For travel to EUROPE, USA & CANADA, under the AIR BUBBLE scheme, always check with the respective airlines for the eligibility. Any violation will be seriously taken into account by the DGCA and the airlines and the airlines informed that they will be withdrawing our ticket stocks. The management have received some complaints from airlines in this regard.
About Air Transport Bubbles
We are experiencing high volume of calls and emails due to the Corona Virus crisis. As a precautionary health measure, our support team is operating with a limited team. Please avoid calling us unless you’re travelling in the next 98 hours so that we can help those needing urgent assistance. Pls, mail us with your requests to mysupport@akbartravels.com mentioning the AT Number. With reference to all cancellation/rescheduling, we are working closely with the Airlines for a swift resolution. We will respond to your query as soon as possible.
You may also call the airlines or visit their websites for urgent cancellations and mention the same in your e-mails to us. Refunds will be processed as per the airline policy and wherever refund is applicable, a refund will be processed to your account as soon as possible.
COVID-19 Important updates
Note: Now you can cancel your IndiGo and SpiceJet ticket directly from our website. Go to My account > My Bookings > Cancel my booking
Dear customer, the airlines may change their rules without notice and at their discretion. Though we are updating the same here, given the ever- evolving situation, we request you to please check the policies with the airline too, before making any changes to your travel plans.
Recommencement of Domestic flights and minimum & maximum fares chargeable for such flights - Reg.
AIRLINE UPDATES - COVID19
Copyright © 2020 www.akbartravels.com All Rights Reserved.
Cancellation:
Travel on or before 30 September 2020.
Cancellation penalty will be applicable as per the airline rules. Please avoid No show, Cancel your booking before the travel date. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Rescheduling
"Free rescheduling allowed - (penalty charges waived off; fare difference will apply)
Original ticket can be kept with an open date status for 1 year from the date of the original booking date. Passenger has to connect with Akbar Travel for future date booking. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Please note all our international flights remain cancelled till 15 May 20 to assist Governments in containing the spread of COVID19. Safety of our customers remain our priority .
All PNR , re-bookings will be governed by enclosed guidelines ( version 4 last circulated on 9Apr20)
For further assistance please contact +230 207 7575 ( 8 am to 8pm Mauritius time) , write to your sales office or info-mkbomoff@airmauritius.com.
Cancellation/Rescheduling:
Airline penalty will be applicable which will be non refundable/Adjustable.
Cancellation with airline for Travel Till 3 May 2020
"Free rescheduling allowed - (penalty charges waived off; fare difference will apply)
Reissued travel date should be on or before 31-Mar-2021"
Cancellation for travel after 14Apr 2020
Airline penalty will be applicable which will be non refundable/Adjustable.
India to UAE
Resident Permit Passengers RETURNING from India to UAE must:
All passengers are required to check the UAE Government Authority Website for the latest updates on travel.
NOTICE: ANA Schedule Changes from BOM/DEL/MAA Due to Novel Coronavirus
In light of reduced passenger demand due to the spread of the new-type coronavirus, we have decided to temporarily suspend, reduce the number of flights, on the Domestic & International routes.
Find below revised schedule from India to Tokyo and vice-versa eff 16 th March to 15 th April 2020:
DELHI (Thrice a week from 17 th March 2020 – 15 th April 2020)
From Narita – WED / FRI / SUN
From Delhi - THU / SAT / MON
MUMBAI & CHENNAI
Flights cancelled from 16 th March 2020 – 15 th April 2020.
Due to above special condition, we will be allowing full refund of the tickets bound for travel
within the said dates on the un-utilized sector.
Authorized Code :
WCN001 (To be processed through respective GDS).
*Please be informed, in case of wrong usage of Authorized Code, debit note
will be raised by the Airline.
For changes please contact the respective ANA offices in Mumbai, Delhi & Chennai.
Happy selling and thanks for your understanding.
31st August 2020
NOTE : All Nippon airways.
Due to rapidly increasing COVID-19 cases globally, we will be extending the special handling of tickets for travel until 31st Oct, 2020. For already issued tickets, we will allow special handling, i.e change at NO-ADC or full refund on pre-set conditions.
Applicable condition for special handling Special procedure is available, if all of the following conditions are met:
For itinerary from/to Japan (Except WUH/HKG/MFM and Mainland China)
1) Applicable Ticket is 205 plate.
2) Date of Issue Ticket is On/before Aug 28th, 2020
3) Date of Original Departure is From February 26,2020 to Oct 31,2020
4) Applicable Sector is an itinerary that includes flights from/to Japan on unused sectors.
REFUND
If all the above conditions are met, please proceed for full refund on the respective GDS with WAC code as "WCN001"
For partial refunds, please raise RA.
REISSUE
In case of reissue, tickets can be reissued for travel on/before March 31st, 2021.
Note : Kindly contact the airline for reissuance at NO adc.
ALL NIPPON AIRWAYS CO.LTD.
Cancellation:
For tickets issued on or before 31st March,2020.
Cancellation penalty will be applicable as per the airline rules. Please avoid No show, Cancel your booking before the travel date. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Rescheduling:
For tickets issued on or before 31st March,2020."
"Unlimited date change without any change fee.
Flexibility of destination change.
Flexibility to board (Go show) an earlier flights on the same day of departure for same sector for travel period 13th March to 21st
May,2020. Re-booking needs to be done on or before 30th June,2020. Re-booked travel must be completed by 31st Dec,2020.. Passernger has to connect with Akbar Travel for future date booking. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings"
In response to the evolving impacts of COVID-19, the New Zealand government yesterday announced significant new requirements that apply to international travellers arriving in New Zealand. From Monday 16th March 2020 at 0100 NZ time, all people, from any country (except Pacific Islands) entering New Zealand, regardless of being a New Zealand citizen or not, will be required to self-isolate for 14 days. This restriction will be reviewed in 16 days’ time.
If you have a Jetstar Airways booking for international flights to or from New Zealand (excluding Auckland-Rarotonga) before 31 March 2020 and passengers no longer wish to travel, you can cancel flights and receive a credit voucher for the value of the ticket.
To cancel flights and receive a voucher, visit Manage My Booking and enter the booking reference and last name. The voucher can be redeemed in one booking only within 6 months of issue, for travel within 12 months of the booking date.
To help passengers get home today ahead of the introduction of new travel restrictions, we have put on an extra Melbourne-Christchurch return service and brought forward our Sydney-Auckland service:
JQ 203 Sydney-Auckland: Brought forward 1 hour and 20 minutes
Now departing Sydney at 18.20
JQ 7175: New Melbourne-Christchurch service
Departing Melbourne 14:00
All of Jetstar’s COVID-19 policies and latest travel alerts can be found at https://www.jetstar.com/au/en/travel-alerts
Many thanks for your understanding and support during this time.
Below some important information relating to boarding restrictions on Alitalia flights and entry in different countries due to measures related to the Coronavirus epidemy (COVID-19)
PASSENGERS WITH MOBILITY RESTRICTIONS OR AFFECTED BY SUPERVENING IMPOSSIBILITY TO USE THE AIR TRANSPORT SERVICE DUE TO EPIDEMIOLOGICAL EMERGENCY.
New
Passengers belonging to the categories identified by paragraph 1 of art. 28 of Law Decree n. 9 of March 2nd 2020 and art. 1 of the Italian Prime Minister's Decree of March 8th 2020 , as amended by the Italian Prime Minister’s Decree of March 9th 2020 which imposed restrictions on the movement throughout Italy of natural persons identified by the decrees themselves, as described below:
holding Alitalia tickets:
from / to
- all destinations served by Alitalia;
- foreign countries listed below;
purchased within April 3rd 2020;
with a travel dates until May 31st 2020;
Who are obliged to modify or renounce to journey, can ask for:
1. CHANGE OF RESERVATION WITH NO PENALTY performed by Travel Agents, for tickets previously issued or by Contact Centre Alitalia for tickets issued in Alitalia direct sales channel, changing booking date with new travel dates not later than December 31st 2020
In case of original flight reservations on:
AZ Operating
rebooking without penalty, in the same booking class as original booking or in the first available class, same cabin.
AZ Marketing
rebooking without penalty, exclusively in the same booking class as original booking, same cabin.
Rebooking will be performed by Travel Agents, for tickets previously issued by Travel Agents or by Contact Centre Alitalia and must be made not later than May 31st 2020.
For all other conditions, fare rules of purchased ticket will be applied.
Electronic tickets must be revalidated and/or reissued without penalty by Travel Agencies and/or Contact Centers, inserting in the "endorsement / restriction" box the indication: SKCHG COVID-19 RED
2. VOUCHER (TCV) for an amount equal to the value of the ticket purchased or its residual value, valid for the purchase of other tickets to any destination operated by Alitalia, which can be used to travel within one year from voucher (TCV) date of issue.
The request to issue the voucher (TCV) can be finalized by Alitalia Contact Center within May 31st 2020.
3. AWARD TICKETS: change of reservation or miles credit back and taxes refund, in case of renouncing to award tickets, through Alitalia Contact Center.
Rebooking and revalidation of the award ticket will have to be performed within May 31st2020.
Below is applicable only on International Flights
Dear Travel Partner,
We have cancelled some of our flights due to the regulatory restrictions. We assure you that our teams are dedicated to minimise the inconvenience caused to our guests.
You may choose one of the following service recovery options for the flights cancelled from 1st Jun'20 onward in order to help us help you at the earliest.
1. Unlimited flight change: Change to any new travel date before 31 October 2020 on the same route without any additional cost subject to seat availability. Changes can be done through AVA Chat bot available on our website www.airasia.com and in agency login.
To claim Move Flight: Select “Covid-19” => “I want to change/cancel my flight” => “Move Flight”
2. Full Credit Account (Credit Shell) which will be valid for 730 days.
To claim for Credit Account (Credit Shell) in Big Member: Kindly sign up as a Big Member on airasia.com using the same email id as used during the booking & then fill this form https://air.asia/RPFg4 to request for a Credit Account.
3. Full Refund in Agency Account.
To claim for Credit Account in Agency Login: Kindly submit the case in AVA chat bot. Select “Refund/Check Case Status > Cancelled domestic flight in India (I5) > Credit Account”
In case, you have any query you may reach us at our Travel Support Desk number 080-5446746746
As a measure of precaution against COVID-19, our call centre is operating with limited resources. For any queries, visit us on www.goindigo.in, message us on Facebook or tweet us at @IndiGo6E with your PNR details.
Waiver policy for flights cancelled by IndiGo during the lockdown period : 25 Mar 20 to 3 May 20
All bookings for travel during this period are being cancelled by IndiGo at their end.
Travel partners can also cancel their respective bookings by logging on to our website outside their agency login ID
A credit shell for the PNR shall be made for the full amount without any cancellation charges, which can then be used for the same passenger(s) anytime before 30th Sep 20, for travel any time till our schedule is open for sale.
Fresh bookings can be made by calling our call center and have the Credit Shell adjusted in the new booking.
We are working to develop an automated solution to issue tickets without approaching the call center. We shall update you as soon as the application is up & running.
Cancellation policy / process for FIT tickets issued any time for travel upto 30 April 20 (except flights cancelled during Lockdown period of 25th Mar to 14th April where CS has been made)
Travel Partners can cancel the booking at their own end after paying the applicable cancellation fee.
