Dear customer, the airlines may change their rules without notice and at their discretion. Though we are updating the same here, given the ever- evolving situation, we request you to please check the policies with the airline too, before making any changes to your travel plans.
We are experiencing high volume of calls and emails due to the Corona Virus crisis. As a precautionary health measure, our support team is operating with a limited team. Please avoid calling us unless you’re travelling in the next 98 hours so that we can help those needing urgent assistance. Request you to get in touch with your respective support teams to get detailed and current updates. With reference to all cancellation/rescheduling, we are working closely with the Airlines for a swift resolution. We will respond to your query as soon as possible.
You may also call the airlines or visit their websites for urgent cancellations and mention the same in your e-mails to us. Refunds will be processed as per the airline policy and wherever refund is applicable, a refund will be processed to your account as soon as possible.
Note: Now you can cancel your IndiGo and SpiceJet ticket directly from our website. Go to My account > My Bookings > Cancel my booking
Copyright © 2020 www.akbartravels.com All Rights Reserved.
Please note all our international flights remain cancelled till 15 May 20 to assist Governments in containing the spread of COVID19. Safety of our customers remain our priority .
All PNR , re-bookings will be governed by enclosed guidelines ( version 4 last circulated on 9Apr20)
For further assistance please contact +230 207 7575 ( 8 am to 8pm Mauritius time) , write to your sales office or info-mkbomoff@airmauritius.com.
India to UAE
Resident Permit Passengers RETURNING from India to UAE must:
All passengers are required to check the UAE Government Authority Website for the latest updates on travel.
Cancellation/Rescheduling:
Airline penalty will be applicable which will be non refundable/Adjustable.
Cancellation with airline for Travel Till 3 May 2020
"Free rescheduling allowed - (penalty charges waived off; fare difference will apply)
Reissued travel date should be on or before 31-Mar-2021"
Cancellation for travel after 14Apr 2020
Airline penalty will be applicable which will be non refundable/Adjustable.
25th June 2021:
NOTIFICATION-MALAYSIA AIRLINES _Revised Policy- Acceptance of Infant who Turns Two Part of Travel
As we continue adjust our network in response to the COVID-19 outbreak, Jetstar Asia is currently operating services to the following destinations:
Bookings can be made at Agent Hub. Jetstar Asia's Fly Flexible policy applies.
Please note, these services are only available to those with prior approval for travel. Customers must check with the relevant authorities to ensure they are eligible to travel or transit as restrictions apply. Travelers are reminded that quarantine restrictions may apply on arrival at their destination and are encouraged to check relevant travel restrictions currently in place.
Air Travel Pass (ATP) holders must download the TraceTogether app prior to checking-in for their flight to Singapore.
On board, safety remains our first priority and while the risk of contracting COVID-19 on an aircraft is regarded as low, all passengers are required to wear a mask at all times^.
All Jetstar Asia passengers affected by any flight cancellations / schedule change will be contacted with details of options available to them, including a refund to the full value of their untraveled booking in the form of a travel credit voucher.
Group booking changes should be requested through the Group Desk. All changes to codeshare and interline bookings will be in accordance with the issuing carrier's policy. Please contact that airline for further advice.
Please refer to our Travel Alerts page for updated information.
We appreciate your understanding and continuous support.
+ Outbound services from Singapore to Ho Chi Minh City will carry cargo only
^ All passengers travelling to and from Philippines are required to wear a face shield during their journey
# All passengers traveling to Thailand must obtain a COE issued by the Royal Thai Embassy or Consulate-General prior to travel. Before booking, please visit https://coethailand.mfa.go.th
30th June 2021:
ONE FREE CHANGE ON DOMESTIC TICKETS- AMENDMENT with extension till 31 JULY 2021(CIR 74)
1st July 2021:
Waiver No.13 regarding Entry Restrictions to UAE till 21July2021 (Circular 73)
Further to our Circular No. BO/SL/MISC/1006/PK/71 dated 10JUN2021, in view of the decision of UAE government to further extend the entry restrictions into UAE till 21 July 2021, it has been decided to extend the waiver till 21 July 2021, with all Terms and Conditions remaining the same (As per our Circular No. BO/SL/MISC/0405/PK/59 dated 04 MAY2021), except the waiver will not apply to passengers holding OW ticket on UAE-IN sector.
Below some important information relating to boarding restrictions on Alitalia flights and entry in different countries due to measures related to the Coronavirus epidemy (COVID-19)
PASSENGERS WITH MOBILITY RESTRICTIONS OR AFFECTED BY SUPERVENING IMPOSSIBILITY TO USE THE AIR TRANSPORT SERVICE DUE TO EPIDEMIOLOGICAL EMERGENCY.
New
Passengers belonging to the categories identified by paragraph 1 of art. 28 of Law Decree n. 9 of March 2nd 2020 and art. 1 of the Italian Prime Minister's Decree of March 8th 2020 , as amended by the Italian Prime Minister’s Decree of March 9th 2020 which imposed restrictions on the movement throughout Italy of natural persons identified by the decrees themselves, as described below:
holding Alitalia tickets:
from / to
- all destinations served by Alitalia;
- foreign countries listed below;
purchased within April 3rd 2020;
with a travel dates until May 31st 2020;
Who are obliged to modify or renounce to journey, can ask for:
1. CHANGE OF RESERVATION WITH NO PENALTY performed by Travel Agents, for tickets previously issued or by Contact Centre Alitalia for tickets issued in Alitalia direct sales channel, changing booking date with new travel dates not later than December 31st 2020
In case of original flight reservations on:
AZ Operating
rebooking without penalty, in the same booking class as original booking or in the first available class, same cabin.
AZ Marketing
rebooking without penalty, exclusively in the same booking class as original booking, same cabin.
Rebooking will be performed by Travel Agents, for tickets previously issued by Travel Agents or by Contact Centre Alitalia and must be made not later than May 31st 2020.
For all other conditions, fare rules of purchased ticket will be applied.
Electronic tickets must be revalidated and/or reissued without penalty by Travel Agencies and/or Contact Centers, inserting in the "endorsement / restriction" box the indication: SKCHG COVID-19 RED
2. VOUCHER (TCV) for an amount equal to the value of the ticket purchased or its residual value, valid for the purchase of other tickets to any destination operated by Alitalia, which can be used to travel within one year from voucher (TCV) date of issue.
The request to issue the voucher (TCV) can be finalized by Alitalia Contact Center within May 31st 2020.
3. AWARD TICKETS: change of reservation or miles credit back and taxes refund, in case of renouncing to award tickets, through Alitalia Contact Center.
Rebooking and revalidation of the award ticket will have to be performed within May 31st2020.
Dear Travel Partner,
We have cancelled some of our flights due to the regulatory restrictions. We assure you that our teams are dedicated to minimise the inconvenience caused to our guests.
You may choose one of the following service recovery options for the flights cancelled from 1st Jun'20 onward in order to help us help you at the earliest.
1. Unlimited flight change: Change to any new travel date before 31 October 2020 on the same route without any additional cost subject to seat availability. Changes can be done through AVA Chat bot available on our website www.airasia.com and in agency login.
To claim Move Flight: Select “Covid-19” => “I want to change/cancel my flight” => “Move Flight”
2. Full Credit Account (Credit Shell) which will be valid for 730 days.
To claim for Credit Account (Credit Shell) in Big Member: Kindly sign up as a Big Member on airasia.com using the same email id as used during the booking & then fill this form https://air.asia/RPFg4 to request for a Credit Account.
3. Full Refund in Agency Account.
To claim for Credit Account in Agency Login: Kindly submit the case in AVA chat bot. Select “Refund/Check Case Status > Cancelled domestic flight in India (I5) > Credit Account”
In case, you have any query you may reach us at our Travel Support Desk number 080-5446746746
Below is applicable only on International Flights
Cancellation:
Cancellation with the airline for Travel Till 3 May 2020
The airline will provide full refund in the form of a credit shell which can be utilised to make another booking for same passenger, same sector to travel till 30th Sept 2020. To get credit shell benefit please connect with airline call centre, Airport counter or visit https://www.goindigo.in/edit-booking.html
Cancellation with us for Travel period 3 May'20 - 30 Apr'20
Passegners will be charged a cancellation penalty by Airline/Travel agent and will provide credit note, which the passenger can utilise to make another booking for same passenger, same sector till 30th Sept 2020. Travel dates are open. To get credit note benefit please connect with the airline or visit https://www.akbartravels.com/b2cplus/myaccount/mybookings
Cancellation for travel after 3 may 2020
The airline penalty will be applicable which will be non-refundable/Adjustable.
Reschedule:
For Travel Till 30 Sept 2020
"You can reschedule your booking for any date of your choice with NO change fee, however fare difference if any will be borne by the customer.
To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
As a measure of precaution against COVID-19, our call centre is operating with limited resources. For any queries, visit us on www.goindigo.in, message us on Facebook or tweet us at @IndiGo6E with your PNR details.
Waiver policy for flights cancelled by IndiGo during the lockdown period : 25 Mar 20 to 3 May 20
All bookings for travel during this period are being cancelled by IndiGo at their end.
Travel partners can also cancel their respective bookings by logging on to our website outside their agency login ID
A credit shell for the PNR shall be made for the full amount without any cancellation charges, which can then be used for the same passenger(s) anytime before 30th Sep 20, for travel any time till our schedule is open for sale.
Fresh bookings can be made by calling our call center and have the Credit Shell adjusted in the new booking.
We are working to develop an automated solution to issue tickets without approaching the call center. We shall update you as soon as the application is up & running.
Cancellation policy / process for FIT tickets issued any time for travel upto 30 April 20 (except flights cancelled during Lockdown period of 25th Mar to 14th April where CS has been made)
Travel Partners can cancel the booking at their own end after paying the applicable cancellation fee.
