and visa for verification on api.request@spicejet.com
Domestic Change / Cancellation Fee Waiver
(a) Is SpiceJet providing change fee waiver on Domestic flights due to COVID-19?
Ans. Yes, for all existing bookings made till 13th March, 2020 with travel date on or before 31st March, 2020 you may reschedule your booking one time for travel until 30th April, 2020 without paying any change fees. Fare difference will be applicable on rescheduled bookings. Please note changes have to be made 3 days prior to your travel date.
For e.g.If a booking is made on 10th March, 2020 for Travel on 25th March, 2020 and passenger wants to change it to 15th April, 2020 then change fees will be waived off and fare difference will be applicable.
For all bookings made on or after 14th March, 2020, you may reschedule your booking one time for travel until 30th September, 2020 without paying any change fees. Fare difference will be applicable on rescheduled bookings. Please note changes have to be made 3 days prior to your travel date.
For e.g. If booking is made on 17th March, 2020 for Travel on 10th May, 2020 and passenger wants to change it to 15th September, 2020 then change fees will be waived off and fare difference will be applicable.
(b) Is SpiceJet providing cancellation fee waiver on Domestic flights due to COVID-19?
Ans. No. Cancellation charges will be applicable as per the normal policy.
International Change / Cancellation Fee Waiver
a) Is SpiceJet providing change fee waiver on International flights due to COVID-19?
Ans. Yes, for all existing bookings made till 13th March, 2020 with travel date on or before 31st March, 2020 you may reschedule your booking one time for travel until 30th April, 2020 without paying any change fees. Fare difference will be applicable on rescheduled bookings. Please note changes have to be made 3 days prior to your travel date.
For e.g. If a booking is made on 4th March, 2020 for Travel on 29th March, 2020 and passenger wants to change it to 25th April, 2020 then change fees will be waived off and fare difference will be applicable.
For all bookings made on or after 14th March, 2020, you may reschedule your booking one time for travel until 30th September, 2020 without paying any change fees. Fare difference will be applicable on rescheduled bookings. Please note changes have to be made 3 days prior to your travel date.
For e.g. If booking is made on 28th March, 2020 for Travel on 15th June, 2020 and passenger wants to change it to 20th September, 2020 then change fees will be waived off and fare difference will be applicable.
b) Is SpiceJet providing cancellation fee waiver on International flights for Foreign Nationals travelling to India due to COVID-19?
Ans. Any foreign National who is already in India and travelling to domestic or international sector cannot avail the waiver.
Any Foreign National booked to travel to India on SpiceJet, can avail full refund for the travel from 13th March, 2020 (1200hrs GMT at the port of departure) till 15th April, 2020.*
Any Foreign National coming to India with different carrier and travelling to a domestic sector on SpiceJet from 13th March, 2020 (1200hrs GMT at the port of departure) till 15th April, 2020 would be eligible for full refund basis the documents provided by the passenger of the other carrier with the same date of travel as above.*
(* passengers to send a copy of their itinerary, passport and visa for verification on api.request@spicejet.com )
c) Is SpiceJet providing cancellation fee waiver for Indian Nationals Travelling to International Destinations due to COVID-19?
Ans. Cancellation charges will be applicable as per the policy.
How to reschedule your current bookings?
Step 1: Visit www.spicejet.com
Step 2: Click on manage booking tab
Step 3: Retrieve your itinerary and reschedule your bookings.
Summer Flight Cancellations (Canada Domestic and Trans Border Routes) & Refund Processing
Further Baggage Constraints from Delhi
Due to continued operational constraints, Air Canada is implementing further baggage restrictions for travellers from Delhi (DEL).
Starting April 1, travellers will not be able to bring excess baggage beyond the standard allowance. This is in effect for the following flights departing from
Delhi:
· DEL to YYZ (AC 49) for travel from April 1st until April 30th
· DEL to YVR (AC 45) for travel from April 1st until Aug 31st
The max checked baggage allowance permitted:
· Economy Class: 1 bag max. Maximum weight per bag 23 kg (50 lb)
· Premium Economy: 2 bags max. Maximum weight per bag 23 kg (50 lb)
· Business Class: 2 bags max. Maximum weight per bag 32 kg (70 lb)
Please note: Embargo only applies to flights from Delhi to Vancouver or Toronto, and not the return flight. No ability to pay for additional bags. For more details on our baggage allowance, please visit our Checked Baggage page.