Passenger to be explicitly advised that the amount charged towards the cancellation fee to be used against his/her future travel of any date.
Fresh booking for the same passenger to be made before 30th Sep 2020. Travel can be of any time / date till our schedule is open for sale.
Travel agent to issue the fresh ticket for the same customer and send the booking to IndiGo along with the PNR cancelled earlier at agency.support@goindigo.in
Fresh ticket to be issued in saver fare only, exception being cancelled SME fare can be issued in SME fare.
IndiGo to match the name/s of the current booking with the earlier cancelled booking. Both bookings should be from same agency login ID.
If the name/s of passenger and agency login ID match, IndiGo to refund the cancellation charges to the agent for the earlier PNR.
The above policy is applicable for FIT tickets issued for travel up to 30th April 20.
For bookings having travel after 30th April 20, normal cancellation policy to apply.
Rescheduling Policy for FIT tickets issued any time for travel upto 30th Sep 20
Travel Partners can reschedule bookings having travel upto 30th Sep 20 at their own end for any future or earlier date.
No change fee shall be applicable on such rescheduling. Difference of fare shall be applicable.
In case the new fare is lower, refund shall be processed.
The above changes can be made directly through all booking channels
Existing group Bookings held
Groups held for travel upto 30 Apr 20 can be cancelled at NIL cancellation charges if the outbound travel date is outside 3 days on the date of cancellation.
Group bookings with outbound travel date upto 30th Apr 20 and return after 30th Apr 20 also covered under this cancellation policy.
No cancellation fee shall be applied on all such cancellations given above.
The paid amount shall be held as a credit shell in the PNR.
The credit shell to be fully utilized for future group bookings uptill 30th Sep 20. Travel can be beyond 30th Sep 2020
The fresh group booking should be of the value equal to the cancelled group or more. It should not be less than the cancelled group value.
IMPORTANT
As per our earlier group cancellation policy (in the trail mail) for Groups cancelled for travel between 12 - 31st Mar, the fresh group booking was restricted for travel upto 31st Jul 2020. We are giving a relaxation to this policy by allowing the future group to be issued for travel for any future date till our schedule is open. However the fresh booking should be made before31st Jul 20 for such credit shells. Any un utilised credit shell shall expire after 31st Jul 20.
You are requested to go through the above details and feel free to get back for any further clarifications
Cancellation:
Cancellation with the airline for Travel Till 3 May 2020
The airline will provide full refund in the form of a credit shell which can be utilised to make another booking for same passenger, same sector to travel till 30th Sept 2020. To get credit shell benefit please connect with airline call centre, Airport counter or visit https://www.goindigo.in/edit-booking.html
Cancellation with us for Travel period 3 May'20 - 30 Apr'20
Passegners will be charged a cancellation penalty by Airline/Travel agent and will provide credit note, which the passenger can utilise to make another booking for same passenger, same sector till 30th Sept 2020. Travel dates are open. To get credit note benefit please connect with the airline or visit https://www.akbartravels.com/b2cplus/myaccount/mybookings
Cancellation for travel after 3 may 2020
The airline penalty will be applicable which will be non-refundable/Adjustable.
Reschedule:
For Travel Till 30 Sept 2020
"You can reschedule your booking for any date of your choice with NO change fee, however fare difference if any will be borne by the customer.
To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Dear Trade Partner,
As we continue to look towards the future, I wanted to share with you our latest updates. We’ve been busy behind the scenes making sure that as soon as the time is right, we’re ready to return to the skies.
Network updates
Working closely with the UAE Government and Global Aviation Authorities, our aim is to gradually return to a fuller schedule as soon as it is safe for us to do so. For now, our flights remain suspended until 1 May, and we’ll continue to operate a number of special repatriation flights to help foreign citizens return home from Abu Dhabi. These flights are available to book through the GDS.
We’re planning to operate a reduced network from 1 May 2020, and will launch our new Vienna service on 1 July 2020.
My focus now is on ensuring that you have everything you need from Etihad to support your customers at this time. I am pleased to let you know that we have updated our policies today, giving you and your customers greater flexibility to rebook in the future, with a longer date period to choose from.
A message from GCEO Tony Douglas
From bringing the world home to vital cargo flights – and our most extensive aircraft maintenance programme yet – our focus is firmly fixed on the future and the clearer skies to come, all of which you can hear directly from our Group Chief Executive
Officer, Tony Douglas.
We really value our partnerships around the world, and we care about what you think. If you have any questions, ideas or suggestions, please do reach out to me or your local Etihad representative. Or for more information about our latest policies and travel updates, please visit etihadhub.com.
We’re so grateful for your ongoing loyalty and support at this time. From all of us at Etihad Airways, thank you.
16th April 2020
In accordance with flying restrictions imposed by DGCA for no Domestic Flight from 25th March to 31st March 2020, during this period we will be permitting 01 FOC Date change, with difference in fare to be paid if any, for travel upto 31st December 2020.
For all the cancelled flights between 25th March to 31st March 2020, the PNR status would change to UN hence please advise your ticketing team that these tickets would only be applicable for One FOC date change as mentioned above and processing of full refund on these tickets is not permitted .
For all the PNR’s with UN status (flights cancelled between 25th to 31st March) ticketing team must remove the UN status from the que and add a fresh segment in the PNR for travel until 31st December 2020 or reissue the ticket and associate new PNR with the old ticket .
Rest all terms and conditions would remain as per system fare rules.
COVID-19 Flexibility for customers with an original ticket issued on/after 20 March 2020 and on/before 30 June 2020. Ticket must be re-issued prior to travel recommencing.
Applies to VS and VS* tickets issued on/after 20 March 2020 and on/before 30 June 2022. This bulletin replaces previous policy issued.
To assist VS/VS* passengers impacted by the global health concerns of the Coronavirus. It is intended for customers who need to change travel dates and not time of departure on the same travel date.
Read the full bulletin by clicking on: https://www.vsflyinghub.com/en_in/vsbulletin/vsbulletin---covid-19-travel-policies-and-schedule-9-april-2020
Click here to read about the policy regarding ticket issued date on/before 19 March 2020.
For passengers with flights that have been impacted by significant schedule change
UK & India Travel Requirements
Virgin Atlantic under the bilateral agreement between UK and India has resumed its operations from Delhi to London Heathrow and will soon be flying from Mumbai to London Heathrow starting 17 September. Please direct travellers to the Travel Restrictions page on our website for the latest guidance and to complete the relevant documentation. Failure in providing the required documents and forms will result in denied boarding. Passengers are required to complete documentation in both directions of travel, with further details below.
In order to ensure that your customers are well informed, we ask you to update all passenger contact details within the booking in line with IATA Resolution 830d. A link to this can be found here. Customers who choose not to provide their contact details may not receive information relating to flight and travel guidelines.
Passengers MUST adhere to the following requirements before travelling.
Travelling from India
Only stranded British Nationals, foreign nationals transiting through the UK or their spouses, whether accompanying or otherwise or Indian nationals holding a valid UK visa and destined for the UK or Seamen of foreign nationalities; Seamen holding Indian passports subject to clearance from the Indian Ministry of Shipping will be permitted to travel from India to the UK.
Passengers will be only checked for their temperature at the entrance to the departure terminal while existing India.
Entry into UK
A mandatory 14-day self-isolation period is in place for all arrivals (resident and non-resident) into the UK, with the exception of those arriving from the current list of countries on the UK travel corridor list of exemptions.
Travellers MUST:
Customers that do not complete the form before arriving in the UK may be subject to a fine, and non-residents may be denied entry upon arrival.
Customers that are connecting in transit through the UK are exempt from the 14-day quarantine period. The full list of exemptions can be found here.
Temperature screening will be in place for all customers before boarding the flight.
Travelling to India
Only stranded Indian Nationals, Overseas Citizen of India (OCI) cardholders holding British passports, and customers (including diplomats) holding a valid visa issued by an Indian Mission in any category covered under the Ministry of Home Affairs (MHA) will be permitted entry into India.
Additional guidelines from the Government of India are available here.
Customers that do not meet these requirements will not be permitted entry into India.
To do:
Temperature screening will be in place for all customers before boarding the flight.
*Subject to any applicable regulatory approvals
For more information please visit the Delhi airport FAQ available here or the Mumbai FAQ here.
Cancellation:
Booking on or before 31March 2020 for Travel on or before 30 June2020.
Cancellation penalty will be applicable as per the airline rules. Please aviod No show, Cancel your booking before the travel date. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Booking on or before 31March 2020 for Travel on or before 30 June2020.
"Free rescheduling allowed - (penalty charges waived off; fare difference will apply)
Original ticket can be kept with an open date status for 760 days from the date of original booking date. Passernger has to connect with Akbar Travel for future date booking. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Travel from 01 June 2020
Cancellation penalty will be applicable as per the airline rules. Please aviod No show, Cancel your booking before the travel date. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Booking on or after 01 April 2020
Cancellation penalty will be applicable as per the airline rules. Please aviod No show, Cancel your booking before the travel date. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
COVID-19 Refund & Change Policy**Update**100420
Dear Trade Partners,
Emirates would like to update you on the Refund and Change Policy , for Scenarios impacting tickets issued on or before 31May’20 with at least one coupon with scheduled EK departure on or before 31Aug’20.
This Supersedes all our previous circulars.
Scenarios impacting tickets issued on or before 31May’20 with at least one coupon with scheduled Emirates departure on or before 31Aug’20.
Changes :
Changes and Reissues are permitted with waiver of Reissue Fee & Fare difference in any RBD within the same cabin, to an alternate flight or to/from nearest EK online gateway within the same region where EK flights are operating.
If passenger wishes to rebook/reissue to another region , no Reissue Fee to be collected , however Fare difference (if any) will need to be collected.
Please continue to use code “ROGW006 DUE COVID-19”
Keep your Ticket :
Original ticket can be kept with an open coupons status for 760 days from date of original ticket issue.
This ticket will then be accepted at face / residual value as payment for a new ticket for any date/flight.
Changes and Reissues are permitted with waiver of Reissue Fee & Fare difference in any RBD within the same cabin, to an alternate flight or to/from nearest EK online gateway within the same region where EK flights are operating.
If passenger wishes to re-book/re-issue to another region , no Reissue Fee to be collected , however Fare difference (if any) will need to be collected.
Please continue to use code “ROGW006 DUE COVID-19
Unused portion of the ticket can be refunded in full without penalty after
12 months from original date of issue, if new flight not booked prior to this date.
Refund & No-show :
For flight cancellations, travel bans and lock downs preventing travel, unused portion of the ticket is eligible for refund without penalty. Processing delays may apply due to current backlog.
We hope these options make it easier for you to book your clients on Emirates. Your local sales team welcomes any enquiries or clarifications.
Thank you for your continued support and commitment in managing disrupted customers during this challenging time.
Should you have any other queries or require further information on this release, please contact your local Emirates Sales team.
Kindly disseminate this information to all concerned.
COVID-19 Refund & Change Policy**Update**290620
Dear Trade Partners,
Emirates would like to update you on the Refund and Change Policy , for Scenarios impacting tickets issued on or before 31Jul’20 with at least one coupon with scheduled EK departure on or before 30Nov’20.