Passenger to be explicitly advised that the amount charged towards the cancellation fee to be used against his/her future travel of any date.
Fresh booking for the same passenger to be made before 30th Sep 2020. Travel can be of any time / date till our schedule is open for sale.
Travel agent to issue the fresh ticket for the same customer and send the booking to IndiGo along with the PNR cancelled earlier at agency.support@goindigo.in
Fresh ticket to be issued in saver fare only, exception being cancelled SME fare can be issued in SME fare.
IndiGo to match the name/s of the current booking with the earlier cancelled booking. Both bookings should be from same agency login ID.
If the name/s of passenger and agency login ID match, IndiGo to refund the cancellation charges to the agent for the earlier PNR.
The above policy is applicable for FIT tickets issued for travel up to 30th April 20.
For bookings having travel after 30th April 20, normal cancellation policy to apply.
Rescheduling Policy for FIT tickets issued any time for travel upto 30th Sep 20
Travel Partners can reschedule bookings having travel upto 30th Sep 20 at their own end for any future or earlier date.
No change fee shall be applicable on such rescheduling. Difference of fare shall be applicable.
In case the new fare is lower, refund shall be processed.
The above changes can be made directly through all booking channels
Existing group Bookings held
Groups held for travel upto 30 Apr 20 can be cancelled at NIL cancellation charges if the outbound travel date is outside 3 days on the date of cancellation.
Group bookings with outbound travel date upto 30th Apr 20 and return after 30th Apr 20 also covered under this cancellation policy.
No cancellation fee shall be applied on all such cancellations given above.
The paid amount shall be held as a credit shell in the PNR.
The credit shell to be fully utilized for future group bookings uptill 30th Sep 20. Travel can be beyond 30th Sep 2020
The fresh group booking should be of the value equal to the cancelled group or more. It should not be less than the cancelled group value.
IMPORTANT
As per our earlier group cancellation policy (in the trail mail) for Groups cancelled for travel between 12 - 31st Mar, the fresh group booking was restricted for travel upto 31st Jul 2020. We are giving a relaxation to this policy by allowing the future group to be issued for travel for any future date till our schedule is open. However the fresh booking should be made before31st Jul 20 for such credit shells. Any un utilised credit shell shall expire after 31st Jul 20.
You are requested to go through the above details and feel free to get back for any further clarifications
Dear Trade Partner,
As we continue to look towards the future, I wanted to share with you our latest updates. We’ve been busy behind the scenes making sure that as soon as the time is right, we’re ready to return to the skies.
Network updates
Working closely with the UAE Government and Global Aviation Authorities, our aim is to gradually return to a fuller schedule as soon as it is safe for us to do so. For now, our flights remain suspended until 1 May, and we’ll continue to operate a number of special repatriation flights to help foreign citizens return home from Abu Dhabi. These flights are available to book through the GDS.
We’re planning to operate a reduced network from 1 May 2020, and will launch our new Vienna service on 1 July 2020.
My focus now is on ensuring that you have everything you need from Etihad to support your customers at this time. I am pleased to let you know that we have updated our policies today, giving you and your customers greater flexibility to rebook in the future, with a longer date period to choose from.
A message from GCEO Tony Douglas
From bringing the world home to vital cargo flights – and our most extensive aircraft maintenance programme yet – our focus is firmly fixed on the future and the clearer skies to come, all of which you can hear directly from our Group Chief Executive
Officer, Tony Douglas.
We really value our partnerships around the world, and we care about what you think. If you have any questions, ideas or suggestions, please do reach out to me or your local Etihad representative. Or for more information about our latest policies and travel updates, please visit etihadhub.com.
We’re so grateful for your ongoing loyalty and support at this time. From all of us at Etihad Airways, thank you.
VSbulletin
Travel alert for India – UK flights
UK Government announcement regarding testing on arrival and hotel quarantine
The UK Government has confirmed new mandatory testing requirements for all international arrivals to England from 15 February 2021. Customers arriving in England will be required to have two PCR tests, on day 2 and day 8 of their 10-day home quarantine.
The testing on arrival requirement is in addition to the existing mandatory requirement for all international arrivals to provide a negative Covid-19 test result before departure for England, taken up to 3 days before departure.
It is vital that all arriving customers comply with the new pre-departure and post-arrival testing requirements and complete the online Passenger Locator Form https://virg.in/D9h before arriving at the departure airport. Please note, these UK Government public health measures will be enforced using financial penalties.
How to quarantine when you arrive in England
https://www.gov.uk/guidance/how-to-quarantine-when-you-arrive-in-england
The above link focuses on home quarantine requirements and details of the travel test package which everyone must book, costing £210.
Test booking portal: https://quarantinehotelbookings.ctmportal.co.uk/. The booking of tests to be taken in UK is mandatory before customer’s departure. The test booking portal is administered by the government, and if it isn’t working we recommend our customers to continue to check throughout the day.
We will continue to review any UK Government guidance and update our agent partners and customers accordingly. Please continue to check our website and https://www.gov.uk/, including the Entering the UK section. For more information you may wish to refer to the health secretary’s statement on 9 February.
Our Flexibility Policy Updated
We have introduced additional flexibility to our rebooking policy by extending its rebooking horizon all the way until 30 April 2023, for all booking periods. This is an update to the policy issued on 8 February 2021.
The improvement will support both customers making future bookings and those with disrupted flights, including those already in possession of an open ticket.
The cost of fare difference for all customers will also be waived if the new travel date takes place on or before 31 May 2021 – a two-month extension on the previous policy.
We continue to monitor the Covid-19 situation very carefully, including the latest guidance from the World Health Organization (WHO) and the Foreign Commonwealth & Development Office (FCDO), as well as any new entry or quarantine restrictions implemented by the countries we fly to.
Policies are in place for:
For full details of our policy click here
19.07.21 Update
Emirates passenger flight suspension from India to UAE* Update 190721*
Old circular
Emirates COVID-19 Travel Waiver Policy* Update 150221
Dear Trade Partner,
Please be updated on the Emirates COVID-19 travel waiver policy with immediate effect.
For tickets issued on or before 30Sep'20 with at least one coupon with scheduled EK departure on or before 30Sep'21
For tickets issued on or after 01Oct'20 with at least one coupon with scheduled EK departure on or before 30Sep'21
Keep your ticket open for future travel:
Refund :
For any flight cancellation/disruptions, please visit our website or contact your local
Emirates office.
Our contact centre is operational 24/7 and can be reached on 916 700 3333
Kindly disseminate this information to all concerned.
This Supersedes all our previous circulars.
Dear Cathay Agents user,
Further to our communication dated 25Feb’20 – below updated guidelines on Rebooking /Rerouting/ Refund for all COVID-19 related cancelled CX/KA flights issued on CX/KA document.
Re-booking/ Rerouting
Rebooking/ Rerouting fees waived provided original ticketed flight status shows as UN (SSR remark will reflect on the booking of the cancelled flight or kindly check itinerary history) .
Mandatory endorsement remarks to be updated ‘Invol Reissue due Flt No. __ / dt __ xxld’
For tickets issued before 23Mar’20
For tickets issued between 09Mar'20 and 31Jul'20
Please click here for more information on Rebooking / Reroute T&C.
If ticket control is with the airline, kindly rebook new dates & contact our Customer care team (Reservations) for revalidation.
Full Refund
Refund fee waived provided original ticketed flight status shows as UN (SSR remark will reflect on the booking of the cancelled flight or kindly check itinerary history)
Ticket to be refunded on GDS with mandatory Refund remark Full Refund due CX/KA Flt No.__/ dt __xxld.
Part refund
Refund fee waived provided original ticketed flight status shows as UN (SSR remark will reflect on the booking of the cancelled flight or kindly check itinerary history)
Unused NUC*ROE + taxes to be refunded on GDS with mandatory Refund remark Partial Refund due CX/KA Flt No.__/ dt__xxld
Agent to calculate NUC + unused taxes
Example:
BOM HKG V 20FEB FLOWN
HKG YVR V 20FEB FLOWN
YTO HKG N 14JUL UNUSED
HKG BOM N 14JUL UNUSED
BOM CX X/HKG CX YVR498.18/-YTO CX X/HKG CX BOM320.33NUC818.51END ROE 71.760980
Refundable fare=Unused NUC 320.33*ROE 71.760980=INR22987
Cathay Credits
Alternatively, if pax wish to keep the entire unused ticket open and they don’t know when they’ll be able to fly, they can easily swap the ticket for Cathay Credits instead of refunding the ticket. Cathay Credits can be used to book a new trip when it best suits pax and it equals to the value of the original tickets booked.
Please click here for more information on Cathay Credits.
*For further clarification, kindly contact our Customer Care team (reservations) on the toll free number: 000-800-440-5009 (to be dialed from an ISD facility mobile/Landline).
DEAR TRADE PARTNERS,
SUBJECT: PASSENGER ADDITIONAL RIGHTS FOR TICKETS ISSUED ON/BEFORE MARCH 20, 2020_NEW TRAVEL DATE REVISED. PLEASE MENTION IN ENDORSEMENT (ISTCOTK 301456 APR20)
WITH THIS UPDATE ONLY NEW TRAVEL DATE IS EXTENDED AND NO REVISION IS APPLIED FOR OTHER RIGHTS.
THIS UPDATE OVERRIDES ALL PREVIOUS COVID-19 RELATED UPDATES. ADDITIONAL RIGHTS WILL BE GIVEN ACCORDING TO RULES BELOW FOR THE NON-CANCELLED INTERNATIONAL FLIGHTS PASSENGERS.