As always, we remain committed to providing travellers with a safe and comfortable journey.
Thank you for your continued support.
Air Canada - Updated Covid Regulations
04 Dec.2021
Flash - Travel Advisory
As a precautionary measure, until January 31, 2022, the Government of Canada is implementing enhanced border measures for all travelers who have been in South Africa, Eswatini, Lesotho, Botswana, Zimbabwe, Mozambique, Namibia, Egypt, Nigeria and Malawi — within the last 14 days before arriving in Canada. Foreign nationals who have travelled in any of these countries within the previous 14 days will not be permitted entry into Canada. Canadian citizens, permanent residents and people with status under the Indian Act, regardless of their vaccination status or having had a previous history of testing positive for COVID-19, who have been in these countries in the previous 14 days will be subject to enhanced testing, screening, and quarantine measures. Individuals authorized to enter Canada will be required to obtain, within 72 hours of their scheduled flight to Canada, a valid negative COVID-19 molecular test in a third country before continuing their journey to Canada. Upon arrival to Canada, regardless of
their vaccination status or having had a previous history of testing positive for COVID-19, they will be subject to immediate arrival testing. All travellers will also be required to complete a test on day 8 after arrival and quarantine for 14 days.
For latest updates please log on to https://travel.gc.ca/
FLASH Canada - April 13, 2021
Introduction | Policy at a glance | What you need to know | Documentary requirements | Future travel | Quick links
Air Canada to Offer Refunds for All Fares for Flights Affected by COVID-19 since February 1, 2020
Air Canada announced today that eligible customers who purchased a non-refundable ticket for travel on or after February 1, 2020 but did not fly can now obtain a refund from the carrier by submitting a request online or with their travel agent. The revised COVID-19 refund policy covers tickets and Air Canada Vacations packages purchased before April 13, 2021 for flights cancelled either by the airline or by the customer for any reason.
In addition to the expanded refund policy announced today, customers will continue to have the option of accepting a fully transferrable Air Canada Travel Voucher (ACTV) with no expiry date or converting the value of their ticket to Aeroplan points with a 65% bonus. Customers who have already accepted an ACTV or Aeroplan points will have the option to exchange these for a refund to the original form of payment, including for the unused portion of any ACTV issued or in cases where a partial refund was provided.
Air Canada the refund policy at a glance
A refund option is extended to all eligible customers with tickets for travel dates on or after February 1, 2020 and who purchased before April 13, 2021. Refunds are available to those customers whose flight was cancelled or who voluntarily cancelled their flight for any reason.
Refund is applicable on:
· 014 Issued tickets – system wide
· Future Travel credits – unused and partially unused
· Customers in receipt of Air Canada Travel Voucher (ACTV), Aeroplan points and eCoupons (excludes eCoupons issued for goodwill compensation).
· To customers whose flight was cancelled or who voluntarily cancelled their flight for any reason.
Your Time of Ticketing commission will not be recalled when you process the refund on behalf of our mutual customer, provided:
· You process the refund within the original booking channel (GDS or aircanada.com/agents).
· Refunded to the original form of payment and processed by July 12, 2021.
Here is what you need to know
GDS issued tickets:
When processing the refund, please enter ACA21COVID in the Refund Waiver Code Mask, or in the PNR OSI field before refunding the ticket.
Note: EMDs on associated tickets will automatically be refunded within a few weeks.
Partially used tickets:
1. Refund is to be processed as per the fare breakdown in the fare calculation box.
2. Complex itineraries, coupons used out of sequence, or not all coupons of a through fare are used; Agency must queue the PNR to the AC Rates desk. Air Canada agent will enter the refundable amount (fare and taxes) and queue the PNR back to you for processing the refund.