This Supersedes all our previous circulars.
Scenarios impacting tickets issued on or before 31Jul’20 with at least one coupon with scheduled Emirates departure on or before 30Nov’20.
Changes :
Keep your Ticket :
Unused portion of the ticket can be refunded in full without penalty after 12 months from original date of issue, if new flight not booked prior to this date.
Refund & No-show :
For flight cancellations, travel bans and lock downs preventing travel, unused portion of the ticket is eligible for refund without penalty. Processing delays may apply due to current backlog.
Thank you for your continued support and commitment in managing disrupted customers during this challenging time.
Should you have any other queries or require further information ,please contact your local Emirates Sales team.
Kindly disseminate this information to all concerned.
COVID-19 Refund & Change Policy*Update*260820
Dear Trade Partners,
Emirates would like to update you on the Refund and Change Policy, for tickets issued on or before 30Sep'20 with at least one coupon with scheduled EK departure on or before 30Nov’20.
This Supersedes all our previous circulars.
Changes :
Changes and Reissues are permitted with waiver of Reissue Fee & Fare difference in any RBD within the same cabin, to an alternate flight or to/from nearest EK online gateway, to/from DXB or within the same region where EK flights are operating.
If passenger wishes to rebook/reissue to another region , no Reissue Fee to be collected , however Fare difference (if any) will need to be collected.
Please continue to use code “ROGW006 DUE COVID-19”
Keep your Ticket :
Original ticket can be kept with an open coupons status for 760 days from date of original ticket issue.
This ticket will then be accepted at face / residual value as payment for a new ticket for any date/flight.
Changes and Reissues are permitted with waiver of Reissue Fee & Fare difference in any RBD within the same cabin, to an alternate flight or to/from nearest EK online gateway to/from DXB or within the same region where EK flights are operating.
If passenger wishes to re-book/re-issue to another region , no Reissue Fee to be collected , however Fare difference (if any) will need to be collected.
Please continue to use code “ROGW006 DUE COVID-19
Refund & No-show :
Unused portion of the ticket is eligible for refund without penalty. Processing delays may apply due to current backlog.
Should you have any other queries or require further information, please contact Emirates Contact Centre on 9167003333 between 0800 hrs and 1800 hrs or your local Emirates Sales team.
Kindly disseminate this information to all concerned.
Dear Cathay Agents user,
Further to our communication dated 25Feb’20 – below updated guidelines on Rebooking /Rerouting/ Refund for all COVID-19 related cancelled CX/KA flights issued on CX/KA document.
Re-booking/ Rerouting
Rebooking/ Rerouting fees waived provided original ticketed flight status shows as UN (SSR remark will reflect on the booking of the cancelled flight or kindly check itinerary history) .
Mandatory endorsement remarks to be updated ‘Invol Reissue due Flt No. __ / dt __ xxld’
For tickets issued before 23Mar’20
For tickets issued between 09Mar'20 and 31Jul'20
Please click here for more information on Rebooking / Reroute T&C.
If ticket control is with the airline, kindly rebook new dates & contact our Customer care team (Reservations) for revalidation.
Full Refund
Refund fee waived provided original ticketed flight status shows as UN (SSR remark will reflect on the booking of the cancelled flight or kindly check itinerary history)
Ticket to be refunded on GDS with mandatory Refund remark Full Refund due CX/KA Flt No.__/ dt __xxld.
Part refund
Refund fee waived provided original ticketed flight status shows as UN (SSR remark will reflect on the booking of the cancelled flight or kindly check itinerary history)
Unused NUC*ROE + taxes to be refunded on GDS with mandatory Refund remark Partial Refund due CX/KA Flt No.__/ dt__xxld
Agent to calculate NUC + unused taxes
Example:
BOM HKG V 20FEB FLOWN
HKG YVR V 20FEB FLOWN
YTO HKG N 14JUL UNUSED
HKG BOM N 14JUL UNUSED
BOM CX X/HKG CX YVR498.18/-YTO CX X/HKG CX BOM320.33NUC818.51END ROE 71.760980
Refundable fare=Unused NUC 320.33*ROE 71.760980=INR22987
Cathay Credits
Alternatively, if pax wish to keep the entire unused ticket open and they don’t know when they’ll be able to fly, they can easily swap the ticket for Cathay Credits instead of refunding the ticket. Cathay Credits can be used to book a new trip when it best suits pax and it equals to the value of the original tickets booked.
Please click here for more information on Cathay Credits.
*For further clarification, kindly contact our Customer Care team (reservations) on the toll free number: 000-800-440-5009 (to be dialed from an ISD facility mobile/Landline).
DEAR TRADE PARTNERS,
SUBJECT: PASSENGER ADDITIONAL RIGHTS FOR TICKETS ISSUED ON/BEFORE MARCH 20, 2020_NEW TRAVEL DATE REVISED. PLEASE MENTION IN ENDORSEMENT (ISTCOTK 301456 APR20)
WITH THIS UPDATE ONLY NEW TRAVEL DATE IS EXTENDED AND NO REVISION IS APPLIED FOR OTHER RIGHTS.
THIS UPDATE OVERRIDES ALL PREVIOUS COVID-19 RELATED UPDATES. ADDITIONAL RIGHTS WILL BE GIVEN ACCORDING TO RULES BELOW FOR THE NON-CANCELLED INTERNATIONAL FLIGHTS PASSENGERS.
APPLICATION DEFINED IN THIS UPDATE INCLUDES EXTRAORDINARY CASES WHICH ARE NOT COVERED WITHIN FLIGHT AND SERVICE IRREGULARITIES PROCEDURE (PR.10.67.006). THE RULES GIVEN IN THIS UPDATE ALSO INCLUDE FLIGHTS WHICH ARE OPERATED ON TIME AND/OR DELAYED WITHIN LIMITS DEFINED IN RELATED PROCEDURE IN CASE THAT PASSENGERS REQUEST CHANGES. THE IRREGULARITIES DEFINED IN FLIGHT AND SERVICE IRREGULARITIES PROCEDURE (PR.10.67.006) WILL BE USED FOR ALL OTHER EXTRAORDINARY CASES WITH THE RULES MENTIONED IN THIS PROCEDURE.
FOR ALL INDIVIDUAL AND GROUP TICKETS PURCHASED ON/BEFORE MARCH 20, 2020, ORIGINAL BOOKING ON FLIGHTS UP TO DECEMBER 31, 2020 (INCLUDING ANADOLUJET INTERNATIONAL FLIGHTS EXCLUDING DOMESTIC FLIGHTS WITHIN TURKEY AND TO/FROM ERCAN AIRPORT) REBOOKING/REROUTING OR OPEN-ENDED TICKETS REQUESTS WILL BE APPLIED WITHOUT CONSIDERING FARE RULES ACCORDING TO THE FOLLOWING CONDITIONS;
1) REBOOKING / REROUTING REQUESTS:
REBOOKING AND REROUTING WILL BE MADE WITHOUT ANY CHARGE FOR DIFFERENT BOOKING CLASSES ONLY IF THE NEW DESTINATION IS IN THE SAME IATA REGION AND IN THE SAME CABIN PROVIDING THAT TRAVEL IS COMPLETED UP TO DEC 31, 2021 (INCLUDED) FOR TK AND AJ OPERATING FLIGHTS.
IF CHANGES AFFECT PASSENGERS TRAVEL PLANS, REBOOKING AND REROUTING WILL BE MADE FREE OF CHARGE WITH THE ORIGINAL CLASS (UP TO EFFECTED DURATION) IF THERE IS AVAILABILITY IN THE SAME CABIN WITHOUT CONSIDERING AVAILABILITY OF ORIGINAL CLASS.
FOR TK STOCK(235) TICKETS INCLUDING INTERLINE FLIGHTS (CODESHARE OR SPA), REROUTING AND REBOOKING WILL BE MADE WITHOUT ANY CHARGE IN CASE OF SAME BOOKING CLASS IS AVAILABLE.
IF THE SAME BOOKING CLASS IN THE SAME CABIN IS NOT AVAILABLE, FARE DIFFERENCES AND OTHER CHARGES WILL BE CHARGED WITHOUT APPLYING REBOOKING/REROUTING PENALTIES.
HOWEVER; IF INTERLINE FLIGHTS CHANGE TO TK OR AJ OPERATING FLIGHTS, CHANGE WILL BE APPLIED ACCORDING TO THE UPDATE.
CONDITIONS FOR FREE CHANGE:
FREE CHANGE CAN BE APPLIED ONLY IF FLIGHTS IN RESERVATIONS ARE CANCELLED BEFORE THE FIRST FLIGHT DEPARTURE TIME.
NEW DEPARTURE DATES CAN BE DECIDED LATER UP TO DEC 31, 2021 (INCLUDED).
TICKETS WHICH ARE CANCELLED ACCORDING TO THE THIS RULE,PASSENGERS WILL NOT BE ACCEPTED AS NO-SHOW EVEN THOUGH REBOOKING/REROUTING IS MADE AFTER THE ORIGINAL TICKET FLIGHT DATE.
IF RESERVATIONS ARE NOT CANCELLED BEFORE SCHEDULED DEPARTURE TIME OF FLIGHT, RESERVATIONS WILL BE ACCEPTED AS NO-SHOW AND THE CHANGE REQUESTS WILL BE MADE ACCORDING TO THE ORIGINAL TICKET RULES.
EXCEPTION:
IN ORDER NOT TO RESTRICT PASSENGER RIGHTS GIVEN BY PREVIOUS TELEX, PASSENGERS WHO HAVE A RESERVATION WHICH ARE TICKETED ON/BEFORE MAR 20, 2020 (INCLUDED) AND TRAVEL DATE IS UP TO MAY 31,2020 (INCLUDED) CAN CHANGE THEIR RESERVATION EVEN AFTER FIRST DEPARTURE DATE. CANCELLATION IS NOT NECESSARY BEFORE THE FIRST DEPARTURE DATE ONLY FOR THESE PASSENGERS. THIS CHANGE CAN BE APPLIED JUST ONCE AND THEY WILL NOT BE ACCEPTED AS NO-SHOW.
2) OPEN-ENDED TICKET PROCEDURES
PASSENGERS WILL HAVE AN OPEN-ENDED TICKET ONLY IF FLIGHTS IN RESERVATIONS ARE CANCELLED BEFORE THE FIRST DEPARTURE TIME OF ORIGINAL TICKET. NEW DEPARTURE DATES CAN BE DECIDED UP TO DEC 31, 2021 (INCLUDED). PROVIDED THAT NEW TRAVEL MUST BE COMPLETED BEFORE DEC 31, 2021 (INCLUDED).
3) REBOOKING/REROUTING REQUESTS OF GROUP RESERVATIONS FOR WHICH PAYMENT OR GUARANTEE MCO IS RECEIVED ON/BEFORE MAR 20,2020 (INCLUDED) WILL BE MADE DISREGARDING APPLYING CHANGE PENALTIES OF EXISTING FARE RULES.
4) REFUND REQUESTS
REFUND AND CANCELLATION REQUESTS WILL BE MADE ACCORDING TO ORIGINAL FARE RULES. THERE WILL BE NO GIVEN REFUND RIGHTS WITHIN THE SCOPE OF THIS UPDATE.