APPLICATION DEFINED IN THIS UPDATE INCLUDES EXTRAORDINARY CASES WHICH ARE NOT COVERED WITHIN FLIGHT AND SERVICE IRREGULARITIES PROCEDURE (PR.10.67.006). THE RULES GIVEN IN THIS UPDATE ALSO INCLUDE FLIGHTS WHICH ARE OPERATED ON TIME AND/OR DELAYED WITHIN LIMITS DEFINED IN RELATED PROCEDURE IN CASE THAT PASSENGERS REQUEST CHANGES. THE IRREGULARITIES DEFINED IN FLIGHT AND SERVICE IRREGULARITIES PROCEDURE (PR.10.67.006) WILL BE USED FOR ALL OTHER EXTRAORDINARY CASES WITH THE RULES MENTIONED IN THIS PROCEDURE.
FOR ALL INDIVIDUAL AND GROUP TICKETS PURCHASED ON/BEFORE MARCH 20, 2020, ORIGINAL BOOKING ON FLIGHTS UP TO DECEMBER 31, 2020 (INCLUDING ANADOLUJET INTERNATIONAL FLIGHTS EXCLUDING DOMESTIC FLIGHTS WITHIN TURKEY AND TO/FROM ERCAN AIRPORT) REBOOKING/REROUTING OR OPEN-ENDED TICKETS REQUESTS WILL BE APPLIED WITHOUT CONSIDERING FARE RULES ACCORDING TO THE FOLLOWING CONDITIONS;
1) REBOOKING / REROUTING REQUESTS:
REBOOKING AND REROUTING WILL BE MADE WITHOUT ANY CHARGE FOR DIFFERENT BOOKING CLASSES ONLY IF THE NEW DESTINATION IS IN THE SAME IATA REGION AND IN THE SAME CABIN PROVIDING THAT TRAVEL IS COMPLETED UP TO DEC 31, 2021 (INCLUDED) FOR TK AND AJ OPERATING FLIGHTS.
IF CHANGES AFFECT PASSENGERS TRAVEL PLANS, REBOOKING AND REROUTING WILL BE MADE FREE OF CHARGE WITH THE ORIGINAL CLASS (UP TO EFFECTED DURATION) IF THERE IS AVAILABILITY IN THE SAME CABIN WITHOUT CONSIDERING AVAILABILITY OF ORIGINAL CLASS.
FOR TK STOCK(235) TICKETS INCLUDING INTERLINE FLIGHTS (CODESHARE OR SPA), REROUTING AND REBOOKING WILL BE MADE WITHOUT ANY CHARGE IN CASE OF SAME BOOKING CLASS IS AVAILABLE.
IF THE SAME BOOKING CLASS IN THE SAME CABIN IS NOT AVAILABLE, FARE DIFFERENCES AND OTHER CHARGES WILL BE CHARGED WITHOUT APPLYING REBOOKING/REROUTING PENALTIES.
HOWEVER; IF INTERLINE FLIGHTS CHANGE TO TK OR AJ OPERATING FLIGHTS, CHANGE WILL BE APPLIED ACCORDING TO THE UPDATE.
CONDITIONS FOR FREE CHANGE:
FREE CHANGE CAN BE APPLIED ONLY IF FLIGHTS IN RESERVATIONS ARE CANCELLED BEFORE THE FIRST FLIGHT DEPARTURE TIME.
NEW DEPARTURE DATES CAN BE DECIDED LATER UP TO DEC 31, 2021 (INCLUDED).
TICKETS WHICH ARE CANCELLED ACCORDING TO THE THIS RULE,PASSENGERS WILL NOT BE ACCEPTED AS NO-SHOW EVEN THOUGH REBOOKING/REROUTING IS MADE AFTER THE ORIGINAL TICKET FLIGHT DATE.
IF RESERVATIONS ARE NOT CANCELLED BEFORE SCHEDULED DEPARTURE TIME OF FLIGHT, RESERVATIONS WILL BE ACCEPTED AS NO-SHOW AND THE CHANGE REQUESTS WILL BE MADE ACCORDING TO THE ORIGINAL TICKET RULES.
EXCEPTION:
IN ORDER NOT TO RESTRICT PASSENGER RIGHTS GIVEN BY PREVIOUS TELEX, PASSENGERS WHO HAVE A RESERVATION WHICH ARE TICKETED ON/BEFORE MAR 20, 2020 (INCLUDED) AND TRAVEL DATE IS UP TO MAY 31,2020 (INCLUDED) CAN CHANGE THEIR RESERVATION EVEN AFTER FIRST DEPARTURE DATE. CANCELLATION IS NOT NECESSARY BEFORE THE FIRST DEPARTURE DATE ONLY FOR THESE PASSENGERS. THIS CHANGE CAN BE APPLIED JUST ONCE AND THEY WILL NOT BE ACCEPTED AS NO-SHOW.
2) OPEN-ENDED TICKET PROCEDURES
PASSENGERS WILL HAVE AN OPEN-ENDED TICKET ONLY IF FLIGHTS IN RESERVATIONS ARE CANCELLED BEFORE THE FIRST DEPARTURE TIME OF ORIGINAL TICKET. NEW DEPARTURE DATES CAN BE DECIDED UP TO DEC 31, 2021 (INCLUDED). PROVIDED THAT NEW TRAVEL MUST BE COMPLETED BEFORE DEC 31, 2021 (INCLUDED).
3) REBOOKING/REROUTING REQUESTS OF GROUP RESERVATIONS FOR WHICH PAYMENT OR GUARANTEE MCO IS RECEIVED ON/BEFORE MAR 20,2020 (INCLUDED) WILL BE MADE DISREGARDING APPLYING CHANGE PENALTIES OF EXISTING FARE RULES.
4) REFUND REQUESTS
REFUND AND CANCELLATION REQUESTS WILL BE MADE ACCORDING TO ORIGINAL FARE RULES. THERE WILL BE NO GIVEN REFUND RIGHTS WITHIN THE SCOPE OF THIS UPDATE.
REFUND RIGHTS GIVEN BY PREVIOUS COVID-19 RELATED UPDATES, WHICH IS ABOUT NOT CANCELLED INTERNATIONAL FLIGHTS, WILL NOT BE APPLIED NO MORE.
5) ISSUE DATE FOR NEW TRAVEL
THERE IS NO RESTRICTION ON ISSUE DATE. NEW TRAVEL DATES CAN BE DECIDED UP TO NEW DEPARTURE DATE OF TRAVEL.
6) EXTENSION OF VALIDITY
VALIDITY OF TICKET CAN BE EXTENDED UNTIL FEB DEC 31, 2021 (INCLUDED)WITHOUT ANY FARE DIFFERENCE OR PENALTY.
7) TICKET CHANGES REQUESTS CAN BE MADE BY TURKISH AIRLINES SALES OFFICE, SALES AGENTS WHERE THE TICKETS ARE PURCHASED, TURKISH AIRLINES ONLINE CHANNELS AND CALL CENTER.
8) OPEN-ENDED PROCEDURES CAN BE MADE BY TURKISH AIRLINES SALES OFFICE, SALES AGENTS WHERE THE TICKETS ARE PURCHASED AND CALL CENTER.
APPLICATION CONDITIONS:
VALID FOR TICKETS PURCHASED ON AND BEFORE 20TH OF MARCH 2020.
VALID ON FLIGHTS IF THE ORIGINAL DEPARTURE DATE IS UNTIL THE DECEMBER 31, 2020.
NEW JOURNEY SHOULD BE COMPLETED UP TO DEC 31, 2021 (INCLUDED)
VALID FOR TURKISH AIRLINES AND ANADOLUJET OPERATING INTERNATIONAL FLIGHTS (EXCLUDING
DOMESTIC FLIGHTS WITHIN TURKEY AND TO/FROM ERCAN AIRPORT).
THIS APPLICATION IS VALID FOR REBOOKING AND REROUTING REQUESTS OF GROUP RESERVATIONS UNDER THE CONDITIONS OF GENERAL GROUP RULES.
REBOOKING AND REROUTING REQUESTS WILL BE APPLIED WITHOUT ANY CHARGE (YR, TAXES AND FARE DIFFERENCES ETC.) ONLY FOR ONCE.
THIS UPDATE WILL BE ALSO VALID FOR NON-CHANGABLE PROMOTIONAL TICKETS.
CHANGE REQUEST WILL BE APPLIED FOR MILES AND SMILES TICKETS (EXCLUDING DOMESTIC TICKETS WITHIN TURKEY AND TO/FROM ECN AIRPORT).
THE CHANGES MENTIONED ABOVE WILL BE LIMITED TO ONLY ONCE AND OTHER ADDITIONAL CHANGES WILL BE HANDLED WITH EXISTING PENALTIES AND FARE DIFFERENCES WITHIN THE FARE RULES.
ALL CHANGES CAN BE MADE BY TK OFFICES AND ISSUING AGENTS.
KINDLY DISSEMINATE THE ABOVE INFORMATION TO ALL CONCERNED. YOU MAY GET IN TOUCH WITH US FOR FURTHER INFORMATION OR CLARIFICATION.
Toll Free number 000 800 050 1565 for India only.
Kenya Quarantine exempted states : https://www.kcaa.or.ke/quarantine-exempted-states
Visa, Health and Country requirements: https://www.kenya-airways.com/prepare-for-travel/visa-health-and-travel-requirements/en/
Kenya Mandatory online Travelers Health Surveillance Form to be filled and submitted prior: https://bit.ly/covid19moh
Further to our attached Tariff Notice dated 13 Jun’20, please see a more detailed explanation on the subject tariff. This is not to be circulated with your sub agents & corporates.
· Refunds will only be possible via EMDS that can be utilized within 12 months of issuance for domestic travel and 24 months for international travel
· Cash refunds will be permitted only after expiry of EMDS & Tickets applying the original terms & conditions
· Customers who do not wish to take advantage of any of the rebooking options above may still submit tickets/EMDs for refund. Refunds will be processed according to the fare conditions or, in the case of cancelled flights, on an involuntary basis. However due to the current situation, we ask for understanding as there will be delays in processing refund requests.