Air Canada Travel Vouchers/Aeroplan points/eCoupons:
For customers that have been issued and currently holding an Air Canada Travel Voucher, Aeroplan points or eCoupon, you or your customer may request a refund directly on aircanada.com/refund.
Air Canada Group Tickets:
Group tickets are to be refunded in the GDS. If the group booking was cancelled and was subject to penalties, email your local Air Canada account manager with the following information:
· Subject line: ‘Penalty Refund - Groups’ and CASE number
· Include the Debit Memo number issued for the collection of the penalties
· The date and amount paid
· Air Canada will refund the value via a Credit Memo
For complete details, refer to the Travel Agent Frequently Asked Questions.
Documentary requirements:
Air Canada would like to remind all travel agencies that as a sales agent of Air Canada, it is your responsibility to comply with tax and regulatory requirements when issuing a refund to customer.
Such requirements include, but are not limited to, the issuance of a credit note/refund receipt, which must be retained on file for at least 7 years and must be made available at the request of Air Canada.
Travel agencies may be assessed a service fee plus applicable taxes for missing or incorrect credit notes/refund receipts. In addition, Air Canada may issue a debit memo to the agency for the value of the taxes, fees and charges.
For complete details, please refer to the Refundable Taxes – Reference guide.
Future travel
Air Canada is offering more flexibility with the following options for new tickets purchased on or after April 13, 2021:
1. Air Canada will provide an option for a refund to the original form of payment in instances where Air Canada cancels the customer's flight or reschedules the departure time by more than three hours.
2. Such customers will also have the option of accepting an Air Canada Travel Voucher (ACTV) or Aeroplan points with a 65% bonus.
For customers who make voluntary changes, refunds will be as per the fare rules of the ticket.
Air Canada has also extended its existing goodwill policy so customers can make a one-time change without a fee for all new or existing bookings made through May 31, 2021 for original travel until May 31, 2022.
Get there early, with #Vistara FlyEarly
Special Baggage Discount on International onwards flights
Vistara - Booking and GDS Policy
Vistara Update - Student Fare with additional baggage benefit on our International flights
Booking GDS Policy & Voiding Policy
Guidelines while travelling on International Network
Kindly access below link for guidelines or checks to be followed while travelling on International Network.
We would request you to please share this with all the concerned.
Thanks & Regards,
Changes to our Book with confidence policy
BOOK WITH CONFIDENCE ( CHANGE POLICY)
All tickets issued between 1st April and 30th June 2020 will automatically have a flexible penalty rule and the penalty fee for changes is waived. This applies for Finnair operated and marketed flights issued on Finnair ticket stock (105) . Changes must be made latest 7 days before departure, If change are made less than 7 days before departure the change conditions follow the original ticket rules. Further information can be found on our website: https://www.finnair.com/en/flight-information/book-your-flights-with-confidence
WHERE TO FIND INFORMATION
Updated information can be found on our official website, Finnair.com (https://www.finnair.com/en/flight-information/fly-with-confidence ) and also in our travel agent portal Finnair Easy (https://www.finnair.com/INT/GB/easy )
For any queries please contact our reservations team on 1-800-102-1233 or 124-4671111 or email your queries to contact.in@finnair.com
UPDATED REBOOKING POLICY DUE TO CORONAVIRUS
This update replaces all previous policies and guidelines; please read carefully as we have added more flexibility to all new bookings.
PLEASE FIND BELOW OUR REBOOKING POLICY, PAY EXTRA ATTENTION TO WHEN THE ORIGINAL TICKET WAS ISSUED:
Tickets issued up to 8th of March 2020
- One change without a change fee for travel until 30th of November 2020 (travel must be completed by 30NOV20)
- Finnair operated and marketed flight on Finnair ticket
- Rebook into the same booking class as the original flight or lowest available in the same cabin
- Ticket revalidation permitted
- Rerouting not permitted
- Change must be made by 30th of November 2020
- Applies to all ticket types (Light, Value, Pro etc.)