REFUND RIGHTS GIVEN BY PREVIOUS COVID-19 RELATED UPDATES, WHICH IS ABOUT NOT CANCELLED INTERNATIONAL FLIGHTS, WILL NOT BE APPLIED NO MORE.
5) ISSUE DATE FOR NEW TRAVEL
THERE IS NO RESTRICTION ON ISSUE DATE. NEW TRAVEL DATES CAN BE DECIDED UP TO NEW DEPARTURE DATE OF TRAVEL.
6) EXTENSION OF VALIDITY
VALIDITY OF TICKET CAN BE EXTENDED UNTIL FEB DEC 31, 2021 (INCLUDED)WITHOUT ANY FARE DIFFERENCE OR PENALTY.
7) TICKET CHANGES REQUESTS CAN BE MADE BY TURKISH AIRLINES SALES OFFICE, SALES AGENTS WHERE THE TICKETS ARE PURCHASED, TURKISH AIRLINES ONLINE CHANNELS AND CALL CENTER.
8) OPEN-ENDED PROCEDURES CAN BE MADE BY TURKISH AIRLINES SALES OFFICE, SALES AGENTS WHERE THE TICKETS ARE PURCHASED AND CALL CENTER.
APPLICATION CONDITIONS:
VALID FOR TICKETS PURCHASED ON AND BEFORE 20TH OF MARCH 2020.
VALID ON FLIGHTS IF THE ORIGINAL DEPARTURE DATE IS UNTIL THE DECEMBER 31, 2020.
NEW JOURNEY SHOULD BE COMPLETED UP TO DEC 31, 2021 (INCLUDED)
VALID FOR TURKISH AIRLINES AND ANADOLUJET OPERATING INTERNATIONAL FLIGHTS (EXCLUDING
DOMESTIC FLIGHTS WITHIN TURKEY AND TO/FROM ERCAN AIRPORT).
THIS APPLICATION IS VALID FOR REBOOKING AND REROUTING REQUESTS OF GROUP RESERVATIONS UNDER THE CONDITIONS OF GENERAL GROUP RULES.
REBOOKING AND REROUTING REQUESTS WILL BE APPLIED WITHOUT ANY CHARGE (YR, TAXES AND FARE DIFFERENCES ETC.) ONLY FOR ONCE.
THIS UPDATE WILL BE ALSO VALID FOR NON-CHANGABLE PROMOTIONAL TICKETS.
CHANGE REQUEST WILL BE APPLIED FOR MILES AND SMILES TICKETS (EXCLUDING DOMESTIC TICKETS WITHIN TURKEY AND TO/FROM ECN AIRPORT).
THE CHANGES MENTIONED ABOVE WILL BE LIMITED TO ONLY ONCE AND OTHER ADDITIONAL CHANGES WILL BE HANDLED WITH EXISTING PENALTIES AND FARE DIFFERENCES WITHIN THE FARE RULES.
ALL CHANGES CAN BE MADE BY TK OFFICES AND ISSUING AGENTS.
KINDLY DISSEMINATE THE ABOVE INFORMATION TO ALL CONCERNED. YOU MAY GET IN TOUCH WITH US FOR FURTHER INFORMATION OR CLARIFICATION.
Toll Free number 000 800 050 1565 for India only.
Further to our attached Tariff Notice dated 13 Jun’20, please see a more detailed explanation on the subject tariff. This is not to be circulated with your sub agents & corporates.
· Refunds will only be possible via EMDS that can be utilized within 12 months of issuance for domestic travel and 24 months for international travel
· Cash refunds will be permitted only after expiry of EMDS & Tickets applying the original terms & conditions
· Customers who do not wish to take advantage of any of the rebooking options above may still submit tickets/EMDs for refund. Refunds will be processed according to the fare conditions or, in the case of cancelled flights, on an involuntary basis. However due to the current situation, we ask for understanding as there will be delays in processing refund requests.
Please note : -
• This added option is NOT a blanket OK that KQ will process refunds at NIL Penalty
To clarify please note : - We will differentiate cancelled flights as follows : -
1. Flights cancelled by Kenya Airways even where there was no government mandate
· E.g. Cancellation of KQ 210 / 211 on BOM/NBO/BOM between 17th to 22nd Mar 2020
o Which was a capacity adjustment on the BOM route due COVID impact
· OR flights that may have been cancelled by KQ for technical reasons
· For guests who held tickets with confirmed bookings on such flights we will treat the impact on guests as involuntary and hence offer a full refund
2. Flights cancelled by Kenya Airways due to government mandate
· E.g. Flights on BOM (all India International) route cancelled from 22nd Mar 2020 till 30th Jun 2020 (as of today 13th Jun 2020)
· Note mandates from other governments will also be looked at incase travel is to destinations beyond NBO
· If Guest insists for refund in spite of the Flexibility in bookings + EMD of full value for future travel on KQ
· Then refund will be considered less the Refund penalty as per the ticket conditions of the ticket held by guest
· As such flight cancellations are NOT in the control of airlines
Exception : -
· If Guests have been issued a fresh ticket on / after 22nd Mar 2020 for travel between 23rd Mar 2020 to 30th Jun 2020 on the India route
· Full refund will be considered in line with DGCA Mandate to the airlines.
Trust the above details / explanation, will enable you to address your partners/guests requests.
Kenya Quarantine exempted states : https://www.kcaa.or.ke/quarantine-exempted-states
Visa, Health and Country requirements: https://www.kenya-airways.com/prepare-for-travel/visa-health-and-travel-requirements/en/
Kenya Mandatory online Travelers Health Surveillance Form to be filled and submitted prior: https://bit.ly/covid19moh
Travel Advisory Number | 4
Date of Issue | 18 March 2020
Subject | COVID-19 SAA NETWORK (EXCLUDING ITALY)
South African Airways (SAA) advises all customers that due to the COVID-19, we will allow one
(1) free change on SAA operated flights subject to the conditions below:
Assistance will be provided to all ticketed passengers holding a South African Airway’s ticket (only) and planned new bookings via any SAA Call Centre, City Travel Office or Travel Agent with the following conditions.
A. Applicable to tickets issued on/before 15 March 2020 for travel between 15 March and 30 April 2020.
B. Applicable for new bookings for travel planned between 15 March and 30 April 2020.
Rebooking Conditions applicable:
Must rebook / reissue ticket by 30 April 2020.
Complete travel by 28 February 2021.
Rebook same booking class with no additional collection and change fees waived. Additional fare collection and taxes will apply to cases of seasonality change, but change fees will be waived.
If same booking class is not available, upgrade to lowest applicable booking class. Additional fare collection and taxes will apply, but change fees will be waived.
One (1) Free change and ticket reissue permitted only.
Tickets to be endorsed “COVID-19 SA FLT/DATE”.
Applicable to all fare types.
Change of cabin will not be permitted.
Change of routing will not be permitted.
This travel advisory waives the 72-hour rule.
This advisory is applicable to South African Airways flights only and does not apply to Mango, SA Express and Airlink, issued on SA (083) ticket stock and not on separate tickets of other airlines. This TA will apply when Mango, SA Express and Airlink forms part of the itinerary issued on SA (083) ticket stock.
No refunds are permitted as part of this advisory.
Other refunds are permitted according to the applicable fare rule.
Previous No-show passengers are not eligible for this waiver.
SAA reserves the right to withdraw or revise the conditions without prior notice.
Contact details
South African Airways Call Centre and City Office Contact details
South Africa
Johannesburg Call Centre | 27 (0) 11 978 1111 or 0860 606 606
Or visit https://www.flysaa.com/help/customer-support/contact-us
Facebook: www.facebook.com/flysaa
Twitter: Twitter.com./flysaa
Twitter (customer service): @flysaa_care
South African Airways regrets any inconvenience to our customers as a result of the COVID-19
and we encourage all customers to visit our website www.flysaa.com for further updates.
Update - Commercial Policy
Fee Waiver for Qantas International Excluding TASMAN
All customers with an existing QF (081) booking for travel in August, September and October 2020 are entitled to:
Cancel and retain the value of the ticket in credit
Upon rebooking, Qantas will waive the change fee
Conditions
Authority number 628181 must be entered into the endorsement box to avoid ADM.
Please see Qantas Agency Connect for more details.
Qantas India Team
Dear Travel Partner,
Based on the high volume of waivers and special conditions that we are handling at the moment due to the COVID-19 impact, we are implementing the following measures:
In order to do so, we need you to load all refund requests that apply within the ticket fare rules through BSPlink, where we will be processing them.
Important
We appreciate your patience and support during this time.
SINGAPORE AIRLINES SIMPLIFIES ITS TRAVEL WAIVER POLICY
TRADE COMMUNICATIONS | EFF 09 APRIL 2020
[A] Aircraft Cleaning:
We spend between 6-7 hours cleaning each aircraft every day.
As of 7th March 2020, we have enhanced our overnight cleaning procedures. Typically, we use Environmental Protection Agency (EPA) approved, hospital-grade disinfectant in the lavatories and an interior cleaner in the cabin.
Now, we are expanding the use of the hospital-grade disinfectant throughout the aircraft, and it will be used for deep cleaning the aircraft, i.e. in the cabin, on elements in the flight deck, and in the lavatory. This goes beyond any of the standard guidelines.
Also, we equip each of our aircraft with a HEPA (High Efficiency Particulate Air) filter, which filters out recirculated air on-board each plane to remove airborne particles. HEPA filters are also used in hospitals to provide patients with clean air wherein they extract more than 99.999% of even the tiniest viruses, including COVID-19.
[B] At The Airport:
Disinfecting the check-in kiosks:
Touch-screens are used by multiple customers – at GoAir we have addressed this issue by disinfecting them multiple times on a daily basis.
Disinfecting gate areas and all the check-in counters:
Disinfecting the gate areas across airports that are part of our network has been initiated. Besides, disinfecting the ticketing and check-in counters is also being done.
[C] Across GoAir Offices:
We have equipped all employees with disinfectants, sanitizers, gloves and other protective equipment, particularly for those who engage directly with customers.
On-going education on WHO guidelines and training to our employees considering that they are the ones who interact with customers. All these measures have been initiated with single focus of ensuring customer safety and well-being of our employees too.
[D] Flexible Policies:
In addition, we want to take a moment to remind all the customers of our recently added flexible policies. These policies will provide our customers peace of mind every day.
1. In the immediate term (till 31st March 2020), we will allow new and existing bookings to be rescheduled without penalty (though fare differences may apply) for an alternate travel date till the end of April 2020. If your plans change and if you decide to postpone your travel, we will be happy to re-accommodate you on an alternate GoAir flight of your choice on the same sector as long as you notify us up to 3 days before the scheduled departure.
2. Additionally, we are also extending similar flexibility on all the new bookings for travel upto 30th September 2020 and not charge customers a fee to change their reservations. This facility is available for all new bookings as long as you notify us up to 14 days before the scheduled departure.
These policies are aimed at providing comfort to all our customers so that they can book and travel on GoAir as normal, and, if the circumstances change in the future, they can alter their plans without the penalty of a fee.
[E] Monitoring the Situation Closely:
Rest assured, we are monitoring this developing situation closely, staying in regular contact with Government agencies, health organizations, and other experts.