Please note : -
• This added option is NOT a blanket OK that KQ will process refunds at NIL Penalty
To clarify please note : - We will differentiate cancelled flights as follows : -
1. Flights cancelled by Kenya Airways even where there was no government mandate
· E.g. Cancellation of KQ 210 / 211 on BOM/NBO/BOM between 17th to 22nd Mar 2020
o Which was a capacity adjustment on the BOM route due COVID impact
· OR flights that may have been cancelled by KQ for technical reasons
· For guests who held tickets with confirmed bookings on such flights we will treat the impact on guests as involuntary and hence offer a full refund
2. Flights cancelled by Kenya Airways due to government mandate
· E.g. Flights on BOM (all India International) route cancelled from 22nd Mar 2020 till 30th Jun 2020 (as of today 13th Jun 2020)
· Note mandates from other governments will also be looked at incase travel is to destinations beyond NBO
· If Guest insists for refund in spite of the Flexibility in bookings + EMD of full value for future travel on KQ
· Then refund will be considered less the Refund penalty as per the ticket conditions of the ticket held by guest
· As such flight cancellations are NOT in the control of airlines
Exception : -
· If Guests have been issued a fresh ticket on / after 22nd Mar 2020 for travel between 23rd Mar 2020 to 30th Jun 2020 on the India route
· Full refund will be considered in line with DGCA Mandate to the airlines.
Trust the above details / explanation, will enable you to address your partners/guests requests.
Travel Advisory Number | 4
Date of Issue | 18 March 2020
Subject | COVID-19 SAA NETWORK (EXCLUDING ITALY)
South African Airways (SAA) advises all customers that due to the COVID-19, we will allow one
(1) free change on SAA operated flights subject to the conditions below:
Assistance will be provided to all ticketed passengers holding a South African Airway’s ticket (only) and planned new bookings via any SAA Call Centre, City Travel Office or Travel Agent with the following conditions.
A. Applicable to tickets issued on/before 15 March 2020 for travel between 15 March and 30 April 2020.
B. Applicable for new bookings for travel planned between 15 March and 30 April 2020.
Rebooking Conditions applicable:
Must rebook / reissue ticket by 30 April 2020.
Complete travel by 28 February 2021.
Rebook same booking class with no additional collection and change fees waived. Additional fare collection and taxes will apply to cases of seasonality change, but change fees will be waived.
If same booking class is not available, upgrade to lowest applicable booking class. Additional fare collection and taxes will apply, but change fees will be waived.
One (1) Free change and ticket reissue permitted only.
Tickets to be endorsed “COVID-19 SA FLT/DATE”.
Applicable to all fare types.
Change of cabin will not be permitted.
Change of routing will not be permitted.
This travel advisory waives the 72-hour rule.
This advisory is applicable to South African Airways flights only and does not apply to Mango, SA Express and Airlink, issued on SA (083) ticket stock and not on separate tickets of other airlines. This TA will apply when Mango, SA Express and Airlink forms part of the itinerary issued on SA (083) ticket stock.
No refunds are permitted as part of this advisory.
Other refunds are permitted according to the applicable fare rule.
Previous No-show passengers are not eligible for this waiver.
SAA reserves the right to withdraw or revise the conditions without prior notice.
Contact details
South African Airways Call Centre and City Office Contact details
South Africa
Johannesburg Call Centre | 27 (0) 11 978 1111 or 0860 606 606
Or visit https://www.flysaa.com/help/customer-support/contact-us
Facebook: www.facebook.com/flysaa
Twitter: Twitter.com./flysaa
Twitter (customer service): @flysaa_care
South African Airways regrets any inconvenience to our customers as a result of the COVID-19
and we encourage all customers to visit our website www.flysaa.com for further updates.
Update - Commercial Policy
Fee Waiver for Qantas International Excluding TASMAN
All customers with an existing QF (081) booking for travel in August, September and October 2020 are entitled to:
Cancel and retain the value of the ticket in credit
Upon rebooking, Qantas will waive the change fee
Conditions
Authority number 628181 must be entered into the endorsement box to avoid ADM.
Please see Qantas Agency Connect for more details.
Qantas India Team
Dear Travel Partner,
Based on the high volume of waivers and special conditions that we are handling at the moment due to the COVID-19 impact, we are implementing the following measures:
In order to do so, we need you to load all refund requests that apply within the ticket fare rules through BSPlink, where we will be processing them.
Important
We appreciate your patience and support during this time.
SriLankan Airlines : Travel Guidelines to Sri Lanka
Please find under current travel alerts for Sudan, regarding passenger travel from India to these countries for your kind reference, record, guidance and handling. Kindly intimate all staff internally and externally your entire clientele database, to ensure awareness and strict compliance/handling to guarantee smooth advance handling and avoid inconvenience to our mutual esteemed passengers.
SUDAN
COVID-19 Alert
Date: 20 May 2021
Reference no PRA 05/084/2021
Subject: Sudan Travel Restriction Update.
Sudan has issued the attached NOTAM concerning travel restriction in relation to COVID-19 as follows:
All passengers arriving from India are not permitted to enter Sudan territories.
All passengers destined Sudan are not permitted to enter Sudan territories if they transited India within the last 14 days before their arrival to Sudan.
All passengers arriving from Egypt and Ethiopia are requested to possess a negative RT-PCR test certificate upon arrival issued within the last 72 hours and they will be subject to COVID-19 testing upon arrival.
Effective date: From 20 May 2021 0001 until 19 June 2021 2359
DEMOCRATIC REPUBLIC OF CONGO-DRC
Per the official advise from immigration authority of DRC, all passengers coming from India and Brazil are not allowed to enter DRC effective immediately.
ANGOLA
Under the amended presidential decree 106/21.in addition to the previous restrictions, Angola prohibits passengers coming from India or transit through India regardless of the travel route.
CHAD
Due to the new strain of COVI-19 circulating in India, all airlines are prohibited from boarding passengers from India to Chad as of Thursday, Mar 13, 2021 at 11:59p.m. until further notice.
TANZANIA Restriction Detail
Date: 10 May 2021
Effective from 05 May 2021:
For all travelers to/out of the united republic of Tanzania:
1. Due to the current situation of COVID-19 epidemic in India, all flights to and from India are banned in Tanzania. This ban will be effective until further notice. The exceptions will be:
a). Cargo flights in which case the crew will not be allowed to be allowed to disembark from the flight;
b). Flights undertaking operations that have been approved by appropriate authorities that relate to humanitarian, diplomatic as well as medical assistance.
2. Returning Tanzanian residents who have been in India as students, or for business purposes, or for medical treatment will be subjected to procedures as outlined in number 3,4 and 5 below.
3. All travellers, whether foreigners arriving from India or those who have travelled through India in the last 14 days regardless of route taken, shall be subjected to rapid test at point of entry followed by stringent contact tracing and 14 days mandatory quarantine at their own cost. Travellers subjected to mandatory quarantine shall choose a place from the list ( available at the airport or https://www.moh.go.tz/en ) designated by the government. Returning residents arriving from India will be allowed to isolate themselves in their homes under strict surveillance system.
4. All travellers are required to truthfully fill in an online travellers surveillance from available at https://afyamsafiri.moh.go.tz within 24 hours before arrival to Tanzania.
5. All travellers weather foreigners or returning residents will be required to present a negative COVID-19 test certificate upon arrival. The test should be based on real time reverse transcription polymerase chain reaction (RT-PCR) testing using sample collected within 72 hours before arrival to Tanzania.
6. All travellers weather foreigners or returning residents entering the united republic of Tanzania, will be subjected to enhanced screening for COVID-19 infection including rapid test. The cost for rapid test is 25 USD per traveller.
7. Travellers on transit in other countries more than 72 hours will be required to be re-tested by rapid test upon arrival in Tanzania.
Please always check our country wise specific updates/immigration and entry restrictions which is frequently changing, from our website using ET COVID link indicated under so that our mutual esteemed passengers are well/timely informed and not inconvenienced.
https://www.ethiopianairlines.com/aa/travel-updates/updates-on-covid-19(coronavirus)
Due to the COVID-19 situation in Melbourne, the Victoria State Government has announced a suspension of international passenger arrivals into Melbourne from 13 February 2021, 2359hrs (Melbourne time) until further notice.
Accordingly, Scoot flights from Melbourne to Singapore will continue to operate as scheduled.
Please click here for more information on suspension of passenger flight from Singapore to Melbourne.
Please click here for more information on the latest flight schedule.
Scoot will continue to monitor the situation, as well as evolving regulatory guidelines. Do visit our website for the latest announcements.
Should you have any further questions for us, do contact your local Scoot office.
Cancellation:
Booking on or before 31 March 2020, Travel on or before 14 April2020
Cancellation penalty will be applicable as per the airline rules. Please avoid No show, Cancel your booking before the travel date. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Rescheduling:
Booking on or before 31 March 2020, Travel on or before 14 April2020
"Free rescheduling allowed - (penalty charges waived off; fare difference will apply)
Your ticket will be available for one year* for use in the same cabin/class with no fare difference, even if used in a peak period. Passenger has to connect with Akbar Travel for future date booking. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
INDIA FLIGHT CANCELLATIONS - Update #9
Dear Trade Partners,
All flydubai flights to and from India are suspended until 31st July 2020, due to COVID -19 restrictions.
The options provided are:
1. Refund of Unutilized sector for TA Portal /GDS bookings to original form of payment, Web bookings to a flydubai voucher.
2. Rebooking of affected sector from/to any flydubai destination, if the change request for the departure is within +/- 60 days of affected flight/next schedule flight. (If changes requested for more than +/- 60 days or beyond, only penalty can be waived, fare difference will apply).