- OS AY CHANGE OF TRAVEL DUE TO CORONA must be added to all changed bookings
Tickets issued between 9th - 30th of March 2020
- Multiple changes allowed without a change fee for travel until 30th of November 2020 (travel must be completed by 30NOV20)
- Finnair operated and marketed flight on Finnair ticket
- All changes must be made before the departure of the original flight
- Rebook into the same booking class as the original flight or lowest available in the same cabin
- Ticket revalidation permitted
- Rerouting not permitted
- Change must be made by 30th of November 2020
- Applies to all ticket types (Light, Value, Pro etc.)
- OS AY CHANGE OF TRAVEL DUE TO CORONA must be added to all changed bookings
Tickets issued between 1st April - 30th of June 2020
- All new tickets issued between 01APR-30JUN will automatically have a flexible penalty rule and the penalty fee for changes is waived.
- Finnair operated and marketed flight on Finnair ticket
- Change must be made latest 7 days before departure, if change is made less than 7 days before departure the change conditions follow the original ticket rules.
- New flights must be within original ticket validity.
- Additional collection may apply if a higher booking class is used when rebooking, additional collection shall be collected.
- If possible, always use ATC (Amadeus Ticket Changer) when making changes to tickets issued between 01-30APR so that the possible additional collection and waiving the penalty is correct.
- When making the change in another GDS than Amadeus (outside ATC) or manually, pay extra attention to the possible additional collection mentioned above.
- No additional PNR elements (eg. OS AY CORONA element) are needed for tickets issued for these changes..
Please refer to Finnair Easy - https://www.finnair.com/int/gb/information-services/flights/news?ITEM_ID=508#NEWS_Adjustments%20to%20Finnair%20traffic%20due%20to%20coronavirus for the latest updates.
We at Finnair want to make sure that you can book your flights with confidence. Therefore, due to this exceptional coronavirus situation, you can make changes to your new bookings flexibly and free of charge for bookings made up to 30th June 2020.
Please ensure that the return flight is no later than November 30, 2020.
While our office remains closed for the duration of the “Lockdown” to contain the spread of the Corona contagion we continue to remain available on telephone and email.
Please cascade this information to your concerned teams and ensure customers already booked and ticketed are made aware of the flight suspension.
Dear All ,
Further to the mail send by Ota support team , please note the following categories of passenger allowed to travel Ex India & Ex UAE .
Flights are open for sales , kindly add the sector and open access on your portal
Ex. India
a. UAE nationals.
b. ICA approved UAE residents destined for UAE only
c. Any Indian national holding any type of valid UAE visa and destined for UAE only
Point C is a recent update therefore kindly update information on your portal
Ex. UAE
a. stranded Indian nationals
b. All Overseas Citizen of India (OCI) cardholders holding UAE passports
c.UAE nationals (including diplomats) holding valid visa issued by an Indian Mission in any category covered under Ministry of Home Affairs (MFIA guidelines dated 30.06.202)
[A] Aircraft Cleaning:
We spend between 6-7 hours cleaning each aircraft every day.
As of 7th March 2020, we have enhanced our overnight cleaning procedures. Typically, we use Environmental Protection Agency (EPA) approved, hospital-grade disinfectant in the lavatories and an interior cleaner in the cabin.
Now, we are expanding the use of the hospital-grade disinfectant throughout the aircraft, and it will be used for deep cleaning the aircraft, i.e. in the cabin, on elements in the flight deck, and in the lavatory. This goes beyond any of the standard guidelines.
Also, we equip each of our aircraft with a HEPA (High Efficiency Particulate Air) filter, which filters out recirculated air on-board each plane to remove airborne particles. HEPA filters are also used in hospitals to provide patients with clean air wherein they extract more than 99.999% of even the tiniest viruses, including COVID-19.
[B] At The Airport:
Disinfecting the check-in kiosks:
Touch-screens are used by multiple customers – at GoAir we have addressed this issue by disinfecting them multiple times on a daily basis.
Disinfecting gate areas and all the check-in counters:
Disinfecting the gate areas across airports that are part of our network has been initiated. Besides, disinfecting the ticketing and check-in counters is also being done.