We've developed a host of resources to keep you informed and updated along the way, including our Travel Advisory on GoAir website and our company’s social media pages, and we'll continue to post updates as this situation evolves. Here is the latest bulletin from IATA for your perusal:
https://www.ttgasia.com/2020/03/10/iata-reiterates-travel-is-safe-calls-for-return-to-normalcy/
Thank you for your patience and trust in GoAir. We are prepared to navigate through these challenging circumstances keeping in mind your safety concerns and your continued confidence in GoAir at the forefront of everything we do.
FOR NEW AND EXISTING BOOKINGS -
TRAVEL BETWEEN MARCH 19, 2020 TO MAY 17, 2020
GoAir is automatically protecting your ticket and fare for travel up to May 17, 2021.
• You can use the value of your ticket for travel on a future date and for any GoAir sector
• You do not have to call us to do this, your ticket and fare paid is being automatically protected
• While sector change is permitted, name change is not permitted
FOR NEW BOOKINGS MADE AFTER MARCH 11, 2020
FOR TRAVEL BETWEEN MAY 18, 2020 TO DECEMBER 31, 2020
• You can reschedule your travel to any other date without incurring rescheduling charges up to 14 days prior to the original travel date
• Rescheduling done within 14 days to departure will attract rescheduling charges
• Sector and name change is NOT permitted
HOW TO MODIFY YOUR BOOKING
• Whenever you are ready to make new travel plans, you can do so through self-service on our website www.goair.in or our app, under the “Manage Booking” option, and use the booking reference (PNR) of your original booking
• There will be a one-time waiver of change fees, but fare difference, if any, will be applicable
• You can use our website or app to reschedule all impacted bookings, even if your booking was made through a travel agent or Online Travel Agency
OUR REFUND POLICY
• All eligible customers may request their refund by sending a mail with their PNR details to feedback@goair.in
COVID-19 Refund Policy
We are allowing voucher refunds for unused value of non-China routes bookings made on or before 15th March 2020, for travel up to 31st May 2020. These vouchers are valid for 12 months upon date of issuance and can be used for rebooking travel later.
Scoot will be launching a self-service portal to obtain such voucher refunds for FIT bookings. Once the portal is made available, we will update via our website, social media channels and email notifications. For flights departing in next 72 hours, passengers may contact us via our call centre or on our social media platforms (Facebook or Weibo).
These policies will support passengers / agents with the flexibility to defer travel plans in view of the current COVID-19 situation, which is unprecedented and has been developing very quickly.
Due to high volume of requests, we are aware that it has taken longer than usual for our response, and we sincerely apologise for the inconvenience caused.
For further enquiry, please contact your local Scoot office.
Once again, we thank you for your kind understanding and patience.
Self-service refund available on Scoot website
As the Covid-19 situation continues to develop and more restrictions are put in place, we understand that travel uncertainty is still prevalent and that you may soon have to review your previous plans to travel and are reaching out to us for options.
Given the high volume of enquiries we have been receiving, we are inevitably taking longer to respond to you. We apologise for any inconvenience that this may have caused.
We have heard your feedback, and have enhanced our “Manage My Booking” portal on the website to include a self-service refund button. This option will be available for bookings made on/before 15 March 2020, for travel before 31 May 2020 so you do not have to contend with the longer than usual waiting times.
Please access the portal and select the refund option no later than 4 hours prior to your flight’s scheduled time of departure.
Please proceed with the prompts and we will do our best to process the refund in the form of Scoot vouchers within 30 business days.
We thank you for your support thus far, and hope to welcome you on our flights again in future.
Cancellation:
For tickets issued on or before 13th Mar, 2020 and travel up-to 30th April, 2020.
Cancellation penalty will be applicable as per the airline rules. Please avoid No show, Cancel your booking before the travel date. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Rescheduling:
For tickets issued on or before 13th Mar,2020 and travel up-to 30th April,2020.
To avail the Credit Shell, passernger has to connect with Akbar Travel for future date booking. To process plese click on https://www.akbartravels.com/b2cplus/myaccount/mybookings or passenger can visit the link and fill the form https://help.flyscoot.com/s/email-us
Cancellation:
Booking on or before 31 March 2020, Travel on or before 14 April2020
Cancellation penalty will be applicable as per the airline rules. Please avoid No show, Cancel your booking before the travel date. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Rescheduling:
Booking on or before 31 March 2020, Travel on or before 14 April2020
"Free rescheduling allowed - (penalty charges waived off; fare difference will apply)
Your ticket will be available for one year* for use in the same cabin/class with no fare difference, even if used in a peak period. Passenger has to connect with Akbar Travel for future date booking. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Hello,
The health and safety of our passengers and our crew is our priority, never more so than with the evolving situation regarding COVID-19.
What we’re doing
We are following directives issued by the World Health Organization (WHO), the UAE Ministry of Health and Prevention, Dubai Health Authority and our industry bodies. We continue to work closely with our airport and airline partners to ensure that all safety measures are in place and in line with international standards.
Considerable effort is underway to provide you with the assurance that we are following the internationally recommended guidelines and here are some of the steps we are taking:
- Our aircraft cabins are being cleaned with eco-friendly chemicals known to protect against viruses and germs, leaving a long-lasting protective coat.
- If there are any changes to your flight, we will contact you directly to discuss the options available to you. Please do keep your contact details up to date through Manage booking.
- All the latest information on our flight schedule can be found on the Operational Updates page on flydubai.com.
- A comprehensive list of the travel advisories in place across our network is available on the IATA Travel Centre website www.iatatravelcentre.com.
Customer enquiries
To give you greater flexibility, we have introduced a no-modification-fee policy for all bookings made between 10 March and 31 March 2020.
- You can amend your booking online via the Manage booking tab on flydubai.com.
- If you’re travelling within the next 96 hours, please send us a private message on Facebook.
- If you’re travelling within the next 48 hours, please call our Customer Centre on (+971) 600 54 44 45.
- If you’re travelling at a future date, please contact us by sending an email to letstalk@flydubai.com with “Change my booking” in the subject line or via Contact us on flydubai.com.
- If you made your booking through a travel agent or travel partner, please get in touch with them directly regarding your options.
We all have a role to play to protect ourselves as well as our community and the wellbeing of our passengers and crew remains our priority. We look forward to welcoming you onboard.
The flydubai Team
Hello,
Following the announcement from the National Emergency Crisis and Disasters Management Authority (NCEMA) and the General Civil Aviation Authority (GCAA) in the UAE, our passenger flights will be suspended from Thursday 26 March 2020 at 23:59 (UAE local time) until Thursday 09 April 2020 at 23:59 (UAE local time) as part of the precautionary measures being implemented in response to COVID-19.
If you were booked to travel on a flydubai flight that has been cancelled, please go to the “Manage Booking” tab on flydubai.com where you will be able to rebook or request a refund to flydubai voucher.
If you require further assistance, you can call the flydubai Contact Centre on (+971) 600 54 44 45, send an email to letstalk@flydubai.com with “Change my booking” in the subject line or send a private message on Facebook. We are always here to help; it’s just taking us longer than usual to get back to your enquiries. You can expect a reply on social media in one week and a reply by email within 30 days. We are committed to getting back to you.
If you made your booking through a Travel Agent or Travel Partner, please contact them directly regarding your refund and rebooking options.
Travel advisories will continue to be available on flydubai.com and are updated on a regular basis.
We would like to thank you for your patience and loyalty. Although we cannot be together now, we will be together again.
INDIA FLIGHT CANCELLATIONS - Update #7
Dear Trade Partners,
All flydubai flights to and from India are suspended
until 1st July 2020, due to COVID -19 restrictions.
The options provided are:
1. Refund of Unutilized sector for TA Portal /GDS bookings to original form of payment, Web bookings to a flydubai voucher.
2. Rebooking of affected sector from/to any flydubai destination, if the change request for the departure is within +/- 60 days of affected flight/next schedule flight. (If changes requested for more than +/- 60 days or beyond, only penalty can be waived, fare difference will apply).
3. Changes will need to be done on or before 30th Jun 2020.
4. Any further modification, penalty/fare difference will apply as per the standard fare basis rules.
For additional information,
Please contact us at 82879 45612 | 82879 45611
Email: ccj.cto@flydubai.com | cok.cto@flydubai.com | trv.cto@flydubai.com
Timings: 0930Hrs – 1730Hrs | Mon – Sat
North Kerala
Mr. Jerin Davis | 99472 32777 | Sr. Sales Officer
Mr. Anand Madhusoodan | 96458 70057 | Sales Officer
Central Kerala
Mr. Venugopal Nair | 86065 80717 | Sr. Sales Officer
Mr. Siva Prasanth | 98950 05940 | Sales Officer
South Kerala
Mr. Venkat Padmanabhan | 89433 54565 | Sales Officer
Thank you,
The flydubai sales team
INDIA FLIGHT CANCELLATIONS - Update #9
Dear Trade Partners,
All flydubai flights to and from India are suspended until 31st July 2020, due to COVID -19 restrictions.
The options provided are:
1. Refund of Unutilized sector for TA Portal /GDS bookings to original form of payment, Web bookings to a flydubai voucher.
2. Rebooking of affected sector from/to any flydubai destination, if the change request for the departure is within +/- 60 days of affected flight/next schedule flight. (If changes requested for more than +/- 60 days or beyond, only penalty can be waived, fare difference will apply).
3. Changes will need to be done on or before 30th July 2020.
4. Any further modification, penalty/fare difference will apply as per the standard fare basis rules.
For additional information,
Please contact us at 82879 45612 | 82879 45611
Email: ccj.cto@flydubai.com | cok.cto@flydubai.com | trv.cto@flydubai.com
Timings: 0930Hrs – 1730Hrs | Mon – Sat
North Kerala
Mr. Jerin Davis | 99472 32777 | Sr. Sales Officer
Mr. Anand Madhusoodan | 96458 70057 | Sales Officer
Central Kerala
Mr. Venugopal Nair | 86065 80717 | Sr. Sales Officer
Mr. Siva Prasanth | 98950 05940 | Sales Officer
South Kerala
Mr. Venkat Padmanabhan | 89433 54565 | Sales Officer
MALINDO AIR WAIVER POLICY
In view of the number of directives issued by various countries including Malaysia, impacting travel entry/exit conditions, Malindo Air is offering the following options to provide added flexibility to its passengers.
This waiver will cover all Malindo Air International flights as well as domestic flights between KUL and Sabah/Sarawak. Peninsular Malaysia domestic flights are not included in this waiver.
A. Eligibility:
• Malindo Air tickets issued on or before 17 March 2020 for travel between 17 March 2020 and 31March 2020
B. Booking Options:
• 1x FOC change with Fare Difference permitted per passenger to move the travel date within 12 months at no cost subject to seat availability.
C. Refund Option:
• Refunds is permitted in terms of travel voucher
• Redemption of voucher must be within 6 months of voucher date
• Travel date is based on seat inventory range of 11 months ahead of redemption date
Cancellation:
For tickets issued on or before 13th Mar,2020 and travel up-to 30th April,2020
Cancellation penalty will be applicable as per the airline rules. Please avoid No show, Cancel your booking before the travel date. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Rescheduling:
For tickets issued on or before 13th Mar,2020 and travel up-to 30th April,2020.