3. Changes will need to be done on or before 30th July 2020.
4. Any further modification, penalty/fare difference will apply as per the standard fare basis rules.
For additional information,
Please contact us at 82879 45612 | 82879 45611
Email: ccj.cto@flydubai.com | cok.cto@flydubai.com | trv.cto@flydubai.com
Timings: 0930Hrs – 1730Hrs | Mon – Sat
North Kerala
Mr. Jerin Davis | 99472 32777 | Sr. Sales Officer
Mr. Anand Madhusoodan | 96458 70057 | Sales Officer
Central Kerala
Mr. Venugopal Nair | 86065 80717 | Sr. Sales Officer
Mr. Siva Prasanth | 98950 05940 | Sales Officer
South Kerala
Mr. Venkat Padmanabhan | 89433 54565 | Sales Officer
INDIA FLIGHT CANCELLATIONS - Update #7
Dear Trade Partners,
All flydubai flights to and from India are suspended
until 1st July 2020, due to COVID -19 restrictions.
The options provided are:
1. Refund of Unutilized sector for TA Portal /GDS bookings to original form of payment, Web bookings to a flydubai voucher.
2. Rebooking of affected sector from/to any flydubai destination, if the change request for the departure is within +/- 60 days of affected flight/next schedule flight. (If changes requested for more than +/- 60 days or beyond, only penalty can be waived, fare difference will apply).
3. Changes will need to be done on or before 30th Jun 2020.
4. Any further modification, penalty/fare difference will apply as per the standard fare basis rules.
For additional information,
Please contact us at 82879 45612 | 82879 45611
Email: ccj.cto@flydubai.com | cok.cto@flydubai.com | trv.cto@flydubai.com
Timings: 0930Hrs – 1730Hrs | Mon – Sat
North Kerala
Mr. Jerin Davis | 99472 32777 | Sr. Sales Officer
Mr. Anand Madhusoodan | 96458 70057 | Sales Officer
Central Kerala
Mr. Venugopal Nair | 86065 80717 | Sr. Sales Officer
Mr. Siva Prasanth | 98950 05940 | Sales Officer
South Kerala
Mr. Venkat Padmanabhan | 89433 54565 | Sales Officer
Thank you,
The flydubai sales team
Hello,
Following the announcement from the National Emergency Crisis and Disasters Management Authority (NCEMA) and the General Civil Aviation Authority (GCAA) in the UAE, our passenger flights will be suspended from Thursday 26 March 2020 at 23:59 (UAE local time) until Thursday 09 April 2020 at 23:59 (UAE local time) as part of the precautionary measures being implemented in response to COVID-19.
If you were booked to travel on a flydubai flight that has been cancelled, please go to the “Manage Booking” tab on flydubai.com where you will be able to rebook or request a refund to flydubai voucher.
If you require further assistance, you can call the flydubai Contact Centre on (+971) 600 54 44 45, send an email to letstalk@flydubai.com with “Change my booking” in the subject line or send a private message on Facebook. We are always here to help; it’s just taking us longer than usual to get back to your enquiries. You can expect a reply on social media in one week and a reply by email within 30 days. We are committed to getting back to you.
If you made your booking through a Travel Agent or Travel Partner, please contact them directly regarding your refund and rebooking options.
Travel advisories will continue to be available on flydubai.com and are updated on a regular basis.
We would like to thank you for your patience and loyalty. Although we cannot be together now, we will be together again.
Hello,
The health and safety of our passengers and our crew is our priority, never more so than with the evolving situation regarding COVID-19.
What we’re doing
We are following directives issued by the World Health Organization (WHO), the UAE Ministry of Health and Prevention, Dubai Health Authority and our industry bodies. We continue to work closely with our airport and airline partners to ensure that all safety measures are in place and in line with international standards.
Considerable effort is underway to provide you with the assurance that we are following the internationally recommended guidelines and here are some of the steps we are taking:
- Our aircraft cabins are being cleaned with eco-friendly chemicals known to protect against viruses and germs, leaving a long-lasting protective coat.
- If there are any changes to your flight, we will contact you directly to discuss the options available to you. Please do keep your contact details up to date through Manage booking.
- All the latest information on our flight schedule can be found on the Operational Updates page on flydubai.com.
- A comprehensive list of the travel advisories in place across our network is available on the IATA Travel Centre website www.iatatravelcentre.com.
Customer enquiries
To give you greater flexibility, we have introduced a no-modification-fee policy for all bookings made between 10 March and 31 March 2020.
- You can amend your booking online via the Manage booking tab on flydubai.com.
- If you’re travelling within the next 96 hours, please send us a private message on Facebook.
- If you’re travelling within the next 48 hours, please call our Customer Centre on (+971) 600 54 44 45.
- If you’re travelling at a future date, please contact us by sending an email to letstalk@flydubai.com with “Change my booking” in the subject line or via Contact us on flydubai.com.
- If you made your booking through a travel agent or travel partner, please get in touch with them directly regarding your options.
We all have a role to play to protect ourselves as well as our community and the wellbeing of our passengers and crew remains our priority. We look forward to welcoming you onboard.
The flydubai Team
Cancellation:
For tickets issued on or before 13th Mar,2020 and travel up-to 30th April,2020
Cancellation penalty will be applicable as per the airline rules. Please avoid No show, Cancel your booking before the travel date. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Rescheduling:
For tickets issued on or before 13th Mar,2020 and travel up-to 30th April,2020.
"One free date change applicable, however fare difference if any will be applicable - (penalty charges waived off; fare difference will apply)
Refund in the form of travel voucher provided the ticket is canceled 72 hours prior to schedule departure. Redemption of this voucher must be within 6 months of the voucher date. Passernger has to connect with Akbar Travel for future date booking. To process please click on https://www.akbartravels.com/b2cplus/myaccount/mybookings"
MALINDO AIR WAIVER POLICY
In view of the number of directives issued by various countries including Malaysia, impacting travel entry/exit conditions, Malindo Air is offering the following options to provide added flexibility to its passengers.
This waiver will cover all Malindo Air International flights as well as domestic flights between KUL and Sabah/Sarawak. Peninsular Malaysia domestic flights are not included in this waiver.
A. Eligibility:
• Malindo Air tickets issued on or before 17 March 2020 for travel between 17 March 2020 and 31March 2020
B. Booking Options:
• 1x FOC change with Fare Difference permitted per passenger to move the travel date within 12 months at no cost subject to seat availability.
C. Refund Option:
• Refunds is permitted in terms of travel voucher
• Redemption of voucher must be within 6 months of voucher date
• Travel date is based on seat inventory range of 11 months ahead of redemption date
Please be informed of the changes in refund procedures starting from 01MAY20, reissuance of tickets and other carriage documents on SU/555 stock issued before 30APR20 inclusive:
Individual bookings
I. For all tickets originally issued till 30APR20 inclusive with unused segments of travel or not-provided services (in the case they are refundable) it would be possible to arrange a refund via MCO type “For further transportation/paid ancillaries only” up to 31DEC20 inclusive regardless of the date of the first flight on the ticket.
Issuance of MCO can be done in PJSC “Aeroflot” own sales offices and representation offices.
1) Only for tickets with the following departure dates:
· from 18FEB20 inclusive on itineraries to/from China (including HKG);
· from 05MAR20 inclusive on itineraries to/from on any international flight segments, excluding China & HKG;
· from 18MAR20 inclusive on itineraries within Russian Federation.
Passengers have the following options:
a) A one-time exchange (without taking into account the number of exchanges previously made) on the same route to any other dates no later than 31DEC20 using involuntary scheme.
or
A one-time exchange (without taking into account the number of exchanges previously made) to other destinations on any dates no later than 31DEC20 with payment of the cost difference (if any) according to the applied fares rules, but without charging change penalties. For tickets under PROMO fare group exchange is permitted with recalculation to the Light, Saver and/or Base fare groups.
b) Issuance of MCO for a full cost of unused air carriage taking into account the amount of fees and taxes regardless of the reason for refusal of travel, as well as the cost of not-provided services.
In this for international carriage “No Show” fact should not be taken into account for refund calculation. For domestic carriage in the case of “No Show”, calculation of the sum for refund should be done according to the rules of the applied fare, except if the request from the pax was received by the carrier’s claims department not later than 40 minutes before the flight departure indicated on the first unused ticket coupon.
For new tickets which will be later issued on account to the MCO the following one-time discount will be applied to the fare only:
· Minus 25% only for tickets issued at the “Maximum” fare;
· Minus 15% for any tickets where the flights were cancelled under SU code.
The above discounts is not summable. Exclusion: the discount for accompanied child to 12yrs old is applied together with the above mentioned discount.
2) For tickets on flights with departure dates which are earlier than indicated in subparagraph #1, the standard voluntary/involuntary exchange/refund rules must be applied. Issuance of MCO in case of voluntary refusal of carriage should be calculated in the amount based on applied fare.
Group bookings
For tickets originally issued till 30APR20 inclusive the following is permitted:
a) Within tickets validity period a change of flights/dates of carriage without penalties within +330 days of the booking period without changes of itinerary in the case of making changes in the PNRs before departure date indicated in the original issued ticket. Changes are permitted not more than twice.
Note: Within the scope of the current telex for group carriage, the following time limit is set:
· For fully unused tickets – 12 months for issuance date;
· For partially unused tickets – 12 months for departure date.
b) When reissuing tickets on new flights/dates changes in pax names is permitted without penalties.
When issuing refunds on tickets or deposits it should be made via MCO according to the applied group fare rules.
II) Exchange/refund of all tickets issued starting from 01MAY20 must be made according to the standard rules. MCO cannot be issued. Refunds via GDS are temporarily unavailable. BSP agents must make refunds via Refund Application, agents working under direct agreements must make refunds via Sirax-Portal regular reporting tool.