[C] Across GoAir Offices:
We have equipped all employees with disinfectants, sanitizers, gloves and other protective equipment, particularly for those who engage directly with customers.
On-going education on WHO guidelines and training to our employees considering that they are the ones who interact with customers. All these measures have been initiated with single focus of ensuring customer safety and well-being of our employees too.
[D] Flexible Policies:
In addition, we want to take a moment to remind all the customers of our recently added flexible policies. These policies will provide our customers peace of mind every day.
1. In the immediate term (till 31st March 2020), we will allow new and existing bookings to be rescheduled without penalty (though fare differences may apply) for an alternate travel date till the end of April 2020. If your plans change and if you decide to postpone your travel, we will be happy to re-accommodate you on an alternate GoAir flight of your choice on the same sector as long as you notify us up to 3 days before the scheduled departure.
2. Additionally, we are also extending similar flexibility on all the new bookings for travel upto 30th September 2020 and not charge customers a fee to change their reservations. This facility is available for all new bookings as long as you notify us up to 14 days before the scheduled departure.
These policies are aimed at providing comfort to all our customers so that they can book and travel on GoAir as normal, and, if the circumstances change in the future, they can alter their plans without the penalty of a fee.
[E] Monitoring the Situation Closely:
Rest assured, we are monitoring this developing situation closely, staying in regular contact with Government agencies, health organizations, and other experts.
We've developed a host of resources to keep you informed and updated along the way, including our Travel Advisory on GoAir website and our company’s social media pages, and we'll continue to post updates as this situation evolves. Here is the latest bulletin from IATA for your perusal:
https://www.ttgasia.com/2020/03/10/iata-reiterates-travel-is-safe-calls-for-return-to-normalcy/
Thank you for your patience and trust in GoAir. We are prepared to navigate through these challenging circumstances keeping in mind your safety concerns and your continued confidence in GoAir at the forefront of everything we do.
LOT - Rebooking Policy Update
SalamAir Group Policy
SalamAir Travel Advisory by CAA -26 Dec 2021
JAZEERA AIRWAYS - POLICY UPDATE
Updated Air Tanzania Covid Guidelines and Documents required for Travel.
Dear Travel Partners,
Greetings from Air Tanzania India !!
Please find below Covid Guidelines and the documents attached need to be carried for Travel.
Request you to share the same with all your branches and sub-agents and please make sure the passenger will carry the same for their travel.
COVID GUIDELINES:
All Departing passengers from India are required to follow travel advisory given by the Ministry of Health Government of Tanzania in connection to Rapid Covid test on arrival at their own cost at Dar Es Salam. Rapid test cost is approximately USD 25.00.
All departing and arriving passengers should have covid-19 negative certificate 72 hours prior to departure and arrival in India in addition to Yellow fever Vaccination.
If the passenger is planning to travel from MUMBAI to DAR ES SALAAM they need to register themselves 24 hours prior to scheduled departure, they will receive a unique id Number which they need to show at the check-in counter in Mumbai Airport.
They will also receive a mail for Unique ID, take the screenshot of the unique id number once done with the form filling process.
https://afyamsafiri.moh.go.tz for Tanzania mainland and https://healthtravelznz.mohz.go.tz for Zanzibar within 24 hours before arrival to get registered for the arrival covid test.
Important Circular for the Passengers travelling from DARBOM under Air Bubble agreement.
All departing and arriving passengers should have covid-19 negative certificate 72 hours prior to departure and arrival in India in addition to Yellow fever for Tanzania.
All passengers will undergo covid test on arrival at Mumbai irrespective of their RT PCR report in hand as per Ministry of Health India.
Please register for Air Suvidha also on
https://www.newdelhiairport.in/airsuvidha/apho-registration
Please note, without this information, passengers will NOT be allowed to board the flight since this is Government of India regulation and has to be adhered to. Hence please be guided and disseminate to all concerned.
India - Singapore NZ codeshare flights rebooking
Isolation Updates for Returning Kiwis (IND)
Reconnecting New Zealand to the World
BHUTAN is now open with TEST&GO