"One free date change applicable, however fare difference if any will be applicable - (penalty charges waived off; fare difference will apply)
Refund in the form of travel voucher provided the ticket is canceled 72 hours prior to schedule departure. Redemption of this voucher must be within 6 months of the voucher date. Passernger has to connect with Akbar Travel for future date booking. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings"
Please be informed of the changes in refund procedures starting from 01MAY20, reissuance of tickets and other carriage documents on SU/555 stock issued before 30APR20 inclusive:
Individual bookings
I. For all tickets originally issued till 30APR20 inclusive with unused segments of travel or not-provided services (in the case they are refundable) it would be possible to arrange a refund via MCO type “For further transportation/paid ancillaries only” up to 31DEC20 inclusive regardless of the date of the first flight on the ticket.
Issuance of MCO can be done in PJSC “Aeroflot” own sales offices and representation offices.
1) Only for tickets with the following departure dates:
· from 18FEB20 inclusive on itineraries to/from China (including HKG);
· from 05MAR20 inclusive on itineraries to/from on any international flight segments, excluding China & HKG;
· from 18MAR20 inclusive on itineraries within Russian Federation.
Passengers have the following options:
a) A one-time exchange (without taking into account the number of exchanges previously made) on the same route to any other dates no later than 31DEC20 using involuntary scheme.
or
A one-time exchange (without taking into account the number of exchanges previously made) to other destinations on any dates no later than 31DEC20 with payment of the cost difference (if any) according to the applied fares rules, but without charging change penalties. For tickets under PROMO fare group exchange is permitted with recalculation to the Light, Saver and/or Base fare groups.
b) Issuance of MCO for a full cost of unused air carriage taking into account the amount of fees and taxes regardless of the reason for refusal of travel, as well as the cost of not-provided services.
In this for international carriage “No Show” fact should not be taken into account for refund calculation. For domestic carriage in the case of “No Show”, calculation of the sum for refund should be done according to the rules of the applied fare, except if the request from the pax was received by the carrier’s claims department not later than 40 minutes before the flight departure indicated on the first unused ticket coupon.
For new tickets which will be later issued on account to the MCO the following one-time discount will be applied to the fare only:
· Minus 25% only for tickets issued at the “Maximum” fare;
· Minus 15% for any tickets where the flights were cancelled under SU code.
The above discounts is not summable. Exclusion: the discount for accompanied child to 12yrs old is applied together with the above mentioned discount.
2) For tickets on flights with departure dates which are earlier than indicated in subparagraph #1, the standard voluntary/involuntary exchange/refund rules must be applied. Issuance of MCO in case of voluntary refusal of carriage should be calculated in the amount based on applied fare.
Group bookings
For tickets originally issued till 30APR20 inclusive the following is permitted:
a) Within tickets validity period a change of flights/dates of carriage without penalties within +330 days of the booking period without changes of itinerary in the case of making changes in the PNRs before departure date indicated in the original issued ticket. Changes are permitted not more than twice.
Note: Within the scope of the current telex for group carriage, the following time limit is set:
· For fully unused tickets – 12 months for issuance date;
· For partially unused tickets – 12 months for departure date.
b) When reissuing tickets on new flights/dates changes in pax names is permitted without penalties.
When issuing refunds on tickets or deposits it should be made via MCO according to the applied group fare rules.
II) Exchange/refund of all tickets issued starting from 01MAY20 must be made according to the standard rules. MCO cannot be issued. Refunds via GDS are temporarily unavailable. BSP agents must make refunds via Refund Application, agents working under direct agreements must make refunds via Sirax-Portal regular reporting tool.
Upon requesting refund of a ticket, which was originally issued before 30APR20 inclusive and reissued after 30APR20, the refund has to be made to the MCO.
Usage of MCO
MCOs can be used during a three-year (3) period from the date of the flight departure indicated in the first unused ticket coupon to cover the cost for the following:
Any subsequent carriage including group travel on flights with SU code;
Additional services (except for payment of services provided by partners);
Carrier fees for changing the conditions of carriage (in the case of their presence according to the fare rules).
Issuance of tickets and services on account to the MCO is allowed only in PJSC “Aeroflot” own sales offices and representation offices.
Refund of a transport document issued on account to the MCO should be arranged according to the rules of the applied fare. If a part of the cost covered by MCO is due to the refund, a new MCO must be issued for this amount indicating the initial validity period.
When reissuing tickets following the above conditions the current Telex number MOWZDSU 031053/MAY20 must be entered into the Endorsements / Restrictions box of the new ticket.
Involuntary refund / exchange rules can be found in the “SU Rules Handbook” located on the website of PJSC “Aeroflot” in the Agents section - Instructions and Rules - SU Ticketing Handbook JAN20.
Rules and conditions of the previously sent telex MOWZDSU # 132312/MAR20 (and with additions to it) are considered cancelled starting from 01MAY20.
Coronavirus Situation - Transatlantic Travel - Bulletin 8
TRAVEL EXCEPTION POLICY ADVISORY
Coronavirus Situation - Transatlantic Travel
BULLETIN 8 ISSUED: March 14, 2020 1:40 PM ET
Applies for tickets issued on or before March 14, 2020
Delta Air Lines is extending its waiver to assist customers who may be impacted due to health concerns with Transatlantic travel due to the Coronavirus.
Issued On: DL 006 Ticket Stock
Applicable to Travel On: Delta / Delta Connection / DL coded KLM operated / KLM coded DL operated/ KLM coded KLM operated / AF coded DL operated /DL coded AF operated
Applicable to Reaccommodate On: Delta / Delta Connection / DL coded KLM operated / KLM coded DL operated/ AF coded DL operated /DL coded AF operated/DL coded AZ operated
Date of Impacted Travel: February 25, 2020 – May 31, 2020
Affected Area(s) To/From/Through the following cities:
· Belgium
· Czech Republic
· Denmark
· France
· Germany
· Greece
· India
· Ireland
· Italy
· Netherlands
· Portugal
· Spain
· Switzerland
· United Kingdom
Applicable Dates
New travel must originate on or before: December 31, 2020
New travel must be rebooked no later than: December 31, 2020
Ticket must be reissued on or before: December 31, 2020 or the ticket expiration date (whichever is sooner)
Event Waiver Codes:
· Use Waiver code K7V2R for rebooking cabin to cabin
o New itinerary is rebooked/ticketed within all parameters of this policy
o New itinerary is priced at current applicable fares and rules
Required Documentation for Reissue
Refunds
If a customer’s flight is cancelled due to this event, and no other alternate flights are acceptable, travel agents may refund a totally unused non-refundable ticket(s) through normal ARC/BSP processing.
Required Documentation for Refunds
PNR must be documented with the following OSI message:
· OSI DL REFUNDED PER CORONAVIRUS SITUATION TATL 25FEB20
Cancellation:
Travel on or before 03 March 2020 and 31st May2020.
Cancellation penalty will be applicable as per the airline rules. Please avoid No show, Cancel your booking before the travel date. To process plese click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Rescheduling
Re-book to a travel date: until 30 November, 2020 without any change fee. Re-book / Reissue must be completed on or before: 30 September, 2020. To process plese click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Latest info about our hubs and other airports
Many airports have adjusted their operation according to the current changes in the travel industry; certain terminals and facilities are partly open or even closed. For more specific and the latest airport information, please check the airports’ website, for instance Paris-Charles de Gaulle, Amsterdam Airport Schiphol or the website of the airport that you are departing from.
Paris-Orly Since 31 March 2020, Paris-Orly is closed until further notice. Air France flights that are still being operated are transferred to Paris-Charles de Gaulle and customers are notified.
Adjusted service in our lounges and on board
Our focus is fully on the health and safety of your customer and our crew, which make adjustments in our service in the lounges and on board inevitable. A few lounges are still open with an adjusted offer for resting and relaxing just before departure or between connecting flights. With the eye on the social distancing requirements, there are also adjustments in the on board services, aiming to minimize contact moments between crew and passengers. Check the Air France and KLM COVID-19 websites for the latest updates on the service in our lounges and on board.
For more information about the SkyTeam lounges, please have a look at the SkyTeam COVID-19 page.
COVID-19: Flexibility in rebooking
Due to travel restrictions imposed by authorities worldwide during this period of health crisis, Air France and KLM implement temporary measures providing more time, flexibility and simplicity.
1. More time: You now have the option to keep your customers’ reservations active until 30 September 2020.
2. Simplicity: For all flights booked with scheduled departure until 31 May 2020, our rebook policy applies. You can easily change the travel date and/or destination for your customer.
3. Flexibility: Of course, we encourage rebooking, but we also understand if your customer cannot yet reschedule their trip. In this case, they are offered an EMD voucher that they can use for a future trip.
This rebook policy is complimentary and does not replace the specific policies in place for travel to and from China and South Korea.
For more information about the updated rebook policy, please visit AgentConnect.biz and check the latest flowchart.
Reduced network
Increased travel restrictions worldwide made Air France and KLM significantly reduce flight capacity and narrow down their network to a minimum size. Routes still operated are often for repatriation reasons and the situation changes by the day. Our experts are monitoring the situation and flight possibilities 24/7. For a latest overview of flights currently being operated and other network information, please check Air France and KLM network update pages.
Bringing people home is a priority
Where possible, we keep operating flights and with still thousands of people looking forward to going back home, we will do our utmost best to assist and repatriate customers. However, the possibilities depend on the travel measurements and restrictions taken by each country. For the most up to date information about repatriation, please check Air France and KLM.
Embargo for Unaccompanied Minors (UMNR’s)
Air France and KLM currently both had to place a temporary embargo on children traveling alone (UMNR). New requests will be automatically denied and customers of existing bookings will be contacted. For more information please have a look at AgentConnect.biz.
Pets on board; PETC + AVIH
The pet quota for pets in cabin (PETC) on KLM and KLC operated flights has been increased and aligned with Air France. Furthermore, Air France and KLM recently placed an embargo on animals traveling in hold (AVIH). For exceptions and full policies, please check AgentConnect.biz.
Hygiene on board
In times like these, Air France and KLM understand the need for reassurance and the focus of your customers on hygiene during traveling. We acknowledge the importance and the health and safety of your customers and our staff is our number one priority. Therefore, we are in constant contact with national and international health and aviation authorities. We take all the needed hygienic precautionary measures, to read more about them please have a look at the Air France and KLM websites.
Delta Clean
The extra cleaning measures taken by our partner Delta Air Lines are now becoming part of their new standard for aircraft hygiene, read more.
Flexibility offered to Corporate customers
Air France and KLM grant corporate customers, included bluebiz upfront, more time to make use of their current commercial offer if contract negotiations currently cannot take place due to the COVID-19 crisis. For more information, Corporate customers can contact their Air France and KLM account manager. This initiative is aligned with our partner Delta Air Lines.
We are here for you
We fully understand that you and your colleagues have many questions in this exceptional situation and uncertain times. We are committed to do all we can to help you. Please check AgentConnect.biz, Air France and KLM for the most up to date information and please be aware that our communication channels are currently very busy. Thank you for your patience.