Upon requesting refund of a ticket, which was originally issued before 30APR20 inclusive and reissued after 30APR20, the refund has to be made to the MCO.
Usage of MCO
MCOs can be used during a three-year (3) period from the date of the flight departure indicated in the first unused ticket coupon to cover the cost for the following:
Any subsequent carriage including group travel on flights with SU code;
Additional services (except for payment of services provided by partners);
Carrier fees for changing the conditions of carriage (in the case of their presence according to the fare rules).
Issuance of tickets and services on account to the MCO is allowed only in PJSC “Aeroflot” own sales offices and representation offices.
Refund of a transport document issued on account to the MCO should be arranged according to the rules of the applied fare. If a part of the cost covered by MCO is due to the refund, a new MCO must be issued for this amount indicating the initial validity period.
When reissuing tickets following the above conditions the current Telex number MOWZDSU 031053/MAY20 must be entered into the Endorsements / Restrictions box of the new ticket.
Involuntary refund / exchange rules can be found in the “SU Rules Handbook” located on the website of PJSC “Aeroflot” in the Agents section - Instructions and Rules - SU Ticketing Handbook JAN20.
Rules and conditions of the previously sent telex MOWZDSU # 132312/MAR20 (and with additions to it) are considered cancelled starting from 01MAY20.
Coronavirus Situation - Transatlantic Travel - Bulletin 8
TRAVEL EXCEPTION POLICY ADVISORY
Coronavirus Situation - Transatlantic Travel
BULLETIN 8 ISSUED: March 14, 2020 1:40 PM ET
Applies for tickets issued on or before March 14, 2020
Delta Air Lines is extending its waiver to assist customers who may be impacted due to health concerns with Transatlantic travel due to the Coronavirus.
Issued On: DL 006 Ticket Stock
Applicable to Travel On: Delta / Delta Connection / DL coded KLM operated / KLM coded DL operated/ KLM coded KLM operated / AF coded DL operated /DL coded AF operated
Applicable to Reaccommodate On: Delta / Delta Connection / DL coded KLM operated / KLM coded DL operated/ AF coded DL operated /DL coded AF operated/DL coded AZ operated
Date of Impacted Travel: February 25, 2020 – May 31, 2020
Affected Area(s) To/From/Through the following cities:
· Belgium
· Czech Republic
· Denmark
· France
· Germany
· Greece
· India
· Ireland
· Italy
· Netherlands
· Portugal
· Spain
· Switzerland
· United Kingdom
Applicable Dates
New travel must originate on or before: December 31, 2020
New travel must be rebooked no later than: December 31, 2020
Ticket must be reissued on or before: December 31, 2020 or the ticket expiration date (whichever is sooner)
Event Waiver Codes:
· Use Waiver code K7V2R for rebooking cabin to cabin
o New itinerary is rebooked/ticketed within all parameters of this policy
o New itinerary is priced at current applicable fares and rules
Required Documentation for Reissue
Refunds
If a customer’s flight is cancelled due to this event, and no other alternate flights are acceptable, travel agents may refund a totally unused non-refundable ticket(s) through normal ARC/BSP processing.
Required Documentation for Refunds
PNR must be documented with the following OSI message:
· OSI DL REFUNDED PER CORONAVIRUS SITUATION TATL 25FEB20
Updated Air France and KLM Rebook & Refund Policy
Air France and KLM have decided to further adjust their commercial Rebook and Refund Policy matching the latest global COVID-19 developments and the gradual lifting of governmental travel restrictions worldwide.
In addition to the extra voucher value up to 15%, the updated policy now also offers customer more flexibility in case a customer decides that he/she does not want to fly while the airline has not cancelled the flight. For tickets issued before or on 21 April 2020 with a travel date on or after 1 September 2020, or for tickets issued on or after 22 April 2020, the customer will benefit from flexibility in case of a rebooking (change fee waived). In case of refund requests, the fare conditions of the ticket will apply.
Please check AgentConnect.biz for more information about the Rebook & Refund Policy, or view the convenient flow chart to see which options you can offer your customer.
Cancellation:
Travel on or before 03 March 2020 and 31st May2020.
Cancellation penalty will be applicable as per the airline rules. Please avoid No show, Cancel your booking before the travel date. To process plese click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Rescheduling
Re-book to a travel date: until 30 November, 2020 without any change fee. Re-book / Reissue must be completed on or before: 30 September, 2020. To process plese click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
Latest info about our hubs and other airports
Many airports have adjusted their operation according to the current changes in the travel industry; certain terminals and facilities are partly open or even closed. For more specific and the latest airport information, please check the airports’ website, for instance Paris-Charles de Gaulle, Amsterdam Airport Schiphol or the website of the airport that you are departing from.
Paris-Orly Since 31 March 2020, Paris-Orly is closed until further notice. Air France flights that are still being operated are transferred to Paris-Charles de Gaulle and customers are notified.
Adjusted service in our lounges and on board
Our focus is fully on the health and safety of your customer and our crew, which make adjustments in our service in the lounges and on board inevitable. A few lounges are still open with an adjusted offer for resting and relaxing just before departure or between connecting flights. With the eye on the social distancing requirements, there are also adjustments in the on board services, aiming to minimize contact moments between crew and passengers. Check the Air France and KLM COVID-19 websites for the latest updates on the service in our lounges and on board.
For more information about the SkyTeam lounges, please have a look at the SkyTeam COVID-19 page.
COVID-19: Flexibility in rebooking
Due to travel restrictions imposed by authorities worldwide during this period of health crisis, Air France and KLM implement temporary measures providing more time, flexibility and simplicity.
1. More time: You now have the option to keep your customers’ reservations active until 30 September 2020.
2. Simplicity: For all flights booked with scheduled departure until 31 May 2020, our rebook policy applies. You can easily change the travel date and/or destination for your customer.
3. Flexibility: Of course, we encourage rebooking, but we also understand if your customer cannot yet reschedule their trip. In this case, they are offered an EMD voucher that they can use for a future trip.
This rebook policy is complimentary and does not replace the specific policies in place for travel to and from China and South Korea.
For more information about the updated rebook policy, please visit AgentConnect.biz and check the latest flowchart.
Reduced network
Increased travel restrictions worldwide made Air France and KLM significantly reduce flight capacity and narrow down their network to a minimum size. Routes still operated are often for repatriation reasons and the situation changes by the day. Our experts are monitoring the situation and flight possibilities 24/7. For a latest overview of flights currently being operated and other network information, please check Air France and KLM network update pages.
Bringing people home is a priority
Where possible, we keep operating flights and with still thousands of people looking forward to going back home, we will do our utmost best to assist and repatriate customers. However, the possibilities depend on the travel measurements and restrictions taken by each country. For the most up to date information about repatriation, please check Air France and KLM.
Embargo for Unaccompanied Minors (UMNR’s)
Air France and KLM currently both had to place a temporary embargo on children traveling alone (UMNR). New requests will be automatically denied and customers of existing bookings will be contacted. For more information please have a look at AgentConnect.biz.
Pets on board; PETC + AVIH
The pet quota for pets in cabin (PETC) on KLM and KLC operated flights has been increased and aligned with Air France. Furthermore, Air France and KLM recently placed an embargo on animals traveling in hold (AVIH). For exceptions and full policies, please check AgentConnect.biz.
Hygiene on board
In times like these, Air France and KLM understand the need for reassurance and the focus of your customers on hygiene during traveling. We acknowledge the importance and the health and safety of your customers and our staff is our number one priority. Therefore, we are in constant contact with national and international health and aviation authorities. We take all the needed hygienic precautionary measures, to read more about them please have a look at the Air France and KLM websites.
Delta Clean
The extra cleaning measures taken by our partner Delta Air Lines are now becoming part of their new standard for aircraft hygiene, read more.
Flexibility offered to Corporate customers
Air France and KLM grant corporate customers, included bluebiz upfront, more time to make use of their current commercial offer if contract negotiations currently cannot take place due to the COVID-19 crisis. For more information, Corporate customers can contact their Air France and KLM account manager. This initiative is aligned with our partner Delta Air Lines.
We are here for you
We fully understand that you and your colleagues have many questions in this exceptional situation and uncertain times. We are committed to do all we can to help you. Please check AgentConnect.biz, Air France and KLM for the most up to date information and please be aware that our communication channels are currently very busy. Thank you for your patience.
Issued: March 12, 2020
Update: March 14, 2020
Extend Tickets Issued On/Before Date
Update: March 16, 2020
Changed name to include Middle East
Changed ticket issue date to 16March 2020
American Airlines has implemented a special exception policy to our travel partners that is now available for our mutual customers due to the recent amendment to the Government-imposed Travel Restrictions related to the evolving Novel Coronavirus situation.
Our Travel Notice exception policies on American are also available when ticketed on 001 ticket stock for travel on AA Prime, AA*/AY, AA*/BA, AA*/IB, AA*/JL and AA*/QF.
Affected Airports - City and Country Association:
All Airports to/from/thru affected Countries listed above
This information can also be found on SalesLink by viewing: .......................................................................................................
Latest Communication Updates
As always, we appreciate your continued business!
Kindly find the below RwandAir flexible policies on rebooking, cancellations and refunds.
Kindly share the same with all concerned.
The following rules apply on tickets issued for travel on/before 30June 2020.
1. REBOOKING FEES
A three (3) time rebooking waiver is permitted free of charge provided it is within the same booked cabin. No fare difference shall be charged. Reservation and rebooking fee are waived regardless of whether or not booked flight was cancelled. These three (3) rebooking waivers is permitted on all tickets issued within this period and passenger is allowed to re-book their tickets to any date not exceeding 31Dec 2021.
2. TICKET VALIDITY
The validity on all tickets under this category is hereby further extended to 31December 2021.
After this new date, tickets become invalid, expired and unusable.
3. REFUNDS
Refunds by voucher credits only.
NB: All credit vouchers are transferable to anyone assigned by the passenger. Passenger must authorize such assignment by a signed letter attached to his/her proof of photo identification. Authorization for transferring of credit vouchers must be received at least 14days to departure of the flight. Any request received in less than 14days to departure will not be accepted.
4. APPLICABILITY
These provisions are applicable on WB stock only.
These rules shall apply to all tickets issued within the period stipulated.The rule shall remain in force till further notice by the airline.
SPICE JET Passengers can cancel their booking directly from Spice Jet site - spicejet.com by validating OTP received on their registered Mobile No.
CREDIT SHELL OPTION IS ONLY AVAILABLE AFETR 01 APRIL 2020
Cancellation/Rescheduling:
Travel Till 3 May 2020
Passengers who had booked themselves for travel from 25th March, 2020 till 3rd May, 2020 the bookings will be automatically cancelled with zero cancellation fee and a credit shell will be created for the same, Visit the website www.spicejet.com and at the end of the booking process, you can make payment using the “CREDIT SHELL” option. Credit shell can be used to make another booking for the same passenger (s) for travel on or before 28th February, 2021.
Travel after 3 May 2020
"Airline penalty will be applicable which will be non refundable/Adjustable.
To process plese click on https://www.akbartravels.com/b2cplus/myaccount/mybookings
In view of the Government directive to extend the lockdown to tackle the COVID-19 outbreak, SpiceJet has suspended all its flight operations till 3rd May 2020.
We have cancelled the reservations of those who booked themselves for travel till 3rd May, 2020. Upon cancellation your entire amount has been maintained in a credit shell and the same may be used to make fresh booking and travel till 28th February 2021 for the same passenger.
To make fresh bookings you are requested to visit our website www.spicejet.com and at the end of the booking process, make payment using the CREDIT SHELL option. To view your credit shell balance, visit the “Manage Booking” tab on our website.
Our call centre is not operational due to the nation-wide lockdown and you should be able to reach our call centre after the lockdown is called off. Meanwhile, you may live chat with us on our website, or write an email to api.request@spicejet.com. Our teams shall respond to you in the earliest.
We look forward to welcoming you onboard soon.
FLIGHT SUSPENSION ALERT
As per the DGCA directives, SpiceJet has suspended all its operations from 24th March,2020 at 11:59 pm till 31st March,2020*. For the passengers who are travelling from 25th March,2020 till 31st March,2020, their bookings will be automatically cancelled and a reservation credit for the entire amount will be created and they can use it to make another booking for the same passenger for a period of one year from the original date of travel.
Passengers may contact our call centre or visit www.spicejet.com to make fresh bookings against the amount that has been credited. You may also write an email to api.request@spicejet.com . Our teams will respond to you within 5-7 working days.
Important information related to Covid-19
For all bookings made on or after 14th March, 2020, you may reschedule your booking one time for travel until 30th September, 2020 without paying any change fees.
For all bookings made on or before 13th March, 2020 with travel date on or before 31st March, 2020 you may reschedule your booking one time for travel till 30th April, 2020 without paying any change fees.
Fare difference will be applicable on rescheduled bookings.
Please note changes have to be made 3 days prior to your travel date.
Cancellation charges will be applicable as per the policy.
You can reschedule/cancel your flight directly on our website on “Manage Booking” or visit https://book.spicejet.com/retrievebooking.aspx.
This is a limited period waiver. SpiceJet reserves the right to withdraw this waiver without prior notice.
This waiver is not valid on group bookings. For all group booking related requests, please write to groupdesk@spicejet.com.
Please contact our 24X7 Reservation Centre at +91-9871803333.
Fee waiver will be processed for Foreign Nationals travelling to India from 13th March, 2020 (1200hrs GMT) to 15th April, 2020.*
* Please send a copy of your passport and visa for verification on api.request@spicejet.com
Domestic Change / Cancellation Fee Waiver
(a) Is SpiceJet providing change fee waiver on Domestic flights due to COVID-19?
Ans. Yes, for all existing bookings made till 13th March, 2020 with travel date on or before 31st March, 2020 you may reschedule your booking one time for travel until 30th April, 2020 without paying any change fees. Fare difference will be applicable on rescheduled bookings. Please note changes have to be made 3 days prior to your travel date.
For e.g.If a booking is made on 10th March, 2020 for Travel on 25th March, 2020 and passenger wants to change it to 15th April, 2020 then change fees will be waived off and fare difference will be applicable.
For all bookings made on or after 14th March, 2020, you may reschedule your booking one time for travel until 30th September, 2020 without paying any change fees. Fare difference will be applicable on rescheduled bookings. Please note changes have to be made 3 days prior to your travel date.
For e.g. If booking is made on 17th March, 2020 for Travel on 10th May, 2020 and passenger wants to change it to 15th September, 2020 then change fees will be waived off and fare difference will be applicable.
(b) Is SpiceJet providing cancellation fee waiver on Domestic flights due to COVID-19?
Ans. No. Cancellation charges will be applicable as per the normal policy.
International Change / Cancellation Fee Waiver
a) Is SpiceJet providing change fee waiver on International flights due to COVID-19?
Ans. Yes, for all existing bookings made till 13th March, 2020 with travel date on or before 31st March, 2020 you may reschedule your booking one time for travel until 30th April, 2020 without paying any change fees. Fare difference will be applicable on rescheduled bookings. Please note changes have to be made 3 days prior to your travel date.
For e.g. If a booking is made on 4th March, 2020 for Travel on 29th March, 2020 and passenger wants to change it to 25th April, 2020 then change fees will be waived off and fare difference will be applicable.
For all bookings made on or after 14th March, 2020, you may reschedule your booking one time for travel until 30th September, 2020 without paying any change fees. Fare difference will be applicable on rescheduled bookings. Please note changes have to be made 3 days prior to your travel date.
For e.g. If booking is made on 28th March, 2020 for Travel on 15th June, 2020 and passenger wants to change it to 20th September, 2020 then change fees will be waived off and fare difference will be applicable.
b) Is SpiceJet providing cancellation fee waiver on International flights for Foreign Nationals travelling to India due to COVID-19?
Ans. Any foreign National who is already in India and travelling to domestic or international sector cannot avail the waiver.
Any Foreign National booked to travel to India on SpiceJet, can avail full refund for the travel from 13th March, 2020 (1200hrs GMT at the port of departure) till 15th April, 2020.*
Any Foreign National coming to India with different carrier and travelling to a domestic sector on SpiceJet from 13th March, 2020 (1200hrs GMT at the port of departure) till 15th April, 2020 would be eligible for full refund basis the documents provided by the passenger of the other carrier with the same date of travel as above.*
(* passengers to send a copy of their itinerary, passport and visa for verification on api.request@spicejet.com )
c) Is SpiceJet providing cancellation fee waiver for Indian Nationals Travelling to International Destinations due to COVID-19?
Ans. Cancellation charges will be applicable as per the policy.
How to reschedule your current bookings?
Step 1: Visit www.spicejet.com
Step 2: Click on manage booking tab
Step 3: Retrieve your itinerary and reschedule your bookings.
FLASH Canada - April 13, 2021
Introduction | Policy at a glance | What you need to know | Documentary requirements | Future travel | Quick links
Air Canada to Offer Refunds for All Fares for Flights Affected by COVID-19 since February 1, 2020
Air Canada announced today that eligible customers who purchased a non-refundable ticket for travel on or after February 1, 2020 but did not fly can now obtain a refund from the carrier by submitting a request online or with their travel agent. The revised COVID-19 refund policy covers tickets and Air Canada Vacations packages purchased before April 13, 2021 for flights cancelled either by the airline or by the customer for any reason.
In addition to the expanded refund policy announced today, customers will continue to have the option of accepting a fully transferrable Air Canada Travel Voucher (ACTV) with no expiry date or converting the value of their ticket to Aeroplan points with a 65% bonus. Customers who have already accepted an ACTV or Aeroplan points will have the option to exchange these for a refund to the original form of payment, including for the unused portion of any ACTV issued or in cases where a partial refund was provided.
Air Canada the refund policy at a glance
A refund option is extended to all eligible customers with tickets for travel dates on or after February 1, 2020 and who purchased before April 13, 2021. Refunds are available to those customers whose flight was cancelled or who voluntarily cancelled their flight for any reason.
Refund is applicable on:
· 014 Issued tickets – system wide
· Future Travel credits – unused and partially unused
· Customers in receipt of Air Canada Travel Voucher (ACTV), Aeroplan points and eCoupons (excludes eCoupons issued for goodwill compensation).
· To customers whose flight was cancelled or who voluntarily cancelled their flight for any reason.
Your Time of Ticketing commission will not be recalled when you process the refund on behalf of our mutual customer, provided:
· You process the refund within the original booking channel (GDS or aircanada.com/agents).
· Refunded to the original form of payment and processed by July 12, 2021.
Here is what you need to know
GDS issued tickets:
When processing the refund, please enter ACA21COVID in the Refund Waiver Code Mask, or in the PNR OSI field before refunding the ticket.
Note: EMDs on associated tickets will automatically be refunded within a few weeks.
Partially used tickets:
1. Refund is to be processed as per the fare breakdown in the fare calculation box.
2. Complex itineraries, coupons used out of sequence, or not all coupons of a through fare are used; Agency must queue the PNR to the AC Rates desk. Air Canada agent will enter the refundable amount (fare and taxes) and queue the PNR back to you for processing the refund.
Air Canada Travel Vouchers/Aeroplan points/eCoupons:
For customers that have been issued and currently holding an Air Canada Travel Voucher, Aeroplan points or eCoupon, you or your customer may request a refund directly on aircanada.com/refund.