Updated Air France and KLM Rebook & Refund Policy
Air France and KLM have decided to further adjust their commercial Rebook and Refund Policy matching the latest global COVID-19 developments and the gradual lifting of governmental travel restrictions worldwide.
In addition to the extra voucher value up to 15%, the updated policy now also offers customer more flexibility in case a customer decides that he/she does not want to fly while the airline has not cancelled the flight. For tickets issued before or on 21 April 2020 with a travel date on or after 1 September 2020, or for tickets issued on or after 22 April 2020, the customer will benefit from flexibility in case of a rebooking (change fee waived). In case of refund requests, the fare conditions of the ticket will apply.
Please check AgentConnect.biz for more information about the Rebook & Refund Policy, or view the convenient flow chart to see which options you can offer your customer.
Issued: March 12, 2020
Update: March 14, 2020
Extend Tickets Issued On/Before Date
Update: March 16, 2020
Changed name to include Middle East
Changed ticket issue date to 16March 2020
American Airlines has implemented a special exception policy to our travel partners that is now available for our mutual customers due to the recent amendment to the Government-imposed Travel Restrictions related to the evolving Novel Coronavirus situation.
Our Travel Notice exception policies on American are also available when ticketed on 001 ticket stock for travel on AA Prime, AA*/AY, AA*/BA, AA*/IB, AA*/JL and AA*/QF.
Affected Airports - City and Country Association:
All Airports to/from/thru affected Countries listed above
This information can also be found on SalesLink by viewing: .......................................................................................................
Latest Communication Updates
As always, we appreciate your continued business!
Kindly find the below RwandAir flexible policies on rebooking, cancellations and refunds.
Kindly share the same with all concerned.
The following rules apply on tickets issued for travel on/before 30June 2020.
1. REBOOKING FEES
A three (3) time rebooking waiver is permitted free of charge provided it is within the same booked cabin. No fare difference shall be charged. Reservation and rebooking fee are waived regardless of whether or not booked flight was cancelled. These three (3) rebooking waivers is permitted on all tickets issued within this period and passenger is allowed to re-book their tickets to any date not exceeding 31Dec 2021.
2. TICKET VALIDITY
The validity on all tickets under this category is hereby further extended to 31December 2021.
After this new date, tickets become invalid, expired and unusable.
3. REFUNDS
Refunds by voucher credits only.
NB: All credit vouchers are transferable to anyone assigned by the passenger. Passenger must authorize such assignment by a signed letter attached to his/her proof of photo identification. Authorization for transferring of credit vouchers must be received at least 14days to departure of the flight. Any request received in less than 14days to departure will not be accepted.
4. APPLICABILITY
These provisions are applicable on WB stock only.
These rules shall apply to all tickets issued within the period stipulated.The rule shall remain in force till further notice by the airline.
Important information related to Covid-19
For all bookings made on or after 14th March, 2020, you may reschedule your booking one time for travel until 30th September, 2020 without paying any change fees.
For all bookings made on or before 13th March, 2020 with travel date on or before 31st March, 2020 you may reschedule your booking one time for travel till 30th April, 2020 without paying any change fees.
Fare difference will be applicable on rescheduled bookings.
Please note changes have to be made 3 days prior to your travel date.
Cancellation charges will be applicable as per the policy.
You can reschedule/cancel your flight directly on our website on “Manage Booking” or visit https://book.spicejet.com/retrievebooking.aspx.
This is a limited period waiver. SpiceJet reserves the right to withdraw this waiver without prior notice.
This waiver is not valid on group bookings. For all group booking related requests, please write to groupdesk@spicejet.com.
Please contact our 24X7 Reservation Centre at +91-9871803333.
Fee waiver will be processed for Foreign Nationals travelling to India from 13th March, 2020 (1200hrs GMT) to 15th April, 2020.*
* Please send a copy of your passport and visa for verification on api.request@spicejet.com
Domestic Change / Cancellation Fee Waiver
(a) Is SpiceJet providing change fee waiver on Domestic flights due to COVID-19?
Ans. Yes, for all existing bookings made till 13th March, 2020 with travel date on or before 31st March, 2020 you may reschedule your booking one time for travel until 30th April, 2020 without paying any change fees. Fare difference will be applicable on rescheduled bookings. Please note changes have to be made 3 days prior to your travel date.
For e.g.If a booking is made on 10th March, 2020 for Travel on 25th March, 2020 and passenger wants to change it to 15th April, 2020 then change fees will be waived off and fare difference will be applicable.
For all bookings made on or after 14th March, 2020, you may reschedule your booking one time for travel until 30th September, 2020 without paying any change fees. Fare difference will be applicable on rescheduled bookings. Please note changes have to be made 3 days prior to your travel date.
For e.g. If booking is made on 17th March, 2020 for Travel on 10th May, 2020 and passenger wants to change it to 15th September, 2020 then change fees will be waived off and fare difference will be applicable.
(b) Is SpiceJet providing cancellation fee waiver on Domestic flights due to COVID-19?
Ans. No. Cancellation charges will be applicable as per the normal policy.
International Change / Cancellation Fee Waiver
a) Is SpiceJet providing change fee waiver on International flights due to COVID-19?
Ans. Yes, for all existing bookings made till 13th March, 2020 with travel date on or before 31st March, 2020 you may reschedule your booking one time for travel until 30th April, 2020 without paying any change fees. Fare difference will be applicable on rescheduled bookings. Please note changes have to be made 3 days prior to your travel date.
For e.g. If a booking is made on 4th March, 2020 for Travel on 29th March, 2020 and passenger wants to change it to 25th April, 2020 then change fees will be waived off and fare difference will be applicable.
For all bookings made on or after 14th March, 2020, you may reschedule your booking one time for travel until 30th September, 2020 without paying any change fees. Fare difference will be applicable on rescheduled bookings. Please note changes have to be made 3 days prior to your travel date.
For e.g. If booking is made on 28th March, 2020 for Travel on 15th June, 2020 and passenger wants to change it to 20th September, 2020 then change fees will be waived off and fare difference will be applicable.
b) Is SpiceJet providing cancellation fee waiver on International flights for Foreign Nationals travelling to India due to COVID-19?
Ans. Any foreign National who is already in India and travelling to domestic or international sector cannot avail the waiver.
Any Foreign National booked to travel to India on SpiceJet, can avail full refund for the travel from 13th March, 2020 (1200hrs GMT at the port of departure) till 15th April, 2020.*
Any Foreign National coming to India with different carrier and travelling to a domestic sector on SpiceJet from 13th March, 2020 (1200hrs GMT at the port of departure) till 15th April, 2020 would be eligible for full refund basis the documents provided by the passenger of the other carrier with the same date of travel as above.*
(* passengers to send a copy of their itinerary, passport and visa for verification on api.request@spicejet.com )
c) Is SpiceJet providing cancellation fee waiver for Indian Nationals Travelling to International Destinations due to COVID-19?
Ans. Cancellation charges will be applicable as per the policy.
How to reschedule your current bookings?
Step 1: Visit www.spicejet.com
Step 2: Click on manage booking tab
Step 3: Retrieve your itinerary and reschedule your bookings.
SPICE JET Passengers can cancel their booking directly from Spice Jet site - spicejet.com by validating OTP received on their registered Mobile No.
FLIGHT SUSPENSION ALERT
As per the DGCA directives, SpiceJet has suspended all its operations from 24th March,2020 at 11:59 pm till 31st March,2020*. For the passengers who are travelling from 25th March,2020 till 31st March,2020, their bookings will be automatically cancelled and a reservation credit for the entire amount will be created and they can use it to make another booking for the same passenger for a period of one year from the original date of travel.
Passengers may contact our call centre or visit www.spicejet.com to make fresh bookings against the amount that has been credited. You may also write an email to api.request@spicejet.com . Our teams will respond to you within 5-7 working days.
CREDIT SHELL OPTION IS ONLY AVAILABLE AFETR 01 APRIL 2020
Cancellation/Rescheduling:
Travel Till 3 May 2020
Passengers who had booked themselves for travel from 25th March, 2020 till 3rd May, 2020 the bookings will be automatically cancelled with zero cancellation fee and a credit shell will be created for the same, Visit the website www.spicejet.com and at the end of the booking process, you can make payment using the “CREDIT SHELL” option. Credit shell can be used to make another booking for the same passenger (s) for travel on or before 28th February, 2021.
Travel after 3 May 2020
"Airline penalty will be applicable which will be non refundable/Adjustable.
To process plese click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
In view of the Government directive to extend the lockdown to tackle the COVID-19 outbreak, SpiceJet has suspended all its flight operations till 3rd May 2020.
We have cancelled the reservations of those who booked themselves for travel till 3rd May, 2020. Upon cancellation your entire amount has been maintained in a credit shell and the same may be used to make fresh booking and travel till 28th February 2021 for the same passenger.
To make fresh bookings you are requested to visit our website www.spicejet.com and at the end of the booking process, make payment using the CREDIT SHELL option. To view your credit shell balance, visit the “Manage Booking” tab on our website.
Our call centre is not operational due to the nation-wide lockdown and you should be able to reach our call centre after the lockdown is called off. Meanwhile, you may live chat with us on our website, or write an email to api.request@spicejet.com. Our teams shall respond to you in the earliest.
We look forward to welcoming you onboard soon.
06 April 2020
Schedule change policy applies when there are involuntary changes.
Applies when there is a flight cancellation, time change, flight number change, cabin change, routing/airport change or operating carrier change, which occurs more than 48 hours prior to the original scheduled departure time.
SCHEDULE CHANGE POLICY
Schedule Change occurred on/before March 18, 2020
Rebooking permitted as per Policy guidelines. Add DUE SKCH in ticket endorsements
· Over the water reprotection flight must be Air Canada Operated and Air Canada Marketed.
· Tickets will need to be exchanged prior to the ticket expiry.
· Re-protection Window North America travel window (including Hawaii) +/- 3 days before/after original travel dates
· International travel window (including Sun) +/- 7 days before/after original travel dates.
· Origin and Destination: must remain the same.
Refunds,( Permitted)
Apply waiver code: ACUSKEDCHG along with the flight number.
A refund is permitted and applies only for a 014 ticket if an acceptable protection cannot be
found due to a schedule change on Air Canada, Air Canada Rouge, Air Canada Express (Jazz,
Sky Regional, Air Georgian, EVAS), AC*/OAL or OAL that is:
• of 60 minutes or more
• a change of operating carrier
• a routing/airport change
• not permitting a same-day connection.
• An aircraft change that results in a cabin change.
• Refunds are processed back to the original form of payment.
--------------------------------------------------------------------------------------------------------------------------
Schedule Change occurred on/after March 19, 2020
Reprotection guidelines: Permitted as per policy guidelines (does not allow OAL).
Add DUE SKCH in ticket endorsement.
· Over the water reprotection flight must be Air Canada Operated and Air Canada Marketed.
· Ticket will need to be exchanged prior to the ticket expiry.
· Re-protection Window North America travel window (including Hawaii) +/- 3 days before/after original travel dates
· International travel window (including Sun) +/- 7 days before/after original travel dates .
· Origin and Destination: must remain the same.
Refunds :As per fare rules .
Non-refundable amounts will be lost (including Non Refundable taxes). Any cancellation fees will apply
Save as Future Credit.