Air Canada Group Tickets:
Group tickets are to be refunded in the GDS. If the group booking was cancelled and was subject to penalties, email your local Air Canada account manager with the following information:
· Subject line: ‘Penalty Refund - Groups’ and CASE number
· Include the Debit Memo number issued for the collection of the penalties
· The date and amount paid
· Air Canada will refund the value via a Credit Memo
For complete details, refer to the Travel Agent Frequently Asked Questions.
Documentary requirements:
Air Canada would like to remind all travel agencies that as a sales agent of Air Canada, it is your responsibility to comply with tax and regulatory requirements when issuing a refund to customer.
Such requirements include, but are not limited to, the issuance of a credit note/refund receipt, which must be retained on file for at least 7 years and must be made available at the request of Air Canada.
Travel agencies may be assessed a service fee plus applicable taxes for missing or incorrect credit notes/refund receipts. In addition, Air Canada may issue a debit memo to the agency for the value of the taxes, fees and charges.
For complete details, please refer to the Refundable Taxes – Reference guide.
Future travel
Air Canada is offering more flexibility with the following options for new tickets purchased on or after April 13, 2021:
1. Air Canada will provide an option for a refund to the original form of payment in instances where Air Canada cancels the customer's flight or reschedules the departure time by more than three hours.
2. Such customers will also have the option of accepting an Air Canada Travel Voucher (ACTV) or Aeroplan points with a 65% bonus.
For customers who make voluntary changes, refunds will be as per the fare rules of the ticket.
Air Canada has also extended its existing goodwill policy so customers can make a one-time change without a fee for all new or existing bookings made through May 31, 2021 for original travel until May 31, 2022.
Guidelines while travelling on International Network
Kindly access below link for guidelines or checks to be followed while travelling on International Network.
We would request you to please share this with all the concerned.
Thanks & Regards,
The below link is always updated with the latest information on the situation. Hence, please refer to this at all point in time to offer your customers the best suitable options.
https://ba-assistant.eu-gb.mybluemix.net/emails/external/#6ba0453147ee66f3fb42a12023df2dd4
The guidelines cover policy for
P.S. Please advise your customers to keep checking ba.com for the flight status. Ba.com will have the most updated information on the flight status.
BOOK WITH CONFIDENCE ( CHANGE POLICY)
All tickets issued between 1st April and 30th June 2020 will automatically have a flexible penalty rule and the penalty fee for changes is waived. This applies for Finnair operated and marketed flights issued on Finnair ticket stock (105) . Changes must be made latest 7 days before departure, If change are made less than 7 days before departure the change conditions follow the original ticket rules. Further information can be found on our website: https://www.finnair.com/en/flight-information/book-your-flights-with-confidence
WHERE TO FIND INFORMATION
Updated information can be found on our official website, Finnair.com (https://www.finnair.com/en/flight-information/fly-with-confidence ) and also in our travel agent portal Finnair Easy (https://www.finnair.com/INT/GB/easy )
For any queries please contact our reservations team on 1-800-102-1233 or 124-4671111 or email your queries to contact.in@finnair.com
UPDATED REBOOKING POLICY DUE TO CORONAVIRUS
This update replaces all previous policies and guidelines; please read carefully as we have added more flexibility to all new bookings.
PLEASE FIND BELOW OUR REBOOKING POLICY, PAY EXTRA ATTENTION TO WHEN THE ORIGINAL TICKET WAS ISSUED:
Tickets issued up to 8th of March 2020
- One change without a change fee for travel until 30th of November 2020 (travel must be completed by 30NOV20)
- Finnair operated and marketed flight on Finnair ticket
- Rebook into the same booking class as the original flight or lowest available in the same cabin
- Ticket revalidation permitted
- Rerouting not permitted
- Change must be made by 30th of November 2020
- Applies to all ticket types (Light, Value, Pro etc.)
- OS AY CHANGE OF TRAVEL DUE TO CORONA must be added to all changed bookings
Tickets issued between 9th - 30th of March 2020
- Multiple changes allowed without a change fee for travel until 30th of November 2020 (travel must be completed by 30NOV20)
- Finnair operated and marketed flight on Finnair ticket
- All changes must be made before the departure of the original flight
- Rebook into the same booking class as the original flight or lowest available in the same cabin
- Ticket revalidation permitted
- Rerouting not permitted
- Change must be made by 30th of November 2020
- Applies to all ticket types (Light, Value, Pro etc.)
- OS AY CHANGE OF TRAVEL DUE TO CORONA must be added to all changed bookings
Tickets issued between 1st April - 30th of June 2020
- All new tickets issued between 01APR-30JUN will automatically have a flexible penalty rule and the penalty fee for changes is waived.
- Finnair operated and marketed flight on Finnair ticket
- Change must be made latest 7 days before departure, if change is made less than 7 days before departure the change conditions follow the original ticket rules.
- New flights must be within original ticket validity.
- Additional collection may apply if a higher booking class is used when rebooking, additional collection shall be collected.
- If possible, always use ATC (Amadeus Ticket Changer) when making changes to tickets issued between 01-30APR so that the possible additional collection and waiving the penalty is correct.
- When making the change in another GDS than Amadeus (outside ATC) or manually, pay extra attention to the possible additional collection mentioned above.
- No additional PNR elements (eg. OS AY CORONA element) are needed for tickets issued for these changes..
Please refer to Finnair Easy - https://www.finnair.com/int/gb/information-services/flights/news?ITEM_ID=508#NEWS_Adjustments%20to%20Finnair%20traffic%20due%20to%20coronavirus for the latest updates.
We at Finnair want to make sure that you can book your flights with confidence. Therefore, due to this exceptional coronavirus situation, you can make changes to your new bookings flexibly and free of charge for bookings made up to 30th June 2020.
Please ensure that the return flight is no later than November 30, 2020.
While our office remains closed for the duration of the “Lockdown” to contain the spread of the Corona contagion we continue to remain available on telephone and email.
Please cascade this information to your concerned teams and ensure customers already booked and ticketed are made aware of the flight suspension.
Dear All ,
Further to the mail send by Ota support team , please note the following categories of passenger allowed to travel Ex India & Ex UAE .
Flights are open for sales , kindly add the sector and open access on your portal
Ex. India
a. UAE nationals.
b. ICA approved UAE residents destined for UAE only
c. Any Indian national holding any type of valid UAE visa and destined for UAE only
Point C is a recent update therefore kindly update information on your portal
Ex. UAE
a. stranded Indian nationals
b. All Overseas Citizen of India (OCI) cardholders holding UAE passports
c.UAE nationals (including diplomats) holding valid visa issued by an Indian Mission in any category covered under Ministry of Home Affairs (MFIA guidelines dated 30.06.202)
[A] Aircraft Cleaning:
We spend between 6-7 hours cleaning each aircraft every day.
As of 7th March 2020, we have enhanced our overnight cleaning procedures. Typically, we use Environmental Protection Agency (EPA) approved, hospital-grade disinfectant in the lavatories and an interior cleaner in the cabin.
Now, we are expanding the use of the hospital-grade disinfectant throughout the aircraft, and it will be used for deep cleaning the aircraft, i.e. in the cabin, on elements in the flight deck, and in the lavatory. This goes beyond any of the standard guidelines.
Also, we equip each of our aircraft with a HEPA (High Efficiency Particulate Air) filter, which filters out recirculated air on-board each plane to remove airborne particles. HEPA filters are also used in hospitals to provide patients with clean air wherein they extract more than 99.999% of even the tiniest viruses, including COVID-19.
[B] At The Airport:
Disinfecting the check-in kiosks:
Touch-screens are used by multiple customers – at GoAir we have addressed this issue by disinfecting them multiple times on a daily basis.
Disinfecting gate areas and all the check-in counters:
Disinfecting the gate areas across airports that are part of our network has been initiated. Besides, disinfecting the ticketing and check-in counters is also being done.
[C] Across GoAir Offices:
We have equipped all employees with disinfectants, sanitizers, gloves and other protective equipment, particularly for those who engage directly with customers.
On-going education on WHO guidelines and training to our employees considering that they are the ones who interact with customers. All these measures have been initiated with single focus of ensuring customer safety and well-being of our employees too.
[D] Flexible Policies:
In addition, we want to take a moment to remind all the customers of our recently added flexible policies. These policies will provide our customers peace of mind every day.
1. In the immediate term (till 31st March 2020), we will allow new and existing bookings to be rescheduled without penalty (though fare differences may apply) for an alternate travel date till the end of April 2020. If your plans change and if you decide to postpone your travel, we will be happy to re-accommodate you on an alternate GoAir flight of your choice on the same sector as long as you notify us up to 3 days before the scheduled departure.
2. Additionally, we are also extending similar flexibility on all the new bookings for travel upto 30th September 2020 and not charge customers a fee to change their reservations. This facility is available for all new bookings as long as you notify us up to 14 days before the scheduled departure.
These policies are aimed at providing comfort to all our customers so that they can book and travel on GoAir as normal, and, if the circumstances change in the future, they can alter their plans without the penalty of a fee.
[E] Monitoring the Situation Closely:
Rest assured, we are monitoring this developing situation closely, staying in regular contact with Government agencies, health organizations, and other experts.
We've developed a host of resources to keep you informed and updated along the way, including our Travel Advisory on GoAir website and our company’s social media pages, and we'll continue to post updates as this situation evolves. Here is the latest bulletin from IATA for your perusal:
https://www.ttgasia.com/2020/03/10/iata-reiterates-travel-is-safe-calls-for-return-to-normalcy/
Thank you for your patience and trust in GoAir. We are prepared to navigate through these challenging circumstances keeping in mind your safety concerns and your continued confidence in GoAir at the forefront of everything we do.