Customers have the option to cancel their reservation to retain for future use.
The credit will be valid for travel to be completed up to 24 months, from date of the flight affected by a schedule change.
Upon rebooking the following conditions will apply:
• Change fee will be waived when a customer books a new flight.
• If the new fare is lower the residual value is lost.
• ADCOL applies if the new fare is higher. The fare difference will apply even if booked in the same cabin but booking RBD is different.
• Some original taxes that are non-refundable will remain non-refundable and new taxes will be collected.
Tickets will need to be exchanged prior to the ticket expiry.
• Apply waiver code to the ticket endorsement field: CV20VL22.
As these policies are subject to change without prior notice, kindly refer to https://www.aircanada.com/ca/en/ado/drs/agents.html before actioning the schedule changes.
REFUND GUIDELINES
On March 1, 2019, Air Canada introduced Refund Waiver Codes to simplify refund processing. This new process offers efficiency and is in line with industry standards. Currently, processing a refund requires an update in the OSI field with remarks prior to cancellation that will transmit to Air Canada; however, this cannot always be accommodated due to certain limitations.
The new process eliminates the need to update the OSI field.
Instead, the proper Refund codes must be entered in the WAIVER field
when processing a refund:
(1) Caused by carrier; purpose of trip no longer exists: ACUSKEDCHG Add flight # Example: ACUSKEDCHG0871
(2) Unacceptable Delay, greater than 2 hours Caused by carrier; purpose of trip no longer exists ACUDELAY02 Add flight # Example: ACUDELAY02871
(3) Unacceptable Flight Cancellations Caused by carrier; purpose of trip no longer exists ACFLTIRROP Add flight # Example: ACFLTIRROP871
(4) Due death of passenger or travelling companion Passengers don’t need to be on same PNR, but must show proof they were traveling together, and the traveling companion passed away; purpose of trip no longer exists ACDUEDEATH Add relationship: FTHR, MTHR, SIST, BROT, GMTH, GFTH, CHLD, GCHL,COMP . # Example: ACDUEDEATHFTHR.
Please ensure to put correct codes to avoid Debits.
TIPS FOR PROCESSING REFUNDS
You can process Refunds with GDS issued tickets , provided the below
conditions are met :
• Refundable and partially-refundable tickets, provided you Can display
the e-ticket and the coupon available for refund has an “open” status.
• Can display the fare and the historical fare in your GDS.
• Have ownership of the PNR.
In accordance with flying restrictions imposed by DGCA for no Domestic Flight from 25th March to 31st March 2020, during this period we will be permitting 01 FOC Date change, with difference in fare to be paid if any, for travel upto 31st December 2020.
For all the cancelled flights between 25th March to 31st March 2020, the PNR status would change to UN hence please advise your ticketing team that these tickets would only be applicable for One FOC date change as mentioned above and processing of full refund on these tickets is not permitted .
For all the PNR’s with UN status (flights cancelled between 25th to 31st March) ticketing team must remove the UN status from the que and add a fresh segment in the PNR for travel until 31st December 2020 or reissue the ticket and associate new PNR with the old ticket .
Rest all terms and conditions would remain as per system fare rules.
Travel Till 30Apr 2020
"Free rescheduling allowed - (penalty charges waived off; fare difference will apply)
Reissued travel date should be before 31-Dec-2020"
Travel after 30Apr 2020
Cancellation penalty will be applicable as per the airline rules
The below link is always updated with the latest information on the situation. Hence, please refer to this at all point in time to offer your customers the best suitable options.
https://ba-assistant.eu-gb.mybluemix.net/emails/external/#6ba0453147ee66f3fb42a12023df2dd4
The guidelines cover policy for
P.S. Please advise your customers to keep checking ba.com for the flight status. Ba.com will have the most updated information on the flight status.
BOOK WITH CONFIDENCE ( CHANGE POLICY)
All tickets issued between 1st April and 30th June 2020 will automatically have a flexible penalty rule and the penalty fee for changes is waived. This applies for Finnair operated and marketed flights issued on Finnair ticket stock (105) . Changes must be made latest 7 days before departure, If change are made less than 7 days before departure the change conditions follow the original ticket rules. Further information can be found on our website: https://www.finnair.com/en/flight-information/book-your-flights-with-confidence
WHERE TO FIND INFORMATION
Updated information can be found on our official website, Finnair.com (https://www.finnair.com/en/flight-information/fly-with-confidence ) and also in our travel agent portal Finnair Easy (https://www.finnair.com/INT/GB/easy )
For any queries please contact our reservations team on 1-800-102-1233 or 124-4671111 or email your queries to contact.in@finnair.com
UPDATED REBOOKING POLICY DUE TO CORONAVIRUS
This update replaces all previous policies and guidelines; please read carefully as we have added more flexibility to all new bookings.
PLEASE FIND BELOW OUR REBOOKING POLICY, PAY EXTRA ATTENTION TO WHEN THE ORIGINAL TICKET WAS ISSUED:
Tickets issued up to 8th of March 2020
- One change without a change fee for travel until 30th of November 2020 (travel must be completed by 30NOV20)
- Finnair operated and marketed flight on Finnair ticket
- Rebook into the same booking class as the original flight or lowest available in the same cabin
- Ticket revalidation permitted
- Rerouting not permitted
- Change must be made by 30th of November 2020
- Applies to all ticket types (Light, Value, Pro etc.)
- OS AY CHANGE OF TRAVEL DUE TO CORONA must be added to all changed bookings
Tickets issued between 9th - 30th of March 2020
- Multiple changes allowed without a change fee for travel until 30th of November 2020 (travel must be completed by 30NOV20)
- Finnair operated and marketed flight on Finnair ticket
- All changes must be made before the departure of the original flight
- Rebook into the same booking class as the original flight or lowest available in the same cabin
- Ticket revalidation permitted
- Rerouting not permitted
- Change must be made by 30th of November 2020
- Applies to all ticket types (Light, Value, Pro etc.)
- OS AY CHANGE OF TRAVEL DUE TO CORONA must be added to all changed bookings
Tickets issued between 1st April - 30th of June 2020
- All new tickets issued between 01APR-30JUN will automatically have a flexible penalty rule and the penalty fee for changes is waived.
- Finnair operated and marketed flight on Finnair ticket
- Change must be made latest 7 days before departure, if change is made less than 7 days before departure the change conditions follow the original ticket rules.
- New flights must be within original ticket validity.
- Additional collection may apply if a higher booking class is used when rebooking, additional collection shall be collected.
- If possible, always use ATC (Amadeus Ticket Changer) when making changes to tickets issued between 01-30APR so that the possible additional collection and waiving the penalty is correct.
- When making the change in another GDS than Amadeus (outside ATC) or manually, pay extra attention to the possible additional collection mentioned above.
- No additional PNR elements (eg. OS AY CORONA element) are needed for tickets issued for these changes..
Please refer to Finnair Easy - https://www.finnair.com/int/gb/information-services/flights/news?ITEM_ID=508#NEWS_Adjustments%20to%20Finnair%20traffic%20due%20to%20coronavirus for the latest updates.
We at Finnair want to make sure that you can book your flights with confidence. Therefore, due to this exceptional coronavirus situation, you can make changes to your new bookings flexibly and free of charge for bookings made up to 30th June 2020.
Please ensure that the return flight is no later than November 30, 2020.
While our office remains closed for the duration of the “Lockdown” to contain the spread of the Corona contagion we continue to remain available on telephone and email.
Please cascade this information to your concerned teams and ensure customers already booked and ticketed are made aware of the flight suspension.
[A] Aircraft Cleaning:
We spend between 6-7 hours cleaning each aircraft every day.
As of 7th March 2020, we have enhanced our overnight cleaning procedures. Typically, we use Environmental Protection Agency (EPA) approved, hospital-grade disinfectant in the lavatories and an interior cleaner in the cabin.
Now, we are expanding the use of the hospital-grade disinfectant throughout the aircraft, and it will be used for deep cleaning the aircraft, i.e. in the cabin, on elements in the flight deck, and in the lavatory. This goes beyond any of the standard guidelines.
Also, we equip each of our aircraft with a HEPA (High Efficiency Particulate Air) filter, which filters out recirculated air on-board each plane to remove airborne particles. HEPA filters are also used in hospitals to provide patients with clean air wherein they extract more than 99.999% of even the tiniest viruses, including COVID-19.
[B] At The Airport:
Disinfecting the check-in kiosks:
Touch-screens are used by multiple customers – at GoAir we have addressed this issue by disinfecting them multiple times on a daily basis.
Disinfecting gate areas and all the check-in counters:
Disinfecting the gate areas across airports that are part of our network has been initiated. Besides, disinfecting the ticketing and check-in counters is also being done.
[C] Across GoAir Offices:
We have equipped all employees with disinfectants, sanitizers, gloves and other protective equipment, particularly for those who engage directly with customers.
On-going education on WHO guidelines and training to our employees considering that they are the ones who interact with customers. All these measures have been initiated with single focus of ensuring customer safety and well-being of our employees too.
[D] Flexible Policies:
In addition, we want to take a moment to remind all the customers of our recently added flexible policies. These policies will provide our customers peace of mind every day.
1. In the immediate term (till 31st March 2020), we will allow new and existing bookings to be rescheduled without penalty (though fare differences may apply) for an alternate travel date till the end of April 2020. If your plans change and if you decide to postpone your travel, we will be happy to re-accommodate you on an alternate GoAir flight of your choice on the same sector as long as you notify us up to 3 days before the scheduled departure.
2. Additionally, we are also extending similar flexibility on all the new bookings for travel upto 30th September 2020 and not charge customers a fee to change their reservations. This facility is available for all new bookings as long as you notify us up to 14 days before the scheduled departure.
These policies are aimed at providing comfort to all our customers so that they can book and travel on GoAir as normal, and, if the circumstances change in the future, they can alter their plans without the penalty of a fee.
[E] Monitoring the Situation Closely:
Rest assured, we are monitoring this developing situation closely, staying in regular contact with Government agencies, health organizations, and other experts.
We've developed a host of resources to keep you informed and updated along the way, including our Travel Advisory on GoAir website and our company’s social media pages, and we'll continue to post updates as this situation evolves. Here is the latest bulletin from IATA for your perusal:
https://www.ttgasia.com/2020/03/10/iata-reiterates-travel-is-safe-calls-for-return-to-normalcy/
Thank you for your patience and trust in GoAir. We are prepared to navigate through these challenging circumstances keeping in mind your safety concerns and your continued confidence in GoAir at the forefront of everything we do.
Dear All ,
Further to the mail send by Ota support team , please note the following categories of passenger allowed to travel Ex India & Ex UAE .
Flights are open for sales , kindly add the sector and open access on your portal
Ex. India
a. UAE nationals.
b. ICA approved UAE residents destined for UAE only
c. Any Indian national holding any type of valid UAE visa and destined for UAE only
Point C is a recent update therefore kindly update information on your portal
Ex. UAE
a. stranded Indian nationals
b. All Overseas Citizen of India (OCI) cardholders holding UAE passports
c.UAE nationals (including diplomats) holding valid visa issued by an Indian Mission in any category covered under Ministry of Home Affairs (MFIA guidelines dated 30.06.202)
